Nimbus control for salesforce sho net 16.11.10
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The document discusses how Nimbus Control can help companies improve their Salesforce implementations and drive adoption. Nimbus is a company that provides process and quality management software and services to over 1000 clients in 40+ countries. Their software, Nimbus Control, uses a best practice methodology to help companies scope, deliver, and adopt Salesforce implementations by bringing users into the process early, providing ongoing help through an operations manual, and giving visibility into systems and processes. A demo will then show how Nimbus Control supports Salesforce.
Nimbus control for salesforce sho net 16.11.10
- 1. Using process to improve your Salesforce implementation and drive adoption Lucy Mills Product and Partner Manager
- 2. © 2010 Nimbus Partners Ltd All Rights Reserved Agenda • Who is Nimbus • Why Salesforce • How does Nimbus Control support Salesforce • Demo • Q&A 1
- 3. © 2010 Nimbus Partners Ltd All Rights Reserved Client Selection AstraZeneca Avaya Barclays Carphone Warehouse China Construction Bank Chevron Cisco HSBC Lenovo Nestlé Novartis RBC RBS Sara Lee Sony ThyssenKrupp Toyota Nimbus • Founded in 1997 – process & quality management origins (ISO compliance) • Software solution, Nimbus Control and methodology and Nimbus Cloud (SaaS) • Helping companies drive and embed adoption of business transformation initiatives • Over 1000 clients in 40+ countries • Award winning • Global technology partners 2
- 4. © 2010 Nimbus Partners Ltd All Rights Reserved Salesforce - Changing the rules • Business driven • Smaller teams • Shorter build cycles • Extend with Force.com • Custom code • Quick system change 3
- 5. © 2010 Nimbus Partners Ltd All Rights Reserved “Salesforce is no silver bullet it is an ongoing process” Andre Ramsarran Sr. Sales Engineer Salesforce.com 4
- 6. © 2010 Nimbus Partners Ltd All Rights Reserved What does that process look like? Automation Manual Activities
- 7. © 2010 Nimbus Partners Ltd All Rights Reserved What does Nimbus Control do for Salesforce • Uses; Scope – Deliver – Adopt best practise for implementations and change • Brings the users into the conversation at the start of a project • Utilises scoping material throughout the a project • Helps to drive adoption and deliver point of need help • Provides an online operations manual • Enables visibility of all systems and people processes in one place • Makes process relevant, attainable and understandable for all audiences 6
- 8. © 2010 Nimbus Partners Ltd All Rights Reserved Best practise approach 7
- 9. © 2010 Nimbus Partners Ltd All Rights Reserved Scope 8
- 10. © 2010 Nimbus Partners Ltd All Rights Reserved Deliver 9
- 11. © 2010 Nimbus Partners Ltd All Rights Reserved Adopt 10
- 12. © 2010 Nimbus Partners Ltd All Rights Reserved Customer ROI tells the story 11 • Avaya – 60% time saved in process capture & dramatic improvement in end-user access to information • ING – improved process automation. Reduced cost of processing transactions from $16 to $3 • Finansbank – 12% decrease in unit processing cost for corporate credit process & 40% reduction in process cycle time • Visteon - 34x faster to find information for engineers • Carphone Warehouse – estimated £55m additional revenue across 800 Uk stores • Interpolis – costs of processes related to incoming calls reduced by 20%
- 13. © 2010 Nimbus Partners Ltd All Rights Reserved Demo 12