Nirvan Resume - 20160728
- 1. A l i a s : N G O P A U L @ J H M C . o r g ▪ 9 1 7 - 2 2 5 - 0 3 2 6 Add re s s : 7 8 Ma ri ne S tree t, Ma ss a pe qua NY 11 75 8 Nirvan Gopaul Data Center Manager - Jamaica, Flushing and Trump Hospitals (Medisys) Objective To obtain the position of Data Center Manager with your company where I can apply my education, 14 years of leadership experience in the Information Technology field and customer service skills to provide clients with a memorable experience. Accomplishments Elevated in ranks to senior computer operator Level 4 within 5 years. Received annual reviews from the Supervisor with outstanding scores. Appointed the Supervisor position at year 8. Appointed as the Data Center Supervisor and Manager position at year 10 for both Jamaica, Trump and Flushing Hospital Facilities. Received annual reviews from the Director with outstanding scores. As a Manager of the Data Center I oversaw all activities of the Data Center in a 24x7x365 Operations environment. I managed operations scheduled activities and is responsible for maintaining high performance and reliability for all Data Center Infrastructure components. I coordinated shift and staff schedules, ensuring adequate coverage for all Data Center shifts and oversees the shift turnover process to ensure the quality of the turnovers. I ensured shift supervision functions to train, manage, and develop computer operators. Additionally, I established and maintained operations policies, standards, and procedures to provide Data Center security and ensure integrity of the stored data. As the Manager, I was also responsible for the transfer of all records for HIPAA compliance and audit. I provided outstanding client service and contributed to the organization’s mission of utilizing information technology to improve patient care. My responsibilities for managing the Medisys Data Centers included, leading an Operations Staff, developing and monitoring Service Level Agreements, Capacity, Trending, and availability reporting to the various businesses. This also includes, but is not limited to batch and online systems monitoring, data center environmental oversight, physical security, problem and change documentation, report printing, electronic media handling (storage/destruction) and problem escalation. In addition, I would participate on the Change Control committee; take a proactive approach towards problem avoidance, interact directly with application and production control insuring all jobs are producing the planned and desired results. Approve and monitor the Data Center scheduled activities via Groupwise and coordinate activities with Technicians and Support personnel. Conduct daily checks of the mechanical and electrical infrastructure supporting the data centers. Ensure all mechanical and electrical systems are properly maintained, operating effectively and efficiently. Communicate Maintenance activities accordingly. Monitor all technology/systems/interfaces. Oversee the daily batch processing. Coordinate shift and staff schedules for 24x7x365 coverage. Develop Operational Standards
- 2. A l i a s : N G O P A U L @ J H M C . o r g ▪ 9 1 7 - 2 2 5 - 0 3 2 6 Add re s s : 7 8 Ma ri ne S tree t, Ma ss a pe qua NY 11 75 8 Maintain Operational policies and procedures Conduct midyear and annual performance reviews. Assist in the development and execution of Disaster Recovery plans and procedures. Manage off-site media storage facilities to ensure proper audit trails and backups are in place. Working experience in overseeing Data Center (UPS, ATS, Generators, PDU’s, HVAC, etc.) infrastructure. Experience in Data Center Infrastructure Management (DCIM) tool sets. Working knowledge of monitoring tools (i.e. Hi-Track, Checkpoint SmartView, Cloverleaf, Distech, Solarwinds, etc.) Technical expertise across various technology disciplines (Microsoft, Unix, Storage, Network, etc.) to resolve complex infrastructure integration issues and problems. I have experience working closely with customers, responding to data center support tickets and escalating client concerns. Other valuable experience would include successfully managing and motivating security and technical personnel in a data center setting. Other Qualifications: Strong communication skills, both verbal and written, in technical and non-technical topics Ability to communicate effectively with individuals at all levels of responsibility and authority. Strong organization skills and ability to work on multiple projects simultaneously; Strong troubleshooting skills, with the ability to handle multiple tasks and react quickly to problems and issues. Experience in various office tools i.e. MS Office, Visio, CAD, etc. Product life cycle experience; ability to handle mid to large operational projects and technology upgrades with little to no guidance, ability to quickly acquire new knowledge regarding technology. Professional Experience Data Coordinator (Mayor Dinkins) – Full Spectrum Inc, Brooklyn, NY ▪ June-August, 1999 Work one on one with the Manager and Supervisor to retrieve and recalculate Blueprints of new housing projects being built in residential neighborhoods. Required going out on site to new construction foundations and using specialized instruments to take survey readings of the land’s topography. Then working with that to recalculate the measurements on the Blueprints. Answering of phones and light office work which included filing, faxing and copying. Report to Manager at the end of each day to review the data collected and then that information would be sent over to Mayor Dinkins office for review. Programming, Software, Network and Hardware Skills Windows Batch script, FTP(ftp, ftps, sftp, ssh, ssh2/ssl, tls), Encryption/Decryption(aes, des, blowfish), UNIX(vi), SQL, Visual Basic, DHTML, HTML, C++, Microsoft Office2003-12, Open Office, Microsoft Windows95-10, Adobe Photoshop, Web Design, Crystal Reports2008, MS-DOS, JAVA, Internet Applications(explorer8), Server NT/2003/2008/2012r2, Routers, Sniffers, Analyzers, Hubs, Repeaters, Ethernet 10 baseT/2/5/6, CSU/DSU, Token Ring, PC, Alpha, Mac El Capitan, Linux(Ubuuntu, RedHat, Fedora). Education Network+ Certification – Atech Institute. A+ Certification – Atech Institute. Bachelor of Science in I.S.M – York College, Jamaica, NY ▪ 2004 80 credits at St.Johns University – Medical Technician, NY ▪1997-2004