SlideShare a Scribd company logo

The Service-Oriented Enterprise with ServiceNow

Aspediens, profile picture
Aspediens

The document discusses ServiceNow, an enterprise IT cloud company, highlighting its growth, revenue performance, and service innovations across various industries. It focuses on the service model defined by requester and provider, and outlines key elements such as service experience, analytics, delivery, assurance, and taxonomy. The purpose is to demonstrate how ServiceNow can assist customers in defining service models and ensuring effective service delivery and analytics.

TechnologyBusiness
1 of 32
1
2
3
4
5
6
7
8
9
Most read
10
11
12
13
14
15
16
17
18
19
20
21
22
23
Most read
24
25
26
27
28
29
30
31
32
©  2014  ServiceNow  All  Rights  Reserved   1   The  Service-­‐Oriented   Enterprise   Georg  Maureder   The  New  Age  of  Service  is  Now   Solu;on  Architect  EMEA  
©  2014  ServiceNow  All  Rights  Reserved   2   2,200+   Enterprise  Customers   2,100+   Employees     Major  Sites   San  Diego,  Silicon  Valley,  SeaGle,  Amsterdam,   London,  Sydney     ServiceNow  –  The  Enterprise  IT  Cloud  Company   *Expected  2014  Revenues   $13M   $28M   $64M   $128M   $244M   FY12  FY11  FY10  FY09  FY08   $424M   FY13   *$652M  to   $657M   FY14   $139M   Strong  Revenue  &  Growth   PlaTorm  Designed  to  Manage  Service   Rela;onships  in  the  Enterprise   Highly  Secure  and  Available  Enterprise  Cloud   SaaS  Business  Model   Enterprise  IT  Cloud  NYSE:  NOW   $478M   Trailing  12-­‐Month  Revenue  
©  2014  ServiceNow  All  Rights  Reserved   3   Service  InnovaOons:  Retail  
©  2014  ServiceNow  All  Rights  Reserved   4   Service  InnovaOons:  Personal  Banking  
©  2014  ServiceNow  All  Rights  Reserved   5   Service  InnovaOons:  EducaOon  
©  2014  ServiceNow  All  Rights  Reserved   6   Service  InnovaOons:  Restaurant  
©  2014  ServiceNow  All  Rights  Reserved   7   Back  to  IT…  
©  2014  ServiceNow  All  Rights  Reserved   8   The  Future  of  Enterprise  IT   IT  Cloud   Line-­‐of-­‐Business   Infrastructure   Applica;ons   ?  
©  2014  ServiceNow  All  Rights  Reserved   9   The  Service  Model  Defined   REQUESTER   PROVIDER   Five  pillars  of  enterprise  service  management   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy  
©  2014  ServiceNow  All  Rights  Reserved   10   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Taxonomy:  Defining  and  Classifying  Services   REQUESTER   PROVIDER  
©  2014  ServiceNow  All  Rights  Reserved   11   Service  Taxonomy:  Service  DescripOon  
©  2014  ServiceNow  All  Rights  Reserved   12   Service  Taxonomy:  Service  DescripOon  
©  2014  ServiceNow  All  Rights  Reserved   13   Service  Taxonomy:  Service  DescripOon  
©  2014  ServiceNow  All  Rights  Reserved   14   Service  Taxonomy:  Service  Designer   •  Create  new  services  from   anywhere   •  Audited  creaOon  process   •  Decentralized  content   administraOon  
©  2014  ServiceNow  All  Rights  Reserved   15   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Experience:  Where  Taxonomy  Meets  Systems   REQUESTER   PROVIDER  
©  2014  ServiceNow  All  Rights  Reserved   16  
©  2014  ServiceNow  All  Rights  Reserved   17  
©  2014  ServiceNow  All  Rights  Reserved   18  
©  2014  ServiceNow  All  Rights  Reserved   19  
©  2014  ServiceNow  All  Rights  Reserved   20  
©  2014  ServiceNow  All  Rights  Reserved   21   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Delivery:  From  Workflow  to  OrchestraOon   REQUESTER   PROVIDER  
©  2014  ServiceNow  All  Rights  Reserved   22   Service  Delivery:  Demand  Management  
©  2014  ServiceNow  All  Rights  Reserved   23   Service  Delivery:  Project  Timeline  
©  2014  ServiceNow  All  Rights  Reserved   24   Service  Delivery:  Project  Timeline  
©  2014  ServiceNow  All  Rights  Reserved   25   Service  Delivery:  Task  Boards  
©  2014  ServiceNow  All  Rights  Reserved   26   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Assurance:  The  Fusion  of  Service  and  Systems  Management   REQUESTER   PROVIDER  
©  2014  ServiceNow  All  Rights  Reserved   27   Service  Assurance:  Event  Management  
©  2014  ServiceNow  All  Rights  Reserved   28   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  AnalyOcs:  From  Data  to  InformaOon   REQUESTER   PROVIDER  
©  2014  ServiceNow  All  Rights  Reserved   29   Service  AnalyOcs:  Performance  AnalyOcs  
©  2014  ServiceNow  All  Rights  Reserved   30   REQUESTER   PROVIDER   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Enterprise
©  2014  ServiceNow  All  Rights  Reserved   31   Resumé   The  Service-­‐Oriented  Enterprise   How  ServiceNow  can  support  customers  with  defining  a  service   model,  provide  an  end  to  end  service  experience  and  assure   service  delivery  and  analyBcs.  
©  2014  ServiceNow  All  Rights  Reserved   32   Enterprise

