Branch administration,operations,crm
- 1. R. RAMADHEVI Mobile: +91 9841178325 / Phone: 044 -43585765~ E-Mail: ramadheviraja_2901@yahoo.co.in ~Senior Banking Professional~ ~BRANCH ADMINISTARTION / OPERATIONS / CLIENT RELATIONSHIP MANAGEMENT~ SYNOPSIS A result-oriented professional with over 22 years of experience in the areas of: Branch Administration Retail Banking Operations Liabilities/Assets Management Team Management Client Relationship Management Credit Monitoring A strategic planner with expertise in managing branch operations and implementing strategies towards enhancing market penetration, business volumes and growth. Presently designated as Senior Manager (Operations Head) with Axis Bank, Madipakkam Branch, Chennai. Proficiency in handling Credit Monitoring KYC Process, Liabilities/Assets Management and sourcing new business for Retail Banking division. Demonstrated excellence in developing & streamlining systems with proven ability to enhance operational/ administrative effectiveness and meet operational goals within the cost, time & quality parameters. Well versed with statutory requirements of RBI, Ministry of Finance, IT Dept., Banking Laws and Practices. Merit of working in Finacle banking software for the past ten years. Well-developed communication skills demonstrated through extensive customer service, preparing reports and paperwork and positive interaction with individuals at all levels. ORGANISATIONAL SUMMARY Since May’01 with Axis Bank, Madipakkam Branch, Chennai as Senior Manager (Operations Head) Joined as Deputy Manager and rose to the position of Senior Manager (Operations Head) in May 2008 Dec’89 - May’01 with Indian Bank, Chennai as Asst. Manager Joined as Clerk cum Bilingual Typist and rose to the position of Asst. Manager in January 1996 May’89 – Dec’89 with Bank of India, Vellore as Clerk cum Typist Key Tasks Handled: Branch Administration Managing complete branch operations with key focus on top line and bottom line profitability by ensuring optimal utilisation of available resources. Responsible for audit rating of the branch. Conceptualising and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of banking products / services including Bancassurance, Mutual Funds, Wealth Management Advisory Services, Internet Banking, General Banking, etc. Ensuring the highest standards of know-your-customer (KYC) requirements supported by documentation. Conducting regular customer meetings for improvement in the banking service. Banking Operations Ensuring AML guidelines strictly by checking customers' identification and ensuring the customer's forms are completed correctly. Accepting deposits, pay withdrawals, transfer cheques, counting and exchanging money. Recording all . Transactions systematically and proper maintenance of all bank registers as per norms Providing customers with services viz. account balances, automatic payments. Deliverables viz cheque books. Debit /Credit Cards, Pins, etc. Ensuring error free AIMS (Account Information Monitoring Software) Ensuring high branch operational efficiency in the structured visits, internal and external audits by proper book keeping Credit /SME Monitoring Appraising proposals & scrutinising relevant documents / reports before sanctioning / disbursing loans, ensuring compliance with organisational credit policies. Monitoring of borrowed accounts both retail and corporate credit under SME. Formulating effective debt collection mechanisms and following up with clients for ensuring timely receipt of money from clients & recovery of bad debts; taking measures to reduce NPA.
- 2. Customer Relationship Management Identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth. Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms. Initiating contact with potential customers for developing leads, sales & cross selling banking products. Earning a lot of good will and appreciation from the prime and priority segments of the customers by rendering personalised service Team Management Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting of individual & group targets. Determining training needs of employees and conducting suitable training programs on products / services, systems & processes to enhance their operational efficiency leading to increased productivity. Notable Achievements: With Axis Bank Ltd. Efficient in cross selling various banking products and has won trophies in the All India Banking Contests and participated in the Winning Ceremony held at Hong Kong, Dubai and Bangkok for all round performance for the year 2008, 2009 and 2010 respectively. Certified as the Best Operations head for the year 2010. Served as CBO (Credit Banking Officer) and responsible for cleansing of all loan data in Finacle for the whole South zone of the Bank Various Certificates awarded for Achievement and Excellence in Savings Bank Acquisition, Business Banking, MF, GI and LI. Indian Bank Won prizes in the All India Hindi Competitions conducted by the TOLIC Meetings conducted every year. Rank Holder in the Merit Promotion Exam conducted Pan India in the year 1995. Functioned as Secretary to the Bank Social club during 1996 to 2000. ACADEMICS MA (YHE) Bharathidasan University in 2010 MBA (HR) IGNOU, New Delhi in 2007 PGDPM (HR) IGNOU, New Delhi in 1999 M.A. (Hindi) Panjab University in 1993 B.Sc. University of Madras in 1989 Additional Qualifications: Certified in AML/KYC by Indian Institute of Banking & Finance in 2010. Certificate holder in NIFM in 2008 Certificate for Module Completion on Behavioural Science and Laws related to Banking and Govt. Transactions in 1996 CAIIB from Indian Institute of Bankers institute in year in 1994 PERSONAL DETAILS Date of Birth : 29th January, 1968 Address :- New No.2, I Cross Street, TNGO Colony, Adambakkam, Chennai—600088, India. No Travel Constraints. (Passport available) Flexible in work timings. Work Location Preferred: Chennai