new cv Operations Manager
- 1. AAmmrriittppaall SSiinngghh DDaannddiiwwaall Adelaide Phone: 430 118 337 dandiwal_87@yahoo.co.in Manager Operations and Customer Service Nationally award-winning banking professional with 7.8 years of experience leading Operations, compliance and customer service for multinational reputed banks. Respectedleader of operation team, retail branch. Conceptualize and orchestrate marketing campaigns that effectively reinforce and build brand images to achieve the sales budget. Expert in the technical, conceptual and content development of sales-driving collateral. Proven ability to drive retail branch along with compliance to laid down guidelines Skills Marketing Strategies Compliance Creative TeamLeadership Audit Management KYC & AML Management Customer Service Mentoring new employees Sales & support Foreign Exchange Branch Administration Recent Awards Award of Excellence in Branch Audit & Compliance (Indusind Bank Ltd Patiala Branch, India), 2014 Third Position Pan India in BMMC Rating (Indusind Bank Ltd Patiala Branch, India), MAY’2014 Special recognition Award for Prevention of Fraud (Indusind Bank Ltd, Patiala Branch India), 2013 Award of Excellence in Sales (Indusind Bank Ltd, Patiala Branch, India), 2013 & 2014 Professional Experience INDUSIND BANK LTD, Patiala, India – Multinational Bank providing banking services in INDIA and various other countries Manager Operations and Customer Service, 7/2012 to Present Manage retail branch, compliance, audit and customer services, overseeing a $15M branch and 6-member team. Assigning sales budget to team, managing customer service and annual budgets of the branch. Selected Accomplishments: Achieved pan INDIA third position in BMMC rating for the month of May’15. Led branch to meet audit requirements and branch compliance with scoring 80% of marks and achieved a low risk rating for consecutive 3 years. Created teamof 6 members to accomplish best customer service along all products and maintain branch compliance. Maintained AML alerts and authorized new account openings as per the laid down guidelines by RBI. Handled branch administration to run retail branch smoothly for customer service. Prepared Branch marketing strategy for achieving sales budget in agriculture lending. Leveraged strengths in effective complaint handling to resolve complaints in the minimum TAT of 26 hours with the best possible solution.
- 2. AAmmrriittppaall SSiinngghh DDaannddiiwwaall Page 2 Phone: 430 118 337 AXIS BANK LTD, Samana, Punjab, India – Multinational Bank providing banking services across different countries. Deputy Manager Operations, 3/2012 to 7/2012 Led and Managed customer service branch operations, ATM cash balancing, AML, audit and compliance of the branch. Selected Accomplishments: Achieved assigned annual budget of sales in just three months. Maintained and led the branch to achieve low risk rating in Audit. HDFC BANK LTD, Bhawanigarh, Punjab, India – Leading multinational Bank, Ranked amongst the top 50 banks in the world Personal Banker Authorizer & Back Up Branch Manager, 4/2008 to 3/2012 Advanced through a series of promotions, started my career as a Teller and just in 16 months promoted to Personal Baker authorizer, lead my branch to be best across pan India and opened a new branch for the bank and achieved the Breakeven point in first 6 months only. Selected Accomplishments: Served as personal banker authorizer and led my branch to over achieve annual budgets by 230% for the four consecutive years. Prepared a team for 4 persons and controlled branch operations to lead the branch as a best branch in the country for operational compliance and audit Complied the four audits in four years and each one was rated low risk as satisfactory and branch received the best branch in audit pan India for 2 years. Technology Software: Finware Banking Software, Finacle Banking Software, MS Office (Word, Access, Excel, PowerPoint) Certification: E- Commerce One Year Diploma in computer science Education ICFAI UNIVERSITY, INC CHANDIGARH, INDIA Master of Business Administration, 2006-2008 Major: Marketing Minor: Information Technology Graduated with high honors PUNJABI UNIVERSITY, PATIALA, INDIA Bachelor of Fine Arts, 2003-2006 Major: Economics Minor: English, Political science, Physical Education Graduated with high honors Portfolio on Request Available for Relocation