More Related Content

PPTX
DevSecOps : an Introduction
Prashanth B. P.
 
PDF
Red hat ansible automation technical deck
Juraj Hantak
 
PDF
Combining logs, metrics, and traces for unified observability
Elasticsearch
 
PPTX
Platform engineering 101
Sander Knape
 
PPTX
Cloud Adoption Framework Phase one-moving to the cloud
Anthony Clendenen
 
PDF
Paul Angus – Backup & Recovery in CloudStack
ShapeBlue
 
PDF
Exploring the power of OpenTelemetry on Kubernetes
Red Hat Developers
 
PPTX
Azure Migration Program Pitch Deck
Nicholas Vossburg
 
DevSecOps : an Introduction
Prashanth B. P.
 
Red hat ansible automation technical deck
Juraj Hantak
 
Combining logs, metrics, and traces for unified observability
Elasticsearch
 
Platform engineering 101
Sander Knape
 
Cloud Adoption Framework Phase one-moving to the cloud
Anthony Clendenen
 
Paul Angus – Backup & Recovery in CloudStack
ShapeBlue
 
Exploring the power of OpenTelemetry on Kubernetes
Red Hat Developers
 
Azure Migration Program Pitch Deck
Nicholas Vossburg
 

What's hot (20)

PPTX
Extending your Information Architecture to Microsoft Teams
Christian Buckley
 
PDF
Patterns of Enterprise Application Architecture (by example)
Paulo Gandra de Sousa
 
PPTX
CI/CD Best Practices for Your DevOps Journey
DevOps.com
 
PDF
VMware Tanzu Introduction
VMware Tanzu
 
PPTX
Splunk Overview
Splunk
 
PPTX
5 Highest-Impact CASB Use Cases
Netskope
 
PDF
Observability & Datadog
JamesAnderson599331
 
PDF
Monitoring and observability
Theo Schlossnagle
 
PPTX
CAF presentation 09 16-2020
Michael Nichols
 
PPT
Content migration to AEM
TO THE NEW | Technology
 
PDF
Succeeding with Secure Access Service Edge (SASE)
Cloudflare
 
PDF
Learn Terraform on Azure
Jorn Jambers
 
PDF
Terraform: An Overview & Introduction
Lee Trout
 
PDF
Istio as an Enabler for Migrating Monolithic Applications to Microservices v1.3
Ahmed Misbah
 
PPTX
What is Platform Observability? An Overview
Kumar Kolaganti
 
PDF
Helm - Application deployment management for Kubernetes
Alexei Ledenev
 
PDF
Anatomy of a Continuous Integration and Delivery (CICD) Pipeline
Robert McDermott
 
PDF
Room 1 - 4 - Phạm Tường Chiến & Trần Văn Thắng - Deliver managed Kubernetes C...
Vietnam Open Infrastructure User Group
 
PPTX
DevOps to DevSecOps Journey..
Siddharth Joshi
 
PPTX
Microsoft Cloud Adoption Framework for Azure: Governance Conversation
Nicholas Vossburg
 
Extending your Information Architecture to Microsoft Teams
Christian Buckley
 
Patterns of Enterprise Application Architecture (by example)
Paulo Gandra de Sousa
 
