NetOne Draft Presentation (2)

Editor's Notes

• #2: It doesn’t matter if your IT department is or isn’t looking at Cloud, you will end up being responsible for it. History teaches us many lessons and clouds adoption into IT will be a repeat of history. The lack of flexibility and responsiveness from mainframes drove departments and the business to bypass mainframe and start deploying mid range servers. Poor user support and high costs associated with Client Server drove many departments to implement desktop computing. In the end all of these end up being IT’s responsibility I am going to discus with you what are the challenges in building an internal cloud, and how to get started in this process. IT for the first time runs the risks of irrelevance, the business today can get services without IT. Cloud is synonymous with credit cards and infrastructure or services on demand.
• #3: Ca is positioned as a Cloud Infrastructure builder, which means we are focused not on building you a cloud but giving you the building blocks. To create a successful cloud you need to focus on some core technology outcomes including; Agility, if these was ever a word that has been destroyed in iT parlance its Agility. We have bandied the word around for i think a decade now with now real meaning unless to be agile involved consuming web pages from a Varity of devices. SOA sort of delivered on the agile front if you have got there. But with cloud agility can be real. Crunching the time lag from when business wants to fund new projects to IT deliverance is very real utilising cloud type technologies to help you design build and scale infrastructure in a timely efficient manner that also allows repeatability. Most organisations have the control aspects worked out for physical infrastructure with some semblance of security and service monitoring, a lot of it however isn’t suitable for cloud. And if you have never got your IAM project complete here is a new opportunity to sort it out. Optimisation is perhaps the ultimate challenge for current and cloud infrastructure. Fault management and correlation of event logs has long been the way to asses the availability for infrastructure. In a cloud environment with virtualisation and redundant everything this type of management just doesn’t deliver and you need to look at performance analytics to look at user experience for example and then have the tools and process’s in place to predict or remediate against poor experience buy perhaps turning on more capacity in your data center or in Fujitsu’s for instance.
• #4: How many of you can’t mention Cloud! At a meeting the other day and i wasn’t allowed. Kept being pulled up on it But everyone is looking at the technologies, whether as part of a cloud or not. I am sure all of you have projects on the go that fall under these categories. The message is you dont need to build a cloud to have an automated infrastructure, service level monitoring or single sign on. But these technologies are all focused on delivering these elusive cloud.
• #5: From a maturity point of view the technologies you should focus on which pave the way for cloud in the future include; Virtualisation management, how do you manage the hypervisor. From resource awareness Service Level Management Security Will allow you to start utilising whatever cloud service you wish. And measure and correlate service degradations
• #6: 30-year commitment to management prepared us… to invest in the right strategy at the right time…
• #7: There have always been technology shifts that create new opportunities and challenges for IT, but we believe cloud is different, both in the magnitude and speed of the change, and because cloud isn’t a new technology to be managed but rather a new way of delivering and consuming technology across traditional boundaries. This has ramifications throughout IT and the business. <build> There has always been a mismatch between the speed of innovation the business needs and the time it takes for their own IT organizations or even an outsourcer to deliver using traditional methods. For years the business had to learn to live within these constraints, but now business leaders have new options outside of their own IT, provided by public and other external clouds. In many cases the business can get new IT capabilities within minutes, paying only for what they use with a credit card. Whether it’s a SaaS application like salesforce.com, development environments like Microsoft Azure, or infrastructure like Amazon EC2, the business is finally getting some of what it’s always wanted but rarely received from its own IT: new services delivered quickly, with a fairly clear understanding of what the technology does for them and at what cost. <build> This influx of external services means that the services the business is consuming are now “composite services” that can span virtual and physical resources, both inside and outside the firewall. <build> Many IT organizations are pursuing virtualization in the hopes that this will create their own private cloud, so they can enjoy some of the same agility and efficiency benefits demonstrated by pioneers like Amazon and Google. <build> External clouds can also be a major opportunity for IT since it can outsource commodity services to external clouds and focus on its core competency and adding unique value for the business. We believe this will dramatically changes IT’s role as it expands to manage an increasingly dynamic IT supply chain. This includes driving choices on which external services to source from which providers, and how these external services will complement and work with IT’s own internal resources and capabilities. This is where CA believes business and IT are headed, but there are obstacles standing in the way of progress.
