New regulatory framework presentation
- 1. The Queensland Water Industry – Regulatory Reform 2014
- 2. Overview of rationale for reforms • Moving from process regulation to outcome regulation • Improving transparency for customers and ratepayers • Improving the information available to government for regulation AND for support • Empowering providers to implement local or regional solutions to local problems
- 3. Update on progress • Bill – Not yet passed • Committee Report – State Devt Industry & Infrastructure Committee has recommended Bill be passed • Likely debate date – Should be in the May sitting of Parliament – Some modifications to SEQ connections as a result of DSDIP policy development.
- 4. Summary of key reforms 1. Performance based reporting 2. Improved transparency and accountability 3. Simplification of recycled water framework 4. Minor amendments 5. SEQ connections policy (not in scope for this workshop)
- 5. Performance based reporting • Annual reporting on KPIs – 62 for <10 000 cx – 62 + most NPR for >10 000 cx (about 140 extra) – Reporting will be public • Comparative report issued by DEWS – Strategic level – NPR indicators shared with NWC – Comparative data will also be made available
- 6. Performance based reporting - Removal of plans • SAMP/SLMP/DMP/OWCP – Long-term asset management plan under LG Act still required – DWQMP and RWMP for higher exposure schemes still required • Ability to make minor changes to DWQMP without approval – No changes to dam safety framework
- 7. Improved transparency and accountability • Comparative report will do much of the work – Escalating scale of regulatory action – Increased reporting frequency – water security • Publication of annual report • Publication of improvement plans
- 8. • Removal of need to submit plans for lower exposure schemes • Does not affect – Potable reuse – Dual reticulation – Minimally processed food crops • Lower exposure schemes still: – Must be registered – Attract Public Health Act ‘fit for use’ provisions – Fall under WHS legislation and EP/Waste Reduction Act • Separate legislation is also removing regulation of CSG produced water through recycled water provisions Simplification of recycled water framework
- 9. • Clarification of state of play regarding water meters – Provides that a WSP authorised person installing a main meter or doing related work does not commit a P&D Act offence • Committee has accepted that the law is currently ambiguous – Removal of requirement for tenant advice notice • SEQ only – Removes need for draft charges to be published, – Increases number of councillors permitted on boards – Ensures linkages for TWCM continue if councils have TWCMP – Repeal of Metropolitan Water Supply & Sewerage Act 1909 Minor amendments
- 10. • Due 1 Oct 2015 (if Bill passed) – NPR timings will be adjusted to suit • Does not affect drinking water quality reporting • Designed for ease of reporting through SWIM – Working with qldwater to ensure SWIM is effective – SWIM local will be available for small providers – DEWS will also offer a flat spreadsheet option if you choose not to use SWIM Detail on performance reporting – annual report process
- 11. • Basic class – all local governments & similar providers – 62 indicators (all QG except 63, 64 & 65) • All local governments with connections ≥10 000 – 23 indicators plus NPR – about 200 indicators • Local governments drawing solely from a bulk supplier – No reporting on water security indicators • Bulk suppliers – no reporting on retail indicators • REPORTING CLASSES ≠ COMPARATIVE CLASSES Detail on KPI classes
- 12. Comparative report • Likely to be strategic and sector-wide in early years – Not going to be NPR like • Topics expected to be covered – Prices – Costs – Water security and efficiency – Customer service – Asset sustainability and performance • Can use other sources of data • Likely to be supported by open data visualisation
- 13. Detail on customer service standards • Likely to require providers to set targets for – total water main breaks – total sewerage main breaks and chokes – non-revenue water – incidence of unplanned interruptions – water quality complaints – total water and sewerage complaints – average response/reaction time for incidents. • Due by 31 December 2014 or six months after commencement • No exemptions if in your regulator notice • No penalty for not meeting your targets
- 14. Transparency of reporting • Providers will be required to publish (on internet) – Customer service standards – Drinking water quality management plan reports – Performance reports – Guidelines for WEMPs – Service area maps • RW Providers will be required to maintain copies of RWMPs and reports • RW Providers will be required to publish annual reports
- 15. • In discussion with QAO at the moment – Looking for the lightest touch that meets regulatory needs – May be a simple addition to the QAO annual audit covering basis of some indicators – QAO assisting us to develop guidance on what level of detail is necessary • Fundamentally, transparency will do a lot of the audit work • NPR audits being reviewed by DEWS in consultation with recently audited providers – Not clear that the NPR process passes cost/benefit hurdle – May be substantial scope to simplify or to take a Qld only approach Detail on audit processes and basis of preparation
- 16. • Use the urban water reform project address • uwrp@dews.qld.gov.au • Call me –Richard Scott 3166 0126 or 0419 515 622 Support availability
- 17. Support Program •The 2014 support program: •is phase 4 of the indigenous regulatory support program; •consists of routine regular visits to non-indigenous service providers; •facilitates compliance with DWQMP and associated reporting; and •will be used to support the implementation of the KPI framework. •We would encourage you to let us know what you would like assistance with when we are heading out to your area. •It will help us to make sure we are prepared and bring the correct support materials with us, providing you with a better level of support customised as far as possible to meet your needs.