CI/CD Best Practices for Your DevOps Journey
DevOps.com
 
VMware Tanzu Introduction
VMware Tanzu
 
Splunk Overview
Splunk
 
5 Highest-Impact CASB Use Cases
Netskope
 
Observability & Datadog
JamesAnderson599331
 
Monitoring and observability
Theo Schlossnagle
 
CAF presentation 09 16-2020
Michael Nichols
 
Content migration to AEM
TO THE NEW | Technology
 
Succeeding with Secure Access Service Edge (SASE)
Cloudflare
 
Learn Terraform on Azure
Jorn Jambers
 
Terraform: An Overview & Introduction
Lee Trout
 
Istio as an Enabler for Migrating Monolithic Applications to Microservices v1.3
Ahmed Misbah
 
What is Platform Observability? An Overview
Kumar Kolaganti
 
Helm - Application deployment management for Kubernetes
Alexei Ledenev
 
Anatomy of a Continuous Integration and Delivery (CICD) Pipeline
Robert McDermott
 
Room 1 - 4 - Phạm Tường Chiến & Trần Văn Thắng - Deliver managed Kubernetes C...
Vietnam Open Infrastructure User Group
 
DevOps to DevSecOps Journey..
Siddharth Joshi
 
Microsoft Cloud Adoption Framework for Azure: Governance Conversation
Nicholas Vossburg
 
Ad

Viewers also liked (20)

PPTX
ServiceNow Overview
Jeremy Smith
 
PPTX
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
Evergreen Systems
 
PDF
Build a city on Automation - ESM at CERN
Aspediens
 
PPTX
Configuration Management in the Cloud - Cloud Phoenix Meetup Feb 2014
Miguel Zuniga
 
PPTX
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
Evergreen Systems
 
PPTX
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Evergreen Systems
 
PPTX
Financial Management with ServiceNow at Franke
Aspediens
 
PDF
HP's vision for an integrated IT Service Portfolio Management
HP Enterprise Italia
 
PDF
System Center + Cireson vs. ServiceNow
Cireson
 
PDF
Integrating PPM with Service Portfolio Management: The GEIT Perspective
George Papoulias
 
PDF
Agile portfolio planning
Johanna Rothman
 
PPTX
IT Service Catalog: Customer, Provider and Manager Views of a Service Catalog
Evergreen Systems
 
PPT
A Service Portfolio Model for Value Creation in Networked Enterprise Systems
ServiceWave 2010
 
PPTX
What is a Service Taxonomy and Why Do I Need One?
Evergreen Systems
 
PDF
HGConcept-ITOM-Service Centric Operations
HGConcept Inc.
 
PPTX
IT Service Catalogs: 5 Keys to Good Service Design
Evergreen Systems
 
PDF
Openstack - Enterprise cloud management platform
Nagaraj Shenoy
 
KEY
Using Chef for Automated Infrastructure in the Cloud
Jesse Robbins
 
PDF
ITIL Security Services Offering -- An Approach
David Sweigert
 
PPTX
IT Service Catalog Taxonomy Essentials
Evergreen Systems
 
ServiceNow Overview
Jeremy Smith
 
IT Service Catalog: Build a Service Taxonomy in 4 Easy Steps
Evergreen Systems
 
Build a city on Automation - ESM at CERN
Aspediens
 
Configuration Management in the Cloud - Cloud Phoenix Meetup Feb 2014
Miguel Zuniga
 
IT Service Taxonomy Essentials: Separate IT and Business Services Catalogs?
Evergreen Systems
 
Service Catalog, Service Portfolio, Service Taxonomy - Big 3 of Customer Cent...
Evergreen Systems
 
Financial Management with ServiceNow at Franke
Aspediens
 
HP's vision for an integrated IT Service Portfolio Management
HP Enterprise Italia
 
System Center + Cireson vs. ServiceNow
Cireson
 
Integrating PPM with Service Portfolio Management: The GEIT Perspective
George Papoulias
 
Agile portfolio planning
Johanna Rothman
 
IT Service Catalog: Customer, Provider and Manager Views of a Service Catalog
Evergreen Systems
 
A Service Portfolio Model for Value Creation in Networked Enterprise Systems
ServiceWave 2010
 
What is a Service Taxonomy and Why Do I Need One?
Evergreen Systems
 
HGConcept-ITOM-Service Centric Operations
HGConcept Inc.
 