• #8: The business is increasingly going around their own IT departments, transacting directly with external service providers. This puts the business at the mercy of whatever general-purpose security or monitoring capabilities are offered by the provider. The business is also becoming conditioned by external cloud providers to expect clear descriptions of service functionality, cost and quality, putting increasing pressure on IT to explain what they do with similar clarity, and explain why the business should choose an offering from its own IT rather than a sexy, new offering from an external service provider. If IT does nothing but business as usual, there is a risk that its perceived value in the eyes of the business will become hollowed out. If IT can’t add and explain its value in this world of exploding choices, it risks becoming dis-intermediated from the business, just like many travel agents or independent bookstores became dis-intermediated from their customers when the Internet first took the consumer world by storm a decade ago. <build> The influx of external services is growing, and in many cases IT often doesn’t know which of these services the business is consuming. For those that IT does know about, it is becoming increasingly difficult to monitor and measure whether this growing number of external providers are delivering against their promised service levels. Even if you wanted to trust a provider completely to monitor itself, are they able to give you the metrics you need, when you need them? How about transactions and end user experience? And can they tell you how their service is impacting other services that they interact with? For example, at what point is there an impact on your ERP and order-to-cash services when there is an issue with salesforce.com? <build> As both virtualization and external services are added to the service mix you have rapidly multiplying blind spots throughout the composite services the business increasingly depends upon, leaving the business vulnerable to holes in security and disruptions in service availability while making it harder for IT to get advanced warning of impending failures, or to diagnose the root cause of a problem, the source of which may now be just about anywhere in the world. <build> Many organizations pursue virtualization in the hopes it will give them the agility of a private cloud, but after the low hanging fruit is gone they soon hit a wall. Virtual sprawl replaces server sprawl, and the abstracted, dynamic nature of virtualization makes it easy for rogue deployments to go undetected as they circumvent security and compliance requirements, overwhelm networks, or hide the root cause of a problem with a business service. Most organizations struggle to use virtualization in more complex, mission-critical applications as these IT services must be assured and secured in the context of services provided to the business, which is beyond both the current capabilities and the expertise of the virtualization platform experts. <build> As for building a private cloud, most organizations don’t have the luxury of rebuilding everything from scratch. Large IT organizations have hundreds of millions or even billions of dollars in investments in infrastructure and applications, and they want to make these more agile and efficient using a private cloud approach. And doing so means far more than just virtualizing servers. Trying to provision, de-provision, assign, unassign, reassign, configure and reconfigure across disconnected silos of automation for virtual servers, storage, applications, networks, external cloud services and more would be like trying to fly a 747 jet with hundreds of pilots in the cockpit, each working just one button or lever. Is virtualization the answer here? It’s not that simple. Although people talk about “virtualizing an application” using VMWare or HyperV, what this typically really entails is virtualizing an application that is self-contained within a virtual server machine. Many applications, especially when they are mission - critical, are highly complex with many-to-many dependencies, some known and some unknown, between various layers and components of infrastructure. Of course many enterprises aren’t depending solely upon their existing investments to get them to a private cloud. Many want to ensure that at least new applications and services are built for the cloud, whether run internally on a private cloud or externally on a hosted private cloud. This means that applications must be designed from the outset for dynamic provisioning and scaling, but to date application development and operations have been largely disconnected, lacking a common environment that spans assembly to provisioning, from the business logic layer down to load balancers and network attached storage. <build> And how is IT faring as a supply chain manager? Today IT is challenged by a lack of facts, tools and context for comparing options, both internally and externally. Part of this relates back to the first problem, which is that IT can’t provide the same clear business answers that external providers increasingly can, including what capabilities and quality a service provides at what cost. Now the situation is complicated by new service options popping up on a weekly basis from the outside, with few trusted sources of information on how they compare across dimensions like capability, cost, quality, and security.
