SlideShare a Scribd company logo
New Supervisor:
Skills for Success
Kelley School of Business
Discussion #85
Carla Letsch
What does the company expect
from supervisors?
 Stay aware of the big picture
 Create a productive environment for your
employees
 Make decisions on your own
 Implement new programs and methods
 Inform your people about company
policies and procedures
 Teach effectively
The Role of the Supervisor
 Setting goals
 Demonstrating effective behaviors
 Decision-making
 Managing Change
 Time Management
 Communication Skills
 Effective Meeting Skills
 Motivation
 Delegation
 Training
Set personal and professional
goals
 Write down your goals
 Discuss with your supervisor and your
team
 Review often
Take action to get ideas and plans
accepted
 Get employee support
 Convince your supervisor and senior
management
Effective behaviors
 Patience
 Tolerance
 Sensitivity
 Empathy
 Decisiveness
 Sense of humor
Decision Making
 Be truly open-minded
 Avoid taking sides
 Recognize your own bias
 Don’t let titles or prestige influence your
decisions
 Avoid absolute wordings in your decisions
Questions to ask before making a
decision
 Do I have enough information to make a
decision?
 What would be the worst possible result if I
make that decision?
 Do I need to make a decision at this time?
 Am I the best person to make the decision?
Don’t be afraid to take a risk
 Make that tough decision
 Believe in it and promote it
 Sell it
Before selling your decision
 What information should be provided?
 What medium will be the most effective?
 Is my presentation phrased in language that
will gain support for the decision?
 What negative responses might I receive?
 When and how will I present?
 What questions are likely to come up?
Sell your decisions to the
following:
 Immediate supervisor
 Other supervisors that need to be informed
 Employee affected by the decision
 Employees indirectly affected
To manage change:
 Determine the method for introducing and
selling the change to your team
 Break the change down into smaller steps
 Create a contingency plan
 Monitor the implementation of the change,
including results and behaviors
 Accept and plan for the results of change
Sell the change
1. Present the change to employees in clear and
specific language
2. Put your ideas in a positive, constructive light
3. Stress your willingness to help employees adapt
4. Ask employees how they plan to deal with it
5. If change has unintended results, be open to
review
Managing Your Time
 What are some timewasters?
How to manage your time
 Prioritize your work
 Assess how you are currently spending your
time
 To do lists
 Plan your tasks daily
 Evaluate time management several times
during the day
Communication Skills
 Present one idea at a time
 Keep it simple
 Make it brief
 Personalize it to the other person
 Use the right tone of voice and body language
 Get acceptance of each idea
 Respond to the emotions of the person
 Appreciate your listener’s concerns
 Encourage listeners to express themselves
Steps to improve listening skills
 Ask questions
 Concentrate – stay focused
 Identify the main idea
 Listen for the rationale
 Listen for key words
 Organize in your mind
 Take notes
Role of the Facilitator
 Stay calm – don’t take sides
 Keep on the agenda
 Start and end the meeting on time
 Encourage participation
Praise with a reason
 Mean what you say
 Balance your praise
 Immediately after the event
 Public or private
Criticism
 Do it as quickly as you can after discovering the
problem
 Limit comments to the person’s actions in this
situation
 Let them do some of the talking
 Be considerate
 Don’t mix criticism with praise
 Don’t play psychiatrist
 Make it private
Effective Delegation Skills
 Improves productivity
 Can concentrate on supervisory
responsibilities
 Develops skills in others
 More job satisfaction for employees
 Helps evaluate people
How to delegate better?
 Clearly define what you want your
employees to do
 Encourage people to learn and make their
own decisions
 Don’t take an assignment back after you’ve
delegated it
How to deal with the needs of
your employees:
 Be courteous, friendly and interested
 Offer assistance when needed
 Listen patiently
 Observe their work and give them
feedback
 Make goals reasonable
What do employees want from
their jobs?
1. Appreciation
2. Recognition
3. Involvement with the company
4. Comfortable work environment
5. Money
What else?
 Security and stability
 Social needs
 Independence
Evaluation Questions
Use:
a. Strongly agree
b. Agree
c. Disagree
d. Strongly disagree
e. Don’t know
1. I found the presentation of material easy to understand.
2. This discussion session increased my knowledge on the
subject presented.
3. I will be able to use some of the information from this
discussion session in the future.
4. The presenter was well prepared for this discussion
session.
5. This presentation should be repeated in future
semesters.