- 18. Support Program Trip MapAttachment 2 Trip 1 Trip 3 Trip 4 Trip 2 Trip 5 Trip 6 Trip 7 Trip 8 Trip 9 Trip 10 Trip 11 Note: Due to their remoteness, (e.g. driving distance) Boulia and Diamantina Shire Council have not currently been included with any other trips. It is the intent of the regulator to either arrange to either meet at an alternate location (e.g. Windorah, Winton, or Longreach), or to arrange a separate flight to visit these providers.
- 19. Support Program Visit Schedule 2014/15 M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T July 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 August 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 September 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 October 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 November 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 January 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 February 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 March 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 April 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 May 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 June 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Legend: Public Holiday School holidays Rec Leave Trips Non-indigenous trips Indigenous trips Trip 1 - Torres Shire Trip 3 - Weipa Trip 4 - Kowanyama Trip 7 - Cherbourg Trip 6 - Woorabinda Trip 8 - Palm Island Trip 5 - Morinington / Doomadgee Trip 2 - Cook Shire Trip 9 - Southern Region Trip 10 - Central West Region Trip 11 - Central East Region Trip 10 - Southern Region Trip 2 - Cook
- 21. Report Requirement Notice • The Report Requirement Notice will be issued after the new legislation is passed and the assent date given. • The notices will be tailored to each individual service provider, only those providers that receive a notice will be required to report. They will be required to report against all of the Key Performance Indicators listed in the attachment to their Notice. • The regulator and the policy team within DEWS will provide support to service providers who are having difficulties. Any support material provided to providers will have appropriate contact details of someone who can assist to answer questions. • DWQMP Reporting (periodic and Annual) are separate from the KPI’s reporting requirements and will still be required to be reported against.
- 25. Local Governments with >10 000 connections Attachment 1: Key Performance Indicators - Local Government service providers >10,000 connections In addition to the below table, service providers must report on all applicable indicators as part of the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and definitions are to be sourced from the most current ‘National performance framework, urban performance reporting indicators and definitions handbook’ released by the National Water Commission. Legend: (S) = scheme wide; (W) = service provider wide Indicator code and title NPR/SWIM code QG1- Length of water mains (S) A2/AS2 QG2 - Length of sewerage mains (S) A5/AS5 QG3 - Number of sewage treatment plants (S) A4/AS4 QG4 - Capacity of water treatment plants (S) - QG5 - Maximum daily demand (S) - QG6 - Total volume of potable water produced (S) W11.3/WA74 QG7 - Total treated/drinking water storage (S) - QG8 - Volume of water sourced from surface water (S) W1/WA1 QG9 - Volume of water sourced from ground water (S) -/WA100 QG10 - Volume of water sourced from desalination of marine water (S) W3/WA3 QG11 - Volume of water sourced from recycling (S) W4/WA4 QG12 - Total water sourced (S) W7/WA7 QG13 - Connected residential properties – water supply (S) C2/CS2 QG14 - Connected non-residential properties – water supply (S) C3/CS3 QG15 - Connected residential properties – sewerage (S) C6/CS6 Indicator code and title NPR/SWIM code QG16 - Connected non-residential properties – sewerage (S) C7/CS7 QG17 - Volume of water supplied – residential (S) W8/WA8 QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9 QG19 - Volume of water supplied (other) (S) -/WA120 QG20 - Volume of non-revenue water (S) W10.0/WA36 QG21 - Months of supply remaining at end of reporting period (30 June) (S) If response <12 months, then triggers QG23 If response <6 months, then triggers QG24 - QG22 - Total anticipated water demand for next reporting year (S) - QG23 - Anticipated capacity to meet demand for next reporting year (at QG22) (S) Only required if QG21 response <12 months - QG24 - Available contingency supplies (S) Only required if QG21 response <6 months - QG25 - Total anticipated annual water demand in five years’ time (S) - QG26 - Anticipated capacity to meet demand in 5 years’ time (at QG25) (S) If response NOT OK, then triggers QG27 - QG27 - Planned supply system response (S) Only required if QG26 response is reported as NOT OK - QG28 - Water restrictions (duration) (S) If response >0, then triggers QG29 - QG29 - Water restrictions (severity) (S) -