• #9: CA is working to apply the full force of its solution portfolio, and aggressively expanding that solution portfolio, to help our enterprise IT customers not only manage the transition to virtualization and cloud computing, but truly thrive in it. Here are just a few of ways we can help enterprises, with highlights of the capabilities we can deliver to your today as well as some we are aggressively investing in. <build> To help bring your supply chain under control, the CA Oblicore Guarantee solution can help you measure service quality, consumption and cost not only for your internal services, but also those you consume from external providers based on your contracted service level agreements with them. This “trust but verify” approach not only gives you better control over external parts of your supply chain, but also models service quality dependencies with your internal services and resources, so you can holistically model and measure service cost and quality across your multi-sourced composite service. <build> In fact, we can help you extend your security and management across your composite service across internal and external boundaries. With CA Identity and Access Management solutions you can extend the protective umbrella of your security and compliance policies across virtual and external cloud services and resources, down to the data level, for automated control over identity provisioning and de-provisioning, access control and data leak protection. With CA Service Assurance solutions, you gain management visibility info your composite services from end-to-end, top-to-bottom, from applications to networks, root cause isolation to end user experience and transactions. And with CA Service Desk Manager and other service management solutions you can apply ITIL process control over these composite services including change, configuration, release and incident management. <build> Part of achieving end-to-end, top-to-bottom visibility means bringing your virtualization under management. For holistically managing physical, virtual and cloud resources we already have, and are aggressively expanding, the virtualization management capabilities that are built into our CA Service Assurance solutions. Now we are also working on bringing to market the CA Virtualization Suite -- a set of streamlined solutions for customers that want to start with a laser focus on managing virtualization, from security and assurance, to provisioning, self-service and metering, all from the perspective of services your customers depend upon. <build> By industrializing your virtual environment, we can help you get closer to the agility and efficiency promise of cloud. But we go well beyond that in several ways, with two tracks that you can do in parallel – an evolution track and an evolution track. For your evolution track with existing investment in applications and infrastructure, we can provide you not only with industrialized management of virtualization but also with CA Service Automation for closed-loop automation of provisioning, assignment and configuration that spans virtual and physical resources, up and down the application and infrastructure stack, across multiple vendors, and both on-premise and into external cloud environments. With CA Service Catalog and Accounting you can present all your services for self-service, track consumption of those services and resources, and link them to automation for fulfillment. With CA Identity and Access Management you can securely deliver your services with automated and delegated user administration for rapid tenant self-service and effective access controls. For the revolution track, we are truly changing the game. Our acquisition of 3Tera and its Applogic solution can help you today, right now, with a fast track to a private cloud. 3Tera Applogic takes virtualization to a whole new level, where you assemble and package up n-tier composite applications so they can be moved and scaled up or down as needed. Everything from load balancers, firewalls, network-attached storage becomes virtual and disposable. Instead of being hardwired to each other, they are abstracted in an intelligent way that enables you to visually drag-and-drop components together to assemble composite applications at nearly any level of complexity. But 3Tera Applogic isn’t just an application modeling and assembly environment; it’s also a run-time environment that understands the entire n-tier structure of the application so it can scale in and out dynamically to maintain the performance parameters you set and elastically match business demand. It deploys to a pool of physical and virtual resources which may even be off premise for cloud bursting or an externally hosted private cloud, thanks to the growing number of managed service providers running 3Tera for their infrastructure as a service offerings. <build>3Tera is truly a game changer today, but we’re not stopping there. In the Fall you’ll see new functionality and integrations based on 3Tera to create a “Cloud Enable” solution. <build> So