IT Service Catalogs: 5 Keys to Good Service Design
Evergreen Systems
 
Openstack - Enterprise cloud management platform
Nagaraj Shenoy
 
Using Chef for Automated Infrastructure in the Cloud
Jesse Robbins
 
ITIL Security Services Offering -- An Approach
David Sweigert
 
IT Service Catalog Taxonomy Essentials
Evergreen Systems
 
Ad

Similar to The Service-Oriented Enterprise with ServiceNow (20)

PPTX
Defining the service-oriented enterprise - June 2014 - Dan Turchin
PeopleReign, Inc.
 
PDF
Principes van Service Oriented Architecture
Avanade Nederland
 
PDF
ICTO14 - Karel van der Poel, Producteigenaar BI & Analytics ServiceNow
ICT Ondernemerschap
 
PDF
Oracle Service Cloud - Fixed Scope Implementation Presentation
Delivery Centric
 
PPTX
Elevate Your Reports Dashboards to New Heights
Adaptive Insights
 
PDF
How Kelway Evolved Its Managed Services Practice with CA Unified Infrastructu...
CA Technologies
 
PPT
Quadrature PowerPoint® Studio Services
WinMax Systems
 
PDF
Continuous Delivery - The ING Story: Improving time to market with DevOps and...
CA Technologies
 
PPTX
Attribution Playbook Webinar 3
Adometry by Google
 
PDF
Ensuring Effective Service Management in the Application Economy
CA Technologies
 
PPTX
DevOps and Cloud Tips and Techniques to Revolutionize Your SDLC
CA Technologies
 
PPTX
How to Launch a Web Security Service in an Hour
Cyren, Inc
 
PDF
Case Study: The Business-Focused CIO—Leveraging IT Services for Strategic Adv...
CA Technologies
 
PDF
Website Support Retainer Service Proposal PowerPoint Presentation Slides
SlideTeam
 
PDF
Enable and Secure Business Growth in the New Application Economy
CA Technologies
 
PPTX
CMDB - Use Cases
Puru Amradkar
 
PDF
Aavenir webinar - making legal contracts work for everyone - 28 april 2020
Aavenir
 
PDF
Mobile Disruption & the Power of Multimedia Feedback - Confirmit
Merlien Institute
 
PPTX
Concurrency presents Dynamics CRM 2013
Jake Borzym
 
PDF
Case Study: Worry Free Application Deployments...Really!
CA Technologies
 
Defining the service-oriented enterprise - June 2014 - Dan Turchin
PeopleReign, Inc.
 
Principes van Service Oriented Architecture
Avanade Nederland
 
ICTO14 - Karel van der Poel, Producteigenaar BI & Analytics ServiceNow
ICT Ondernemerschap
 
Oracle Service Cloud - Fixed Scope Implementation Presentation
Delivery Centric
 
Elevate Your Reports Dashboards to New Heights
Adaptive Insights
 
How Kelway Evolved Its Managed Services Practice with CA Unified Infrastructu...
CA Technologies
 
Quadrature PowerPoint® Studio Services
WinMax Systems
 
Continuous Delivery - The ING Story: Improving time to market with DevOps and...
CA Technologies
 
Attribution Playbook Webinar 3
Adometry by Google
 
Ensuring Effective Service Management in the Application Economy
CA Technologies
 
DevOps and Cloud Tips and Techniques to Revolutionize Your SDLC
CA Technologies
 
How to Launch a Web Security Service in an Hour
Cyren, Inc
 
Case Study: The Business-Focused CIO—Leveraging IT Services for Strategic Adv...
CA Technologies
 
Website Support Retainer Service Proposal PowerPoint Presentation Slides
SlideTeam
 
Enable and Secure Business Growth in the New Application Economy
CA Technologies
 
CMDB - Use Cases
Puru Amradkar
 
Aavenir webinar - making legal contracts work for everyone - 28 april 2020
Aavenir
 
Mobile Disruption & the Power of Multimedia Feedback - Confirmit
Merlien Institute
 
Concurrency presents Dynamics CRM 2013
Jake Borzym
 
Case Study: Worry Free Application Deployments...Really!
CA Technologies
 

Recently uploaded (20)