More Related Content

PPTX
Effective supervisory skill trainig
PPT
Supervisor Skills for Call center & BPOPPT.ppt
PPTX
Supervisory skill
PPT
ROLE OF SUPERVISORS ,RAKESH KUMAR.ppt
PPT
New Supervisor Skills for Success
PPT
New Supervisor Skills for Success
PPTX
Improve your management skills
PDF
New Supervisor Quick Start
Effective supervisory skill trainig
Supervisor Skills for Call center & BPOPPT.ppt
Supervisory skill
ROLE OF SUPERVISORS ,RAKESH KUMAR.ppt
New Supervisor Skills for Success
New Supervisor Skills for Success
Improve your management skills
New Supervisor Quick Start

Similar to New Line Supervisor Skills for Success.ppt (20)

PPTX
effectivesupervisoryskillsformanagers-.pptx
PPT
THE FIRST TEN DAYS of Your New Job
PPT
essential-skills-for-a-new-managers-1226759917508406-8.ppt
PDF
Management leadership savvy
PPT
The First Ten Days of Your New Job
PPT
Trust Models PM Leadership Cars T Wright revc 2015
PPTX
Leadership and Managerial Skills Toolkit - Framework, Best Practices and Temp...
PDF
The Accidental Manager
PPTX
Supervision-final by Nisar.pptx
PPT
Managing Performance with Confidence
PPTX
Leadership skills (The New Manager's Coaching Guide)
PPS
Essential Skills For A New Managers
PPTX
Soft skills in leadership
PPT
Leadership and communication
PPTX
Effective Supervisory Skills for Managers
PPT
Pom 9
PPTX
Basic_Supervisory_Skills.pptx
PPTX
Soft skills which needs to be possessed by human's
DOCX
Development Plan Guide Submission For Review
PPT
Qlc winning jack welch
effectivesupervisoryskillsformanagers-.pptx
THE FIRST TEN DAYS of Your New Job
essential-skills-for-a-new-managers-1226759917508406-8.ppt
Management leadership savvy
The First Ten Days of Your New Job
Trust Models PM Leadership Cars T Wright revc 2015
Leadership and Managerial Skills Toolkit - Framework, Best Practices and Temp...
The Accidental Manager
Supervision-final by Nisar.pptx
Managing Performance with Confidence
Leadership skills (The New Manager's Coaching Guide)
Essential Skills For A New Managers
Soft skills in leadership
Leadership and communication
Effective Supervisory Skills for Managers
Pom 9
Basic_Supervisory_Skills.pptx
Soft skills which needs to be possessed by human's
Development Plan Guide Submission For Review
Qlc winning jack welch
Ad

Recently uploaded (20)

PPTX
Hydrogel Based delivery Cancer Treatment
PPTX
Phylogeny and disease transmission of Dipteran Fly (ppt).pptx
PPTX
Intro to ISO 9001 2015.pptx wareness raising
PPTX
_ISO_Presentation_ISO 9001 and 45001.pptx
PPTX
NORMAN_RESEARCH_PRESENTATION.in education
PDF
Yusen Logistics Group Sustainability Report 2024.pdf
PDF
IKS PPT.....................................
PDF
Module 7 guard mounting of security pers
PDF
6.-propertise of noble gases, uses and isolation in noble gases
DOCX
ENGLISH PROJECT FOR BINOD BIHARI MAHTO KOYLANCHAL UNIVERSITY
PDF
PM Narendra Modi's speech from Red Fort on 79th Independence Day.pdf
PPTX
BIOLOGY TISSUE PPT CLASS 9 PROJECT PUBLIC
PPTX
chapter8-180915055454bycuufucdghrwtrt.pptx
DOC
LSTM毕业证学历认证,利物浦大学毕业证学历认证怎么认证
PPTX
Anesthesia and it's stage with mnemonic and images
PPTX
PHIL.-ASTRONOMY-AND-NAVIGATION of ..pptx
PPTX
Research Process - Research Methods course
PPTX
2025-08-17 Joseph 03 (shared slides).pptx
PDF
MODULE 3 BASIC SECURITY DUTIES AND ROLES.pdf
PDF
Microsoft-365-Administrator-s-Guide_.pdf
Hydrogel Based delivery Cancer Treatment
Phylogeny and disease transmission of Dipteran Fly (ppt).pptx
Intro to ISO 9001 2015.pptx wareness raising
_ISO_Presentation_ISO 9001 and 45001.pptx
NORMAN_RESEARCH_PRESENTATION.in education
Yusen Logistics Group Sustainability Report 2024.pdf
IKS PPT.....................................
Module 7 guard mounting of security pers
6.-propertise of noble gases, uses and isolation in noble gases
ENGLISH PROJECT FOR BINOD BIHARI MAHTO KOYLANCHAL UNIVERSITY
PM Narendra Modi's speech from Red Fort on 79th Independence Day.pdf
BIOLOGY TISSUE PPT CLASS 9 PROJECT PUBLIC
chapter8-180915055454bycuufucdghrwtrt.pptx
LSTM毕业证学历认证,利物浦大学毕业证学历认证怎么认证
Anesthesia and it's stage with mnemonic and images
PHIL.-ASTRONOMY-AND-NAVIGATION of ..pptx
Research Process - Research Methods course
2025-08-17 Joseph 03 (shared slides).pptx
MODULE 3 BASIC SECURITY DUTIES AND ROLES.pdf
Microsoft-365-Administrator-s-Guide_.pdf
Ad

