HP's vision for an integrated IT Service Portfolio Management
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The document outlines HP's approach to IT Service and Portfolio Management (SPM), emphasizing the need for simplified management of IT services through self-service, cloud benefits, and agile project management support. Additionally, it discusses common business requests and investment catalysts, including the end of life for IT tooling and cost reduction needs. The importance of service integration and supplier management is highlighted, along with a case study on optimizing logistics support in a UK ministry.
HP's vision for an integrated IT Service Portfolio Management
- 1. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Changethegame:ITSPM forthe AgileEnterprise Kevin Leslie Service and Portfolio Management Director, HP Software, EMEA.
- 2. 2 SPM: Simplify the Management of IT Services Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Strategy, Planning & Governance Application Lifecycle Management IT Service Management Business Service Management
- 3. 3 Customer Ecosystem Lines of Business External Suppliers SocialCommunities IT IT Hosted Services Cloud Services Outsourced Services Communication Services Human Resources Multi-Supplier Integration Hybrid Delivery – On-Premise & Cloud Central IT IT Operations CIO Office PMO /Agile Helpdesk
- 4. 4 The Five most common business requests this drives: 1. Self Service/Collaboration/mobility – enhanced end-user experience 2. Managing Suppliers and the Application Portfolio 3. Software Asset Management – compliance and reducing cost. 4. Reap the benefits of the Cloud. 5. Support of Agile Project Management – with PMO governance
- 5. 5 BUT what are the Four catalysts for investment?: 1. End of life of the IT tooling. 2. Efficient IT – an audit of processes. Benchmark of agility and cost. 3. Change in the IT supplier. 4. Need to reduce cost.
- 6. Enhanced end-user experience Self-Service Service Cataog Collaboration Mobility
- 7. 7 Tablet Support Service Manager Self-Service Project & Portfolio Management Tablet Support for SRC and PPM
- 8. 8 Smartphones Mini Apps Project & Portfolio Management Apps Service Manager Apps Use Case Focused Smartphone Apps
- 9. 9 Social Self-Service Simple Search, Social, Contextual Feeds (Knowledge, News, Incidents, …)
- 10. ManagingSuppliers and the Application Portfolio
- 11. 11 Service Provider Governance Supplier Relationship Management | Provider On-boarding | Supplier Management Service Design Availability | Capacity Service Continuity | Access Management Service Operations Operations Management | Event Management | Metrics Management Enabling an effective and mature service integration capability HP Service Integration and Management (SIAM) Retained strategic capabilities to interface with lines of business and to manage the service lifecycle Tactical capabilities for cohesive service delivery across service providers Operational capabilities for technical excellence in coordinating issues and activities across service providers Demand & Supply Chain Management Service Orchestration Operational Integration Demand Management Portfolio Management Strategy & Goal Alignment Business Service Management Financial Management Business Relationship Management Service Integrator Governance Service Architecture Service Transition Service Asset & Configuration Management Self Service Management & Global Support
- 12. 12 GOAS – Transform a UK Ministry end-to-end logistics support chain to drive a high performing schedule-driven logistics program – Increase overall efficiency while reducing costs SOLUTION – Streamline and rationalize >50 separate supplier contracts – Integrate approximately 250 applications from suppliers – HP IT Performance Suite to automate and govern SIAM processes – HP Software Professional Services for strategy & implementation RESULTS – Reduction of defects and improved customer satisfaction – Reduced complexity and optimization of service effort and costs – Cost-effective compliance with regulatory & industry requirements – Increased transparency for unambiguous issue escalation SIAM case study Logistics contract
- 13. SoftwareAsset Management – compliance and reducing cost
- 14. SAM self service for End User @ SAP Julien Kuijper – SAP IT Manager Asset and License Management April 2013
- 15. 15 SAM Maturity levels for Asset Type “Client SW” Seemingl y randomly Reactive Proactive Managed Optimized • Incoherent data • Incomplete processes & supporting tools • Synchronized SW asset inventory • Manual aligning of SW assets / entitlements • Target compliance • Managed inventory • Processes, • SW Asset / supporting tools are operational • Automated SAM (cost, lifecycle, usage ..) • SW Asset are linked to contracts • SW Assets are measured, and reported • Full cost control • Automated & continuous optimization of usage for all asset types Supporting Tools Team Procedures Process Level 1 Level 2 Level 3 Level 4 Level 5SAM Maturity levels (Works for any Asset Types)
- 16. 16 Recipe for compliance Self Service via SCI Software Compliance Campaigns Supporting Tools Team Procedures Process
- 17. 17 Figures and potential cost avoidance examples Installation with PO: Money spent “correctly” Installation w/o PO: To be spent (compliance) OR reduced by SCI PO w/o installation: Potential for cost avoidance by usage of SCI Potential savings: Saving if SCI is used to Reduce the installation w/o PO and Licenses un-installed are sent back True Up this Not this For SW title 1
- 18. 18 Universal Discovery for ORACLE Licensing ü An Oracle-verified solution for collecting and summarizing license information about Oracle Databases (version 8+) ü Co-developed by Oracle License Management Services (LMS) and HP Software. ü A unique solution that enables the rapid and non-intrusive collection of information required to maintain compliance. ü Accelerates license review engagements by having an Oracle license audit report at hand in advance of a formal audit.