how will CA help accelerate your success as supply chain manager? First, we can help you gain better understanding into your existing IT services in business terms like quality, cost and risk. Not only is this important to communicating your business value to your business counterparts, but it also forms the foundation for making smarter decisions faster around what to in-source vs. cloud-source. There are parts of this we can get started for you now with the CA Oblicore Guarantee, CA Spectrum Service Assurance, CA Service Catalog and Accounting, and CA Clarity On Demand solutions we have today for Service Portfolio Management. <build> And this is an area we’re investing heavily in. We’re combining technology acquired from Oblicore with other innovations to deliver a solution for Cloud Insight. This solution will help you discover and automate measurement of your services, both internal and external, from a business perspective, so you can drive to decisions that optimize your business value. <build> To help you make these decisions we are investing in solutions to give you both facts and decision support tools to make decisions not only for whether to in-source or cloud-source, but also ways to compare external cloud services to each other. Then we will be able to provide you with tools designed to help you optimize your service portfolio, balanced across business-relevant metrics for quality, agility, risk, cost, capability and security. Beyond decision support we want to help you drive more or more decisions in a real-time environment. Our ultimate goal is to put you in the driver seat of your supply chain with ongoing freedom of choice to add, remove and substitute services from external providers and how they interact with your internal resources so you can quickly take advantage of the latest capabilities; and dynamically match business demand through a global supply chain. This is just a brief overview of some of the ways we can help you both use and deliver cloud services. We would appreciate the opportunity to drill down deeper on the problem and solution areas that are most pressing for you today. As you learn more about our solutions we think you’ll see a unique breadth and depth of capabilities, and a commitment to game-changing innovations, that can help you accelerate your path to agility, control and optimization of business value. Thank you.
• #10: How do you get agility and efficiency shown by cloud pioneers like Amazon and Google without the luxury of brand new infrastructure or cost of building your own cloud model from scratch or scrapping your existing infrastructure and apps? CA is packaging up the approaches these innovators had to build from scratch as commercially available solutions. Unlike Google, Amazon etc. most enterprises do not have the luxury of building an entirely new private cloud from scratch, so CA helps them build cloud capabilities onto their existing infrastructure and application investments 30/10 – 5/3 – 15/0
• #11: NIST is a good starting point for identifying the characteristics that define cloud computing. <build> Let’s boil that definition down to some essential activities IT needs to enable to operate like a cloud – Pool, Orchestrate, Self-Serve and Secure (note: could use bullets from previous version as talking points to explain what each of these elements mean, thus keeping this slide clean) And while NIST is a good definition, it’s not a recipe for success. I could define a house as a dwelling with four walls and a roof but it doesn’t tell me how to make it weatherproof, or that I need to pay my property taxes. <build> As we’ve said, although the benefits of cloud are revolutionary, the capabilities required are evolutionary. The same disciplines that you use to manage traditional services today can and should be used to manage services you deliver using a cloud model. And the same tools you use today can be extended to address unique cloud challenges. Indeed, you really need the same tools since operating a cloud isn’t distinct from your traditional IT – it’s an extension of it. <build>And these same disciplines and tools apply to how you consume services. For example, although business may consume Salesforce.com as a service, you are still responsible for security, so federated identity management and single-sign on should be extended to the cloud.. Today networking is essentially a cloud service you consume and make part of your services, but we’re going far beyond that. You may consume storage or compute power as a service, which then becomes part of some other hybrid or “multi-source” service you deliver to your end customer. Even SaaS applications like Salesforce.com are likely to be integrated with other services you offer, like accounting, to drive some higher level business service. And while you need to guarantee service levels to your customer, you also need to assure that external service providers are guaranteeing their service levels to you, so you can then assure the overall service level to your end consumers.