- 26. Local Governments with >10 000 connectionsIndicator code and title NPR/SWIM code QG29 - Water restrictions (severity) (S) Only required if QG28 response > 0 - QG30 - Total Full-Time Equivalent water and sewerage services employees (W) - QG31 - Total water supply capital expenditure (W) F14/FN14 QG32 - Total sewerage capital expenditure (W) F15/FN15 QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9 QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10 QG35 - Current replacement costs of fixed water supply assets (W) - QG36 - Current replacement costs of fixed sewerage assets (W) - QG37 - Total revenue – water (W) F1/FN1 QG38 - Total revenue – sewerage (W) F2/FN2 QG39 - Operating cost - water (W) F11/FN11 QG41 - Operating cost - sewerage (W) F12/FN12 QG43 - Annual maintenance costs water (W) Component of F11/FN11 QG44 - Annual maintenance costs sewerage (W) Component of F12/FN12 QG45 - Previous 5 year average annual renewals expenditure – water (W) - QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) - QG47 - Forecast 5 year average annual renewals expenditure – water (W) - QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) - QG49 - Fixed charge – water (S) P1.2/PR3 Indicator code and title NPR/SWIM code QG50 - Fixed charge – sewerage (S) P4.1/PR31 QG51 - Total water main breaks (S)* * Target level of service to be set in Customer Service Standard A8/AS8 QG52 - Component of water main breaks caused by third-parties (S) Component of A8/AS8 QG53 - Total sewerage main breaks and chokes (S)* * Target level of service to be set in Customer Service Standard A14/AS39 QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of A14/AS39 QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47 QG56 - Typical residential bill - water (S) P8/PR48 QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) - QG58 - Source water/s nutrient/sediment load reduction initiatives (W) - QG59 - Incidence of unplanned interruptions – water (S)* * Target level of service to be set in Customer Service Standard C17/CS17 QG60 - Water quality complaints (S)* * Target level of service to be set in Customer Service Standard C9/CS9 QG61 - Total water and sewerage complaints (S)* * Target level of service to be set in Customer Service Standard C13/CS13 QG62 - Average Response/reaction time for incidents (including main breaks and chokes) (S)* * Target level of service to be set in Customer Service Standard -/CS33
- 27. Local Governments with <10 000 connectionsAttachment 1: Key Performance Indicators - Local Government service providers ≤10,000 connections Legend: (S) = scheme wide; (W) = service provider wide Indicator code and title NPR/SWIM code QG1- Length of water mains (S) A2/AS2 QG2 - Length of sewerage mains (S) A5/AS5 QG3 - Number of sewage treatment plants (S) A4/AS4 QG4 - Capacity of water treatment plants (S) - QG5 - Maximum daily demand (S) - QG6 - Total volume of potable water produced (S) W11.3/WA74 QG7 - Total treated/drinking water storage (S) - QG8 - Volume of water sourced from surface water (S) W1/WA1 QG9 - Volume of water sourced from ground water (S) -/WA100 QG10 - Volume of water sourced from desalination of marine water (S) W3/WA3 QG11 - Volume of water sourced from recycling (S) W4/WA4 QG12 - Total water sourced (S) W7/WA7 QG13 - Connected residential properties – water supply (S) C2/CS2 QG14 - Connected non-residential properties – water supply (S) C3/CS3 QG15 - Connected residential properties – sewerage (S) C6/CS6 QG16 - Connected non-residential properties – sewerage (S) C7/CS7 QG17 - Volume of water supplied – residential (S) W8/WA8 Indicator code and title NPR/SWIM code QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9 QG19 - Volume of water supplied (other) (S) -/WA120 QG20 - Volume of non-revenue water (S) W10.0/WA36 QG21 - Months of supply remaining at end of reporting period (30 June) (S) If response <12 months, then triggers QG23 If response <6 months, then triggers QG24 - QG22 - Total anticipated water demand for next reporting year (S) - QG23 - Anticipated capacity to meet demand for next reporting year (at QG22) (S) Only required if QG21 response <12 months - QG24 - Available contingency supplies (S) Only required if QG21 response <6 months - QG25 - Total anticipated annual water demand in five years’ time (S) - QG26 - Anticipated capacity to meet demand in 5 years’ time (at QG25) (S) If response NOT OK, then triggers QG27 - QG27 - Planned supply system response (S) Only required if QG26 response is reported as NOT OK - QG28 - Water restrictions (duration) (S) If response >0, then triggers QG29 - QG29 - Water restrictions (severity) (S) Only required if QG28 response > 0 - QG30 - Total Full-Time Equivalent water and sewerage services employees (W) - QG31 - Total water supply capital expenditure (W) F14/FN14
