Niranjan Ramesh
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Niranjan Ramesh is seeking a position in process and operations management where he can utilize his 5.5 years of experience in areas like operations management, process management, client relationship management, and team management. He has a strong background in retail analytics, having trained over 21 batches of new hires and maintained training materials. He has received several awards for his performance, including the TCS Star Performer of the Month award five times in the last three years.
Niranjan Ramesh
- 1. Niranjan Ramesh Objective I am lookingforward to taking up a positionin Process & Operationsmanagement, where I can capitalize on my skills in the areas of business analytics, training, team development and customer service, gained from an experience of five years in the ITES, Retail and Analytics industries. Profile Summary Competent Professional with 5.5 years of experience in: □ Operations Management □ Process Management □ Client Relationship Management □ Team Management □ Attrition Management □ Retail Analytics Key Strengths □ Client management Facilitateandlead thecalls withclients on project feedbackand management on a weeklybasis Lead discussions on escalation management and SLA misses Business development – by pitching the team’s ability to work on thought leadership projects and articles □ Process compliance Ensuring the team follows the SLA and compliance process and maintains healthy metrics □ Resource management Talent acquisition from across Bangalore – campus interviews Training and mentoring resources across geographies Team management on a daily basis □ Training – Process and Behavioural training Trained over 21 batches of new hires on the process – retail analytics Trained batches on ‘Bridging College to Corporate’, ‘Success Mantra’ and ‘Leadership Skills’ Trained batches on etiquette and customer delight □ Certified SME in Retail Management and Analytics Built, maintained and updated training materialfor new hires on the process of retailanalytics SME certification from the client VP Lent expertise in subject to teams for building templates, short-cuts and thinking out-of-the- box Lead the Thought Leadership program on centre-store analysis for retail US
- 2. Responsibilities □ Achievement of SLAs on a monthly basis □ Team management on a daily basis □ Talent acquisition for the team, as and when required □ Keeping the team aligned to the management goals □ Documentation and implementation of Process Compliance □ Client management and negotiation □ Conflict resolution □ New initiatives and thought leadership □ Mentor and groom senior team members for higher roles Achievements □ Retail analytics and management training at Seshadripuram College □ Green metrics for eight months with client satisfaction score of over 95% Rewards and Awards □ Plus-one Award for taking the initiative to exceed client expectations □ TCS Star Performer of the Month – five awards over the last three years □ Emerald Award for Quarterly Performance Key Strengths □ Result oriented, easily adaptable and can meet challenges and deadlines □ Passion for customer-service □ Ability to motivate team-members □ Team work □ Quick grasp Educational Qualification □ MBA in IT & Finance □ Bachelor of Engineering in Computer Science Extra-curricular Activities □ Latin – American Dance □ Pranic Healer
- 3. □ Chess □ Badminton □ Pencil and charcoal sketching Technical Proficiency □ Package:MS–OFFICE(Excel, Word, PowerPoint) □ OperatingSystem:MS-DOS, WIN 8.1 □ SQL and DatabaseManagement Personal Details Name:Niranjan Ramesh Date of Birth: 20th June1985 Phoneno.9986918224 AlternatePhoneno.080-66790200 Email address:ramesh.niranjan@gmail.com