• #12: NIST is a good starting point for identifying the characteristics that define cloud computing. <build> Let’s boil that definition down to some essential activities IT needs to enable to operate like a cloud – Pool, Orchestrate, Self-Serve and Secure (note: could use bullets from previous version as talking points to explain what each of these elements mean, thus keeping this slide clean) And while NIST is a good definition, it’s not a recipe for success. I could define a house as a dwelling with four walls and a roof but it doesn’t tell me how to make it weatherproof, or that I need to pay my property taxes. <build> As we’ve said, although the benefits of cloud are revolutionary, the capabilities required are evolutionary. The same disciplines that you use to manage traditional services today can and should be used to manage services you deliver using a cloud model. And the same tools you use today can be extended to address unique cloud challenges. Indeed, you really need the same tools since operating a cloud isn’t distinct from your traditional IT – it’s an extension of it. <build>And these same disciplines and tools apply to how you consume services. For example, although business may consume Salesforce.com as a service, you are still responsible for security, so federated identity management and single-sign on should be extended to the cloud.. Today networking is essentially a cloud service you consume and make part of your services, but we’re going far beyond that. You may consume storage or compute power as a service, which then becomes part of some other hybrid or “multi-source” service you deliver to your end customer. Even SaaS applications like Salesforce.com are likely to be integrated with other services you offer, like accounting, to drive some higher level business service. And while you need to guarantee service levels to your customer, you also need to assure that external service providers are guaranteeing their service levels to you, so you can then assure the overall service level to your end consumers. <build> It’s increasingly rare that services you deliver will be completely provided and controlled by you. Your IT has increasingly become part of a value chain, and your ability to maximize value for the business and control costs will increasingly rely on extending your management to key control points across your value chain.
• #13: NIST is a good starting point for identifying the characteristics that define cloud computing. <build> Let’s boil that definition down to some essential activities IT needs to enable to operate like a cloud – Pool, Orchestrate, Self-Serve and Secure (note: could use bullets from previous version as talking points to explain what each of these elements mean, thus keeping this slide clean) And while NIST is a good definition, it’s not a recipe for success. I could define a house as a dwelling with four walls and a roof but it doesn’t tell me how to make it weatherproof, or that I need to pay my property taxes. <build> As we’ve said, although the benefits of cloud are revolutionary, the capabilities required are evolutionary. The same disciplines that you use to manage traditional services today can and should be used to manage services you deliver using a cloud model. And the same tools you use today can be extended to address unique cloud challenges. Indeed, you really need the same tools since operating a cloud isn’t distinct from your traditional IT – it’s an extension of it. <build>And these same disciplines and tools apply to how you consume services. For example, although business may consume Salesforce.com as a service, you are still responsible for security, so federated identity management and single-sign on should be extended to the cloud.. Today networking is essentially a cloud service you consume and make part of your services, but we’re going far beyond that. You may consume storage or compute power as a service, which then becomes part of some other hybrid or “multi-source” service you deliver to your end customer. Even SaaS applications like Salesforce.com are likely to be integrated with other services you offer, like accounting, to drive some higher level business service. And while you need to guarantee service levels to your customer, you also need to assure that external service providers are guaranteeing their service levels to you, so you can then assure the overall service level to your end consumers. <build> It’s increasingly rare that services you deliver will be completely provided and controlled by you. Your IT has increasingly become part of a value chain, and your ability to maximize value for the business and control costs will increasingly rely on extending your management to key control points across your value chain.
• #17: What if you could move an entire application from one datacenter to another in the time it takes to copy the data? What if you could deploy an entire application (infrastructure and all) in minutes not days or weeks? What if you didn’t have to buy new hardware such as load balancers to deploy a new application? What if you could deploy test or development environments at the push of a button?
• #18: By extending and unifying your existing management across physical, virtual and cloud environments you can quickly attain value in your traditional environment while also building toward more robust virtualization and cloud management over time. This incremental approach reduces risk and preserves your existing investments in applications, infrastructure and management Flexible, open integration (using SOA-based architecture and shared service definitions) across management domains and tools unifies management and preserve the value of your existing investments. A shared dynamic service model maintains a customer service context throughout management processes and domains, from automation to assurance to support. Virtualization is a prerequisite for providing a cloud, but it’s not enough. Nor does it help you more responsibly consume cloud services from the outside. Management is the key to cloud success, whether for operating or consuming cloud services. As the industry leader in management, CA is really a logical strategic partner for enterprises that want to accelerate yet control their cloud computing journey.