NES - APM PM in the Nuclear Industry Event
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Nuclear Engineering Services (NES) undertook a journey to improve its project management capability and become accredited through the Association for Project Management (APM). It analyzed its business performance and identified gaps in knowledge, capability, and processes impacting results. NES implemented a training and development program aligned with the APM's five dimensions of professionalism. This included qualifications, continuing professional development, competency frameworks, codes of conduct, and knowledge sharing. The approach improved NES's internal project management assessment from 9/25 to 23/25 and better positioned it to attract talent, increase reliability and customer satisfaction, and support business growth.
NES - APM PM in the Nuclear Industry Event
- 1. Nuclear Engineering Services NES – Our Journey to APM Corporate Accreditation Mark Kelly – Head of Business Improvements & Project our history - Excited about our future Proud of Management Capability
- 2. Effective Investment in people, buy-in & results CFO asks CEO: ‘’What happens if we invest in developing our people and then they leave us?’’ CEO: ‘’What happens if we don’t, and they stay?’’ Proud of our history - Excited about our future
- 3. A short intro. to NES - Markets NUCLEAR DECOMMISSIONING •60 Years Experience •Innovative & Bespoke Solutions •Remote Handling •Gloveboxes & Containments •Fuel Route equipment •Decontamination systems •Shield Doors •Design Substantiation NUCLEAR CURRENT FLEET •Original Equipment Manufacturers (OEM) across current fleet •Spares & Servicing •Emergency Response equipment •Fuel Route Equipment •Support to Life Extension NUCLEAR NEW BUILD •Mechanical Lifting & Fuel Handling •Waste Management equipment •Special Mechanical Devices, e.g. Filter Changing Machine, Airlocks, Liner, etc. •Shield Doors, Gloveboxes, Bogies & Gamma Gates •CE&I Control systems •Steel Structures •Engineering support & consultancy Proud of our history - Excited about our future DEFENCE •20 Years experience •Remote Handling •Heat Exchangers (OEM) •Lifting equipment •Fuelling and De-fuelling equipment •Gloveboxes & Enclosures •Design support •Level 1 Spares •Site services
- 4. What we’d like to share with you (as an SME) • Our journey through to APM Accreditation …for our Project Management Training & Development Programme • Share the reasons and logic for taking this path • Hopefully we don’t come over as preaching or advocating that this is ‘THE’ way ……it’s just Our way which we’ll share with you….. • ‘hopefully to help you develop your path …or improve upon our learning Proud of our history - Excited about our future
- 5. Our Approach • Approach is based on Our values…(boils down to) ….Safety, Quality, People and Improving our Performance • We hope that we won’t underwhelm you with the simplicity of our approach • Key message is: that… ‘’for the business to succeed……the people in our business need to succeed’’ they drive our performance – good or bad!…..our light bulb moment! Proud of our history - Excited about our future
- 6. Where did we start? • Analysis of the Business Performance: Systems, Processes, People and Governance (take a real good look at yourself – be critical and face the brutal truth ) • Unsurprisingly – we identified gaps (big one’s in places) in knowledge, capability, procedural adherence, rigour and discipline • All impacting on business performance and customer satisfaction – with negative competitive advantage • Real clues ….. link what we found here to our desired future state and business benefit …..recognise what we could gain by ‘doing it differently’ Proud of our history - Excited about our future
- 7. Approach: (2 years ago - set against a backdrop of: • Increasing requirements from customers in our sector …to deliver against more challenging schedules, tighter cost basis with more reliability and predictable delivery (safety and quality as ‘givens’!) 2 • Given that we are a contracting organisation… clear link between delivering contracts and undertaking projects • Embrace Project Management as a professional discipline and use it to create a BIG STEP CHANGE! Proud of our history - Excited about our future
- 8. Approach (SME perspective) • Link back to improved business performance which increases customer and stakeholder satisfaction and confidence …..and starts to create a source of competitive advantage …..can act as a differentiator …… its NOT an overnight sensation! • Convince yourself and believe that business benefit flows from customer satisfaction and is a key business goal…’then commit to leading the change’ • It fails or loses momentum if not passionately advocated from the Board Room down! • This is a Leadership Challenge! Proud of our history - Excited about our future 3
- 9. How to Influence the Board Room • Passionate advocacy, persuasive argument from the Programme Director and myself • Only partially successful - it’s what they expected! • Passionate advocacy aligned to desire from PM community….VERY SUCCESSFUL • So how do we secure ‘passionate bottom up’ advocacy? Proud of our history - Excited about our future
- 10. Another ‘Light Bulb’ moment!!!!! ‘COMMUNICATE’….. this was our leadership challenge! • Created a PM Forum - Listen, build consensus, develop views, engender enthusiasm, • Key Message: ‘’WIN-WIN’’ • Developed a shared vision - with professionalism at it’s heart • Business Benefit and Individual Aspirations • ‘Powerful Combination’ • Working with our PM Community to create a real desire to improve against a genuinely ‘professional’ banner was key Proud of our history - Excited about our future 4
