#NextIsNow System Center Q1 2014 from Cireson
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The document outlines the Cireson Total Management Suite (TMS) 2014 updates and new product releases, detailing the product cycle, licensing models, and enhancements driven by customer feedback. Key features include an updated app store, a new self-service portal, and various optimizations in asset management and workflows. Additionally, the document highlights a comparison with another product, Provance, and offers a hiring announcement for various positions.
#NextIsNow System Center Q1 2014 from Cireson
- 1. Total Management Suite 2014 Q1 #NextIsNow Travis Wright Partner, Director of Product Management travis.wright@cireson.com @radtravis http://www.linkedin.com/radtravis
- 3. Thank You!
- 4. Cireson Product Release Cycle TMS 2014 End of October Q4 Q1 End of July End of January Q3 Q2 End of April
- 5. What’s in Each Quarter’s Release? Bug Fixes & Updates • Non-critical bugs • Additional languages • Performance improvements • User experience optimizations • Driven by customer feedback New Features for Existing Products • Add new capabilities • Driven by customer demand New Products • Completely new products • Driven by customer demand and market opportunity Critical bugs will be fixed ASAP and released as “hotfixes”.
- 6. New Cireson TMS Licensing Model • Customers buying TMS continue to purchase Support & Maintenance for 12 months at 20% of base license cost • Customers now buy TMS with Software Assurance at 10% of base license cost • Software Assurance includes all new products added to TMS for 12 months from date of purchase • Software Assurance and Support & Maintenance can be renewed on an annual basis • Existing TMS customers can upgrade their current license to TMS 2014 + Software Assurance • Contact the Cireson team for more info
- 7. Cireson App Store YOUR COMMUNITY APPS (Pssst… they’re FREE!) Action Log Notify: Notify end users and analysts when the action log is updated Advanced Send Email: Send ad hoc email notifications directly from the SM console Auto Close: Automatically change incident and service request status to closed Notify Analyst (free version): Notify analysts on work item assignment Time Tracker: Log time spent on all types of work items, not just incidents
- 8. Cireson App Store ESSENTIALS MANAGEMENT SUITE My Work Items: Visibility to all your work items within a single view Tier Watcher: Outlook style pop-up notifications on work item assignments Preview Pane: Clean, crisp, and re-written preview pane for all work items Group Assign: True analyst assignment by support groups View Builder: Create and configure insightful work item and configuration item views Asset Import: Import CSV or SQL from any external source and on scheduled intervals Change Risk Calculator: Automatically calculate and measure risk Change Calendar: Visualize all scheduled change requests within a calendar view Release Calendar: Visualize all scheduled release records within a calendar view Notify Analyst: Specify that analysts/support groups should be notified on reassignment Affected User: Gather info from the customer to open an incident or service request
- 9. Cireson App Store TOTAL MANAGEMENT SUITE Asset Management: Visibility over the lifecycle of IT assets from purchase to retirement. Reconcile usage of software licenses and contracts. 1 app. 1 license. 1 price. Analyst Portal: Manage day-to-day operations from any browser, tablet, or smartphone. Easily access incidents, service requests, change requests, and activities. Self-Service Portal: Empower employees with a friendly, personalized user experience to view IT information, submit request, and search knowledge from any browser on any device. SMA Connector: Connect Service Manager to Service Management Automation to automate fulfillment of requests, incident remediation, and IT processes using PowerShell Outlook Console: View and update work items directly from Outlook. Attach emails to work items, create work items from emails & view all types of active work items assigned to you.
- 10. My Active Work Items – What’s New? Support for custom service request area list New Unassigned Active Work Items view New Support Group Active Work Items view Column preferences (width and position) are preserved 8 New Features!
- 11. Asset Management – What’s New? Automatically remove software relationships for retired, disposed, or in stock hardware assets. Automated software licensing authorization by cost center, organization, or location of hardware assets. New purchase order reports Support for currencies New task for “transfer hardware asset” Organizations and locations organized in hierarchies 33 New Features!
- 12. Outlook Console – What’s New? Create incidents from templates Send email from My Active Work Items view Support for custom SR/CR support group lists Show support group column in My Active Work Items view Automatically add email attachments Add private/public action log comments Add affected CIs, affected services, and history tab to forms 20+ New Features!
- 13. New Product: SMA Connector
- 14. Service Management Automation (SMA) SMA is a component in the Orchestrator setup Browser-based runbook authoring integrated into the WAP Admin Portal Supports requirements for scale and high availability Import PS modules and create additional modules and runbooks for existing resources or to connect into 3rd party systems (ticketing system, billing system, etc.) Check out the Building Clouds Blog for an Introduction to SMA http://aka.ms/IntroToSMA
- 15. SCSM – SMA Integration Cireson SMA Connector Key Scenarios Include a SMA runbook activity in a work item process Example: New AD User service request/request offering Subscription workflows trigger SMA runbooks Example: Automated incident troubleshooting
- 16. New Product: Self-Service Portal
- 17. Out of Box Portal vs. Cireson Portal OUT OF BOX PORTAL CIRESON PORTAL Built on SharePoint No SharePoint required Requires Silverlight HTML 5, No Silverlight Limited style customization Complete style and text customization Lots of clicks and scrolling Minimal clicks and scrolling Service catalog, my requests, knowledge base Service catalog, my requests, knowledge base + analyst portal Poor performance/scale Excellent performance/scale Doesn’t work on x-plat/mobile Works on x-plat/mobile Internet-facing not supported Internet-facing supported Windows-integrated auth only Windows-integrated/forms auth Integrated with analyst portal!
- 18. demo Automating IT with the Self-Service Portal, Analyst Portal, and SMA Connector
- 19. Product Roadmap Self-Service Portal/Analyst Portal - Feb HTML-Based Knowledge Base – Q2 Barcode Scanner App – Q2 Lync Integration – Q2/Q3 ITSM/Asset Mgmt. Smartphone App – Q3 Plus… quarterly product improvements and new features for existing products! Beyond that…. You tell us! We’ll build it! travis.wright@cireson.com
- 20. Provance Replacement Program Provance 1. 2. 3. 4. 5. Switch for the cost of 1 year of maintenance! Cireson Compare costs: Cireson is ~20% of Provance cost for AM alone Compare features: Cireson TMS 2014 Asset Management has feature parity+ Compare licensing models: site license vs. per asset license Compare roadmap: barcode scanner app, browser access to AM, mobile app Compare vision and product portfolio: AM alone vs. TMS Check out the Asset Management for the People webinar! http://vimeo.com/79361440 Buy Asset Management before March 31st and get Self-Service Portal for FREE! Contact us today! team@cireson.com
- 21. We’re Hiring! Developers, Developers, Developers! QA/Test SC/ITSM Consultants Sales http://www.cireson.com/contact/careers/ travis.wright@cireson.com
- 22. Thank You! Questions? Reminder: System Center Universe is this Thursday! http://www.systemcenteruniverse.com Catch Travis’ presentation on SMA – SCSM integration!