- 28. Local Governments with <10 000 connections Indicator code and title NPR/SWIM code QG32 - Total sewerage capital expenditure (W) F15/FN15 QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9 QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10 QG35 - Current replacement costs of fixed water supply assets (W) - QG36 - Current replacement costs of fixed sewerage assets (W) - QG37 - Total revenue – water (W) F1/FN1 QG38 - Total revenue – sewerage (W) F2/FN2 QG39 - Operating cost - water (W) F11/FN11 QG40 - Current cost depreciation – water (W) - QG41 - Operating cost - sewerage (W) F12/FN12 QG42 - Current cost depreciation – sewerage (W) - QG43 - Annual maintenance costs water (W) Component of F11/FN11 QG44 - Annual maintenance costs sewerage (W) Component of F12/FN12 QG45 - Previous 5 year average annual renewals expenditure – water (W) - QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) - QG47 - Forecast 5 year average annual renewals expenditure – water (W) - QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) - QG49 - Fixed charge – water (S) P1.2/PR3 QG50 - Fixed charge – sewerage (S) P4.1/PR31 Indicator code and title NPR/SWIM code QG51 - Total water main breaks (S)* * Target level of service to be set in Customer Service Standard A8/AS8 QG52 - Component of water main breaks caused by third-parties (S) Component of A8/AS8 QG53 - Total sewerage main breaks and chokes (S)* * Target level of service to be set in Customer Service Standard A14/AS39 QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of A14/AS39 QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47 QG56 - Typical residential bill - water (S) P8/PR48 QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) - QG58 - Source water/s nutrient/sediment load reduction initiatives (W) - QG59 - Incidence of unplanned interruptions – water (S)* * Target level of service to be set in Customer Service Standard C17/CS17 QG60 - Water quality complaints (S)* * Target level of service to be set in Customer Service Standard C9/CS9 QG61 - Total water and sewerage complaints (S)* * Target level of service to be set in Customer Service Standard C13/CS13 QG62 - Average Response/reaction time for incidents (including main breaks and chokes) (S)* * Target level of service to be set in Customer Service Standard -/CS33
- 29. Bulk Providers Attachment 1: Key Performance Indicators – Bulk providers In addition to the below table, service providers must report on all applicable indicators as part of the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and definitions are to be sourced from the most current ‘National performance framework, urban performance reporting indicators and definitions handbook’ released by the National Water Commission. Legend: (S) = scheme wide; (W) = service provider wide Indicator code and title NPR/SWIM code QG1- Length of water mains (S) A2/AS2 QG4 - Capacity of water treatment plants (S) - QG6 - Total volume of potable water produced (S) W11.3/WA74 QG7 - Total treated/drinking water storage (S) - QG8 - Volume of water sourced from surface water (S) W1/WA1 QG9 - Volume of water sourced from ground water (S) -/WA100 QG10 - Volume of water sourced from desalination of marine water (S) W3/WA3 QG11 - Volume of water sourced from recycling (S) W4/WA4 QG12 - Total water sourced (S) W7/WA7 QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9 QG19 - Volume of water supplied (other) (S) -/WA120 QG20 - Volume of non-revenue water (S) W10.0/WA36 QG21 - Months of supply remaining at end of reporting period (30 June) (S) If response <12 months, then triggers QG23 If response <6 months, then triggers QG24 - Indicator code and title NPR/SWIM code QG22 - Total anticipated water demand for next reporting year (S) - QG23 - Anticipated capacity to meet demand for next reporting year (at QG22) (S) Only required if QG21 response <12 months - QG24 - Available contingency supplies (S) Only required if QG21 response <6 months - QG25 - Total