- 11. How to build ‘Professionalism’ and PM Capability ‘SIMPLE ANSWER’….. • We shamelessly used the essence of what APM already had in place!!....yet another light bulb moment! • Don’t try and re-invent the wheel – we didn’t need to • What we did was apply it, build consensus and secure advocacy throughout our team for the approach we / they developed Proud of our history - Excited about our future
- 12. What did it all mean ? The APM model of professionalism ‘5 Dimensions of professionalism’….to underpin our approach Body of Knowledge Code of Conduct Competency Framework CPD Qualifications Proud of our history - Excited about our future
- 13. The core components A framework or methodology which defines the processes and practices for the organisation A competence framework to map levels of knowledge and experience at appropriate levels Qualifications to provide developmental opportunities and recognition of competence at appropriate levels A continuing professional development scheme that broadens horizons and builds understanding through sharing of good practice Recognition that true professionals should be accountable for their actions and adhere to a code of ethics and professional conduct Proud of our history - Excited about our future
- 14. Implementation Plan – Key Learning points • Symbolise Board Support – Policy Statement – keep the Board ..on board! • Provide funding to make it happen….’not a huge amount • Working Group of young PE/PM’s (vested interest to do a great job) – they selected QA - Accredited Service Provider • Set up the T& D Programme to ensure it meets the PM’s needs, (E-learning, support and sustainability) a blend of learning vehicles • It’s not a ‘Quick fix’…..we keep in constant contact with QA…..it’s anything but a ‘Sheep dip’ approach to training • Adopt the principal of E as well as SQ in SQEP – Proud of our history - Excited about our future
- 15. Simple Approach – Key Learning points • Facilitated assessment – more objectivity • Self Assessment – but ‘managed’ to eliminate bias! • Management Assessment (180 degree) – introduce some balance and start to engage the line management • Create a competency baseline with Key Competency gaps identified • Training concentrating on the basics (scope, schedule, cost, project execution plans, etc...) • Training programme developed by the team and implemented to target the gaps • Alignment across all fronts, Procedures, Tools for Training Proud of our history - Excited about our future
- 16. Layers of Training & Development – What Our PM Community Wanted Mentoring (In House) Work Shops Case Studies & Simulations (With Provider) Simulations Workshops Budget Risk Planning Change Control Module Based Learning (TMA/xLA with Provider)& Cost EV E-Learning (Own Time) Jan 12 Jan 14 Timescale (Years) Proud of our history - Excited about our future
- 17. Proud of our history - Excited about our future
- 18. NES/QA – Training and Development Programme Proud of our history - Excited about our future
- 19. NES/QA – Training and Development Programme Proud of our history - Excited about our future
- 20. NES/QA – Training and Development Programme Key learning – over 7 months Key learning depth, continuity, links to work Proud of our history - Excited about our future
- 21. NES/QA – Training and Development Programme Proud of our history - Excited about our future
- 22. So where did the Approach take us – Int.Corporate Accreditation was 9/25 moved to 23/25 Award Proud of our history - Excited about our future
- 23. NES Project Management Roadmap – APM Qualifications vs. Roles (SQ+E) Competence: Knowledge & Experience Scores Prog. Manager Knowledge / Experience APM Level B Senior Project Manager APM Level C Project Manager Senior Project Engineer APM Level D Project Engineer Graduate PE Module Based Learning Proj. Controls 1 2 3 4 5 6 7 Timescale (Years) Proud of our history - Excited about our future 8 9 10
- 24. If this works – what does the Business get? • Ability to attract new talent (thru’ PR brochures, recruitment specialists, etc – ‘getting really positive feedback) • Retention of existing Talent (‘now really thriving! .. could possibly move for higher wages...if that’s their main driver) • Vibrant, enthusiastic, young PM’s…with a great team spirit • Demonstrable improvement in core competency and Governance • Reliability, Predictability and demonstrably improved: -Forecasting of revenue/ income, project performance, resource demands, profitability and customer satisfaction • Personal satisfaction and reward & ………Business Growth! Proud of our history - Excited about our future
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- 26. How to build ‘Professionalism’ and PM Capability Proud of our history - Excited about our future
- 27. Background – the Journey • Over the last five years the turnover has increased from £10m (1 Site) to £30m (3 Sites) • Change in Business Strategy - Moving from Functional to Project focused business (IPT) • Significantly Increased PM Capability required (circa 20 new starters from a team of about half a dozen • Status: APM Level D - 8/25 • Major challenges: Project Reporting, Forecasting & Risk Management, Rigour and Processes/procedures • Ad-hoc training approach to PM Proud of our history - Excited about our future