PDF
KodekX | Application Modernization Development
KodekX
 
PDF
Agricultural_Statistics_at_a_Glance_2022_0.pdf
SandeepSingh286037
 
DOCX
The AUB Centre for AI in Media Proposal.docx
GAONE9
 
PDF
Building Integrated photovoltaic BIPV_UPV.pdf
SandeepSingh286037
 
PDF
NewMind AI Weekly Chronicles - August'25 Week I
NewMind AI
 
PPTX
Big Data Technologies - Introduction.pptx
kuthubussaman1
 
PDF
Empathic Computing: Creating Shared Understanding
Mark Billinghurst
 
PDF
How UI/UX Design Impacts User Retention in Mobile Apps.pdf
SynapseIndia
 
PPTX
Detection-First SIEM: Rule Types, Dashboards, and Threat-Informed Strategy
ReZa AdineH
 
PDF
Bridging biosciences and deep learning for revolutionary discoveries: a compr...
IAESIJAI
 
PPTX
Effective Security Operations Center (SOC) A Modern, Strategic, and Threat-In...
ReZa AdineH
 
PDF
CIFDAQ's Market Insight: SEC Turns Pro Crypto
CIFDAQ
 
PPTX
KOM of Painting work and Equipment Insulation REV00 update 25-dec.pptx
muhammadmuneebnaeem7
 
PDF
The Rise and Fall of 3GPP – Time for a Sabbatical?
3G4G
 
PDF
Reach Out and Touch Someone: Haptics and Empathic Computing
Mark Billinghurst
 
PDF
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
SOFTTECHHUB
 
PDF
Approach and Philosophy of On baking technology
30anthuong17
 
PPTX
PA Analog/Digital System: The Backbone of Modern Surveillance and Communication
AVTRON Technologies LLC
 
PPTX
MYSQL Presentation for SQL database connectivity
Swati270511
 
PDF
Encapsulation theory and applications.pdf
gurumoop
 
KodekX | Application Modernization Development
KodekX
 
Agricultural_Statistics_at_a_Glance_2022_0.pdf
SandeepSingh286037
 
The AUB Centre for AI in Media Proposal.docx
GAONE9
 
Building Integrated photovoltaic BIPV_UPV.pdf
SandeepSingh286037
 
NewMind AI Weekly Chronicles - August'25 Week I
NewMind AI
 
Big Data Technologies - Introduction.pptx
kuthubussaman1
 
Empathic Computing: Creating Shared Understanding
Mark Billinghurst
 
How UI/UX Design Impacts User Retention in Mobile Apps.pdf
SynapseIndia
 
Detection-First SIEM: Rule Types, Dashboards, and Threat-Informed Strategy
ReZa AdineH
 
Bridging biosciences and deep learning for revolutionary discoveries: a compr...
IAESIJAI
 
Effective Security Operations Center (SOC) A Modern, Strategic, and Threat-In...
ReZa AdineH
 
CIFDAQ's Market Insight: SEC Turns Pro Crypto
CIFDAQ
 
KOM of Painting work and Equipment Insulation REV00 update 25-dec.pptx
muhammadmuneebnaeem7
 
The Rise and Fall of 3GPP – Time for a Sabbatical?
3G4G
 
Reach Out and Touch Someone: Haptics and Empathic Computing
Mark Billinghurst
 
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
SOFTTECHHUB
 
Approach and Philosophy of On baking technology
30anthuong17
 
PA Analog/Digital System: The Backbone of Modern Surveillance and Communication
AVTRON Technologies LLC
 