anticipated annual water demand in five years’ time (S) - QG26 - Anticipated capacity to meet demand in 5 years’ time (at QG25) (S) If response NOT OK, then triggers QG27 - QG27 - Planned supply system response (S) Only required if QG26 response is reported as NOT OK - QG30 - Total Full-Time Equivalent water and sewerage services employees (W) - QG31 - Total water supply capital expenditure (W) F14/FN14 QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9 QG35 - Current replacement costs of fixed water supply assets (W) - QG37 - Total revenue – water (W) F1/FN1 QG43 - Annual maintenance costs water (W) Component of F11/FN11 QG45 - Previous 5 year average annual renewals expenditure – water (W) - QG47 - Forecast 5 year average annual renewals expenditure – water (W) - QG51 - Total water main breaks (S)* * Target level of service to be set in Customer Service Standard A8/AS8 QG52 - Component of water main breaks caused by third-parties (S) Component of A8/AS8
- 30. Bulk Providers Indicator code and title NPR/SWIM code QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) - QG58 - Source water/s nutrient/sediment load reduction initiatives (W) - QG63 - Operating ratio (W) F5, F6, F11, F12/FN5, FN6, FN11, FN12 QG64 - Capital replenishment ratio (W) - QG65 - Debt to revenue ratio (W) F5, F6/FN5, FN6
- 31. Distributor-RetailersAttachment 1: Key Performance Indicators – Distributor-Retailers In addition to the below table, service providers must report on all applicable indicators as part of the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and definitions are to be sourced from the most current ‘National performance framework, urban performance reporting indicators and definitions handbook’ released by the National Water Commission. Legend: (S) = scheme wide; (W) = service provider wide Indicator code and title NPR/SWIM code QG1- Length of water mains (S) A2/AS2 QG2 - Length of sewerage mains (S) A5/AS5 QG3 - Number of sewage treatment plants (S) A4/AS4 QG5 - Maximum daily demand (S) - QG7 - Total treated/drinking water storage (S) - QG13 - Connected residential properties – water supply (S) C2/CS2 QG14 - Connected non-residential properties – water supply (S) C3/CS3 QG15 - Connected residential properties – sewerage (S) C6/CS6 QG16 - Connected non-residential properties – sewerage (S) C7/CS7 QG17 - Volume of water supplied – residential (S) W8/WA8 QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9 QG19 - Volume of water supplied (other) (S) -/WA120 QG20 - Volume of non-revenue water (S) W10.0/WA36 QG28 - Water restrictions (duration) (S) If response >0, then triggers QG29 - Indicator code and title NPR/SWIM code QG29 - Water restrictions (severity) (S) Only required if QG28 response > 0 - QG30 - Total Full-Time Equivalent water and sewerage services employees (W) - QG31 - Total water supply capital expenditure (W) F14/FN14 QG32 - Total sewerage capital expenditure (W) F15/FN15 QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9 QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10 QG35 - Current replacement costs of fixed water supply assets (W) - QG36 - Current replacement costs of fixed sewerage assets (W) - QG37 - Total revenue – water (W) F1/FN1 QG38 - Total revenue – sewerage (W) F2/FN2 QG39 - Operating cost - water (W) F11/FN11 QG41 - Operating cost - sewerage (W) F12/FN12 QG43 - Annual maintenance costs water (W) Component of F11/FN11 QG44 - Annual maintenance costs sewerage (W) Component of F12/FN12 QG45 - Previous 5 year average annual renewals expenditure – water (W) - QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) - QG47 - Forecast 5 year average annual renewals expenditure – water (W) - QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) - QG49 - Fixed charge – water (S) P1.2/PR3
- 32. Distributor-RetailersIndicator code and title NPR/SWIM code QG50 - Fixed charge – sewerage (S) P4.1/PR31 QG51 - Total water main breaks (S)* * Target level of service to be set in Customer Service Standard A8/AS8 QG52 - Component of water main breaks caused by third-parties (S) Component of A8/AS8 QG53 - Total sewerage main breaks and chokes (S)* * Target level of service to be set in Customer Service Standard A14/AS39 QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of A14/AS39 QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47 QG56 - Typical residential bill - water (S) P8/PR48 QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) - QG58 - Source water/s nutrient/sediment load reduction initiatives (W) - QG59 - Incidence of unplanned interruptions – water (S)* * Target level of service to be set in Customer Service Standard C17/CS17 QG60 - Water quality complaints (S)* * Target level of service to be set in Customer Service Standard C9/CS9 QG61 - Total water and sewerage complaints (S)* * Target level of service to be set in Customer Service Standard C13/CS13 QG62 - Average Response/reaction time for incidents (including main breaks and chokes) (S)* * Target level of service to be set in Customer Service Standard -/CS33 QG63 - Operating ratio (W) F5, F6, F11, F12/FN5, FN6, FN11, FN12 Indicator code and title NPR/SWIM code QG64 - Capital replenishment ratio (W) - QG65 - Debt to revenue ratio (W) F5, F6/FN5, FN6