- 19. Reap the benefits of the Cloud.
- 20. 20 ITSM as a Service Easy to evaluate (sandbox) Quick to deploy (30 days for LOB) Establishing the production system Simple administration and configuration – doesn’t need an advanced degree Ease to use & just works Allows users to do their jobs - the way they want to work Straightforward on going maintenance Simple upgrades More frequent upgrades and easy to stay current Cost benefits - especially in years 1-3 Reduced capital expenses and associated administration Scaleable Secure Data separation Disaster proof Total Solution Delivered Service Management Lifecycle solutions integrations Process consulting and industry best practices World-wide presence and delivery capabilities Meeting Customer Expectations
- 21. 21 HP Service Anywhere Codeless Configuration - Simple and powerful tailoring suite Form, table and task editor Process Designer Simplified processes with HP best practices Service Desk Incident Management Problem Management Change Management Configuration Management Social Collaboration Multiple sessions with multiple incidents and interactions Self-service portal Self Service Ticketing Simplified access administration Centralized user and role administration Authentication against customer LDAP Decreased on-boarding with user data from customer’s LDAP User data caching for improved performance Integrations Web services, email, and Connect-It Data and config upload and download Data upload of Locations, organizations, groups, user & CIs Utilities to move customizations between SaaS systems Automatic regular updates 3-4 automatically deployed updates per year Customer configurations untouched 99.9% availability guarantee Key features for the first release
- 22. 22 HP Service Anywhere Solves extended Business Needs Win-win between business & IT SaaS service desk integrates with central IT IT continues to control integration, data security and governance Line of Business, Satellite Organizations, Remote Sites Central IT HP Service Manager Remote Site LoB
- 23. Support of Agile Project Management – with PMOgovernance
- 25. 25 53% of organizations do Agile and Waterfall “Water-Scrum-fall is the reality of agile” Dave West – SD Times
- 26. 26 Problem Problem How to Managing a hybrid mode of both Agile and traditional lifecycle methods How to Support dozens of fast- paced projects without losing track of the big picture? How to effectively controls over the entire organization to reduce the risk and improve agility Agile frameworks are rapidly gaining popularity among software developers . The challenge—supporting dozens of fast-paced projects without losing track of the big picture—aligning IT with business objectives.
- 27. 27 Agile Project Management • Intuitive Web 2.0 friendly user Interface • Management of Backlogs, User Stories & Defects • SaaS solution immediately available • Analytic view of development • Integration with Eclipse and Visual Studio • Comprehensive traceability between releases, users stories, code and tests • Intuitive and immediate learning • Consolidation of agile projects in the unified project portfolio across synchronization with HP PPM HP Agile Manager completes traditional project management Features Benefits
- 28. 28 How? With HP PPM and Agile Manager • Capture all demand • Prioritize against value, strategy and available resources • Assign resources/tasks, efficiently execute the project • Combine all project elements into executive status dashboards • Assess/reprioritize/finalize project “Integration of HP PPM with Agile Manager means more value out of our investments” Source: CTO, Small Business Professional Services Company - TechValidate
- 29. 1. End of life of the IT tooling. 2. Efficient IT – an audit of processes. Benchmark of agility and cost. 3. Change in the IT supplier. 4. Need to reduce cost.
- 30. 30 Gartner: Over 80% of IT Service Desk organizations self-assess with an overall maturity of 2 or less (using Gartner’s 5 point scale) ITSM Customer Maturity
- 31. 31 0-Non-Existent 1-Ad Hoc 2-Repeatable 3-Defined 4-Measured 5-Optimized Incident Change Service Request Problem Event Release Configuration Financial Asset Service Continuity Knowledge Business Relationship Service Level Supplier Availability Capacity Strategy Service Portfolio Demand Forrester 2012 ITSM SurveyOpportunity
- 32. 32 Turning ideas into outcomes with HP Software © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Efficient self-service operations Powered by the HP IT Performance Suite • HP Service & Portfolio Management IT performance • Decrease in IT complexity • Massive efficiencies with 11,000 IT engineers and 250,000 users of the self-service portal • Service-centric culture aligned with the business
- 33. 33 MATURITY ASSESSMENT – (Gartner consultancy) — Russian Railways in before program — Median data on WW companies — Russian Railways after program Assessment used CobiT Online database, WW companies with revenue > 5B USD or employees number > 15,000 were selected. PO4 Define the IT Processes, Organisation and Relationships AI6 Manage Changes DS1 Define and Manage Service Levels DS8 Manage Service Desk and Incidents DS9 Manage the Configuration DS10 Manage Problems DS13 Manage Operations
- 34. 34 The Five most common business requests this drives: 1. Self Service/Collaboration/mobility – enhanced end-user experience 2. Managing Suppliers and the Application Portfolio 3. Software Asset Management – compliance and reducing cost. 4. Reap the benefits of the Cloud. 5. Support of Agile Project Management – with PMO governance
- 35. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Before the game changes on you.
- 36. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Changethegame… Before the game changes on you.