MYSQL Presentation for SQL database connectivity
Swati270511
 
Encapsulation theory and applications.pdf
gurumoop
 

The Service-Oriented Enterprise with ServiceNow

  • 1. ©  2014  ServiceNow  All  Rights  Reserved   1   The  Service-­‐Oriented   Enterprise   Georg  Maureder   The  New  Age  of  Service  is  Now   Solu;on  Architect  EMEA  
  • 2. ©  2014  ServiceNow  All  Rights  Reserved   2   2,200+   Enterprise  Customers   2,100+   Employees     Major  Sites   San  Diego,  Silicon  Valley,  SeaGle,  Amsterdam,   London,  Sydney     ServiceNow  –  The  Enterprise  IT  Cloud  Company   *Expected  2014  Revenues   $13M   $28M   $64M   $128M   $244M   FY12  FY11  FY10  FY09  FY08   $424M   FY13   *$652M  to   $657M   FY14   $139M   Strong  Revenue  &  Growth   PlaTorm  Designed  to  Manage  Service   Rela;onships  in  the  Enterprise   Highly  Secure  and  Available  Enterprise  Cloud   SaaS  Business  Model   Enterprise  IT  Cloud  NYSE:  NOW   $478M   Trailing  12-­‐Month  Revenue  
  • 3. ©  2014  ServiceNow  All  Rights  Reserved   3   Service  InnovaOons:  Retail  
  • 4. ©  2014  ServiceNow  All  Rights  Reserved   4   Service  InnovaOons:  Personal  Banking  
  • 5. ©  2014  ServiceNow  All  Rights  Reserved   5   Service  InnovaOons:  EducaOon  
  • 6. ©  2014  ServiceNow  All  Rights  Reserved   6   Service  InnovaOons:  Restaurant  
  • 7. ©  2014  ServiceNow  All  Rights  Reserved   7   Back  to  IT…  
  • 8. ©  2014  ServiceNow  All  Rights  Reserved   8   The  Future  of  Enterprise  IT   IT  Cloud   Line-­‐of-­‐Business   Infrastructure   Applica;ons   ?  
  • 9. ©  2014  ServiceNow  All  Rights  Reserved   9   The  Service  Model  Defined   REQUESTER   PROVIDER   Five  pillars  of  enterprise  service  management   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy  
  • 10. ©  2014  ServiceNow  All  Rights  Reserved   10   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Taxonomy:  Defining  and  Classifying  Services   REQUESTER   PROVIDER  
  • 11. ©  2014  ServiceNow  All  Rights  Reserved   11   Service  Taxonomy:  Service  DescripOon  
  • 12. ©  2014  ServiceNow  All  Rights  Reserved   12   Service  Taxonomy:  Service  DescripOon  
  • 13. ©  2014  ServiceNow  All  Rights  Reserved   13   Service  Taxonomy:  Service  DescripOon  
  • 14. ©  2014  ServiceNow  All  Rights  Reserved   14   Service  Taxonomy:  Service  Designer   •  Create  new  services  from   anywhere   •  Audited  creaOon  process   •  Decentralized  content   administraOon  
  • 15. ©  2014  ServiceNow  All  Rights  Reserved   15   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Experience:  Where  Taxonomy  Meets  Systems   REQUESTER   PROVIDER  
  • 16. ©  2014  ServiceNow  All  Rights  Reserved   16  
  • 17. ©  2014  ServiceNow  All  Rights  Reserved   17  
  • 18. ©  2014  ServiceNow  All  Rights  Reserved   18  
  • 19. ©  2014  ServiceNow  All  Rights  Reserved   19  
  • 20. ©  2014  ServiceNow  All  Rights  Reserved   20  
  • 21. ©  2014  ServiceNow  All  Rights  Reserved   21   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Delivery:  From  Workflow  to  OrchestraOon   REQUESTER   PROVIDER  
  • 22. ©  2014  ServiceNow  All  Rights  Reserved   22   Service  Delivery:  Demand  Management  
  • 23. ©  2014  ServiceNow  All  Rights  Reserved   23   Service  Delivery:  Project  Timeline  
  • 24. ©  2014  ServiceNow  All  Rights  Reserved   24   Service  Delivery:  Project  Timeline  
  • 25. ©  2014  ServiceNow  All  Rights  Reserved   25   Service  Delivery:  Task  Boards  
  • 26. ©  2014  ServiceNow  All  Rights  Reserved   26   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  Assurance:  The  Fusion  of  Service  and  Systems  Management   REQUESTER   PROVIDER  
  • 27. ©  2014  ServiceNow  All  Rights  Reserved   27   Service  Assurance:  Event  Management  
  • 28. ©  2014  ServiceNow  All  Rights  Reserved   28   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Service  AnalyOcs:  From  Data  to  InformaOon   REQUESTER   PROVIDER  
  • 29. ©  2014  ServiceNow  All  Rights  Reserved   29   Service  AnalyOcs:  Performance  AnalyOcs  
  • 30. ©  2014  ServiceNow  All  Rights  Reserved   30   REQUESTER   PROVIDER   Service   Experience   Service   AnalyOcs   Service   Delivery   Service   Assurance   Service   Taxonomy   Enterprise
  • 31. ©  2014  ServiceNow  All  Rights  Reserved   31   Resumé   The  Service-­‐Oriented  Enterprise   How  ServiceNow  can  support  customers  with  defining  a  service   model,  provide  an  end  to  end  service  experience  and  assure   service  delivery  and  analyBcs.  
  • 32. ©  2014  ServiceNow  All  Rights  Reserved   32   Enterprise