- 33. SEQ withdrawn CouncilsAttachment 1: Key Performance Indicators – SEQ withdrawn councils In addition to the below table, service providers must report on all applicable indicators as part of the National Performance Reporting (NPR) framework. Details of applicable NPR indicators and definitions are to be sourced from the most current ‘National performance framework, urban performance reporting indicators and definitions handbook’ released by the National Water Commission. Legend: (S) = scheme wide; (W) = service provider wide Indicator code and title NPR/SWIM code QG1- Length of water mains (S) A2/AS2 QG2 - Length of sewerage mains (S) A5/AS5 QG3 - Number of sewage treatment plants (S) A4/AS4 QG5 - Maximum daily demand (S) - QG7 - Total treated/drinking water storage (S) - QG13 - Connected residential properties – water supply (S) C2/CS2 QG14 - Connected non-residential properties – water supply (S) C3/CS3 QG15 - Connected residential properties – sewerage (S) C6/CS6 QG16 - Connected non-residential properties – sewerage (S) C7/CS7 QG17 - Volume of water supplied – residential (S) W8/WA8 QG18 - Volume of water supplied – commercial, municipal and industrial (S) W9/WA9 QG19 - Volume of water supplied (other) (S) -/WA120 QG20 - Volume of non-revenue water (S) W10.0/WA36 QG28 - Water restrictions (duration) (S) If response >0, then triggers QG29 - Indicator code and title NPR/SWIM code QG29 - Water restrictions (severity) (S) Only required if QG28 response > 0 - QG30 - Total Full-Time Equivalent water and sewerage services employees (W) - QG31 - Total water supply capital expenditure (W) F14/FN14 QG32 - Total sewerage capital expenditure (W) F15/FN15 QG33 - Nominal written-down replacement cost of fixed water supply assets (W) F9/FN9 QG34 - Nominal written-down replacement costs of fixed sewerage assets (W) F10/FN10 QG35 - Current replacement costs of fixed water supply assets (W) - QG36 - Current replacement costs of fixed sewerage assets (W) - QG37 - Total revenue – water (W) F1/FN1 QG38 - Total revenue – sewerage (W) F2/FN2 QG39 - Operating cost - water (W) F11/FN11 QG41 - Operating cost - sewerage (W) F12/FN12 QG43 - Annual maintenance costs water (W) Component of F11/FN11 QG44 - Annual maintenance costs sewerage (W) Component of F12/FN12 QG45 - Previous 5 year average annual renewals expenditure – water (W) - QG46 - Previous 5 year average annual renewals expenditure - sewerage (W) - QG47 - Forecast 5 year average annual renewals expenditure – water (W) - QG48 - Forecast 5 year average annual renewals expenditure – sewerage (W) - QG49 - Fixed charge – water (S) P1.2/PR3
- 34. SEQ withdrawn Councils Indicator code and title NPR/SWIM code QG50 - Fixed charge – sewerage (S) P4.1/PR31 QG51 - Total water main breaks (S)* * Target level of service to be set in Customer Service Standard A8/AS8 QG52 - Component of water main breaks caused by third-parties (S) Component of A8/AS8 QG53 - Total sewerage main breaks and chokes (S)* * Target level of service to be set in Customer Service Standard A14/AS39 QG54 - Component of total sewerage main breaks caused by third-parties (S) Component of A14/AS39 QG55 - Annual bill based on 200 kL/annum water (S) P7/PR47 QG56 - Typical residential bill - water (S) P8/PR48 QG57 - Receiving waterway/s nutrient/sediment load reduction initiatives (W) - QG58 - Source water/s nutrient/sediment load reduction initiatives (W) - QG59 - Incidence of unplanned interruptions – water (S)* * Target level of service to be set in Customer Service Standard C17/CS17 QG60 - Water quality complaints (S)* * Target level of service to be set in Customer Service Standard C9/CS9 QG61 - Total water and sewerage complaints (S)* * Target level of service to be set in Customer Service Standard C13/CS13 QG62 - Average Response/reaction time for incidents (including main breaks and chokes) (S)* * Target level of service to be set in Customer Service Standard -/CS33