New Line Supervisor Skills for Success.ppt

  • 1. New Supervisor: Skills for Success Kelley School of Business Discussion #85 Carla Letsch
  • 2. What does the company expect from supervisors?  Stay aware of the big picture  Create a productive environment for your employees  Make decisions on your own  Implement new programs and methods  Inform your people about company policies and procedures  Teach effectively
  • 3. The Role of the Supervisor  Setting goals  Demonstrating effective behaviors  Decision-making  Managing Change  Time Management  Communication Skills  Effective Meeting Skills  Motivation  Delegation  Training
  • 4. Set personal and professional goals  Write down your goals  Discuss with your supervisor and your team  Review often
  • 5. Take action to get ideas and plans accepted  Get employee support  Convince your supervisor and senior management
  • 6. Effective behaviors  Patience  Tolerance  Sensitivity  Empathy  Decisiveness  Sense of humor
  • 7. Decision Making  Be truly open-minded  Avoid taking sides  Recognize your own bias  Don’t let titles or prestige influence your decisions  Avoid absolute wordings in your decisions
  • 8. Questions to ask before making a decision  Do I have enough information to make a decision?  What would be the worst possible result if I make that decision?  Do I need to make a decision at this time?  Am I the best person to make the decision?
  • 9. Don’t be afraid to take a risk  Make that tough decision  Believe in it and promote it  Sell it
  • 10. Before selling your decision  What information should be provided?  What medium will be the most effective?  Is my presentation phrased in language that will gain support for the decision?  What negative responses might I receive?  When and how will I present?  What questions are likely to come up?
  • 11. Sell your decisions to the following:  Immediate supervisor  Other supervisors that need to be informed  Employee affected by the decision  Employees indirectly affected
  • 12. To manage change:  Determine the method for introducing and selling the change to your team  Break the change down into smaller steps  Create a contingency plan  Monitor the implementation of the change, including results and behaviors  Accept and plan for the results of change
  • 13. Sell the change 1. Present the change to employees in clear and specific language 2. Put your ideas in a positive, constructive light 3. Stress your willingness to help employees adapt 4. Ask employees how they plan to deal with it 5. If change has unintended results, be open to review
  • 14. Managing Your Time  What are some timewasters?
  • 15. How to manage your time  Prioritize your work  Assess how you are currently spending your time  To do lists  Plan your tasks daily  Evaluate time management several times during the day
  • 16. Communication Skills  Present one idea at a time  Keep it simple  Make it brief  Personalize it to the other person  Use the right tone of voice and body language  Get acceptance of each idea  Respond to the emotions of the person  Appreciate your listener’s concerns  Encourage listeners to express themselves
  • 17. Steps to improve listening skills  Ask questions  Concentrate – stay focused  Identify the main idea  Listen for the rationale  Listen for key words  Organize in your mind  Take notes
  • 18. Role of the Facilitator  Stay calm – don’t take sides  Keep on the agenda  Start and end the meeting on time  Encourage participation
  • 19. Praise with a reason  Mean what you say  Balance your praise  Immediately after the event  Public or private
  • 20. Criticism  Do it as quickly as you can after discovering the problem  Limit comments to the person’s actions in this situation  Let them do some of the talking  Be considerate  Don’t mix criticism with praise  Don’t play psychiatrist  Make it private
  • 21. Effective Delegation Skills  Improves productivity  Can concentrate on supervisory responsibilities  Develops skills in others  More job satisfaction for employees  Helps evaluate people
  • 22. How to delegate better?  Clearly define what you want your employees to do  Encourage people to learn and make their own decisions  Don’t take an assignment back after you’ve delegated it
  • 23. How to deal with the needs of your employees:  Be courteous, friendly and interested  Offer assistance when needed  Listen patiently  Observe their work and give them feedback  Make goals reasonable
  • 24. What do employees want from their jobs? 1. Appreciation 2. Recognition 3. Involvement with the company 4. Comfortable work environment 5. Money
  • 25. What else?  Security and stability  Social needs  Independence
  • 26. Evaluation Questions Use: a. Strongly agree b. Agree c. Disagree d. Strongly disagree e. Don’t know 1. I found the presentation of material easy to understand. 2. This discussion session increased my knowledge on the subject presented. 3. I will be able to use some of the information from this discussion session in the future. 4. The presenter was well prepared for this discussion session. 5. This presentation should be repeated in future semesters.