NLP Skills

Presentation by : Rahul Jain
“NLP Skills”

What is NLP ?
(Neuro Linguistic Programming)

Dictionary Meaning – “Brain”
“Neuro” covers what goes in the brain and in
the nervous system
Neuro
We are going to deal with
“Human Mind”

Dictionary Meaning – “Linguistic”
“of language or the study of Language”
Linguistic
We are going to deal with
“the way we use words and how this affects our
perception & relationship with external world”

Dictionary Meaning
“Series of coded instructions”
Programming
In this session we will discuss about Skill of
“Programming your perceptions, feelings to
produce Positive & Beneficial state of mind”

History
Began in the early 1970s
By Mathematician –
Mr. Richard Bandler
and Linguist –
Mr. John Grinder
How it began ?
A simple but fascinating question:
"What is it that makes the difference between somebody who is
Merely competent at any given skill, and somebody who excels
at the same skill?

NLP
NLP (Neuro Linguistic Programming) -
Technique/Method –
• Of excellence & achievement
• Providing guiding Principles
• Sets Positive Attitude in mind
Tool –
• To develop emotional intelligence
• To enhance personal and professional development
• To facilitate changes
Skill – To deal with things “The way they are” & to improve upon.

NLP is……
The study of subjective experience
Science of Human Achievement
The study of Excellence
An attitude and a methodology that leaves behind a trail of techniques

Why NLP?
What can NLP do for me?
• Help you change your thoughts & behaviors
• Interrupt old unwanted programs in mind and install new
assumptions and emotions
• Eliminate Lifelong habits, fears and phobias
• Helps to recognize the clues that give you insight “How others
are feeling”
• Develops the way -To approach the situation

NLP Advantage
NLP Applications –
• Focus on “What works”
• Confidence Building
• Effective Communication
• Helps in retaining positive emotional state
• Problem Solving

Applications
Focus on “What works” -
“What one person can learn to do,
anyone else can learn to do”
“Find out What worked for other, then do it”

Applications
Confidence Building -
“Believe in yourself, if you don’t,
Than who else will”
“Do the things you fear”

Applications
Effective Communication -
“Communication is more than what you're saying.”
“Meaning of words is not in the “word” communicated,
its in our intention”

Applications
Retain Positive emotional state-
“No one can make you feel inferior,
Know your worth”
“Recall your past success often,
retain positive mental stage”

Applications
Problem Solving -
“Everyone has the resources,
which they need to cope with any problem”
“Focus on the solutions not on the problems”

Developing NLP
Four Level Competence Requirement
“You don’t know,
what you don’t know”
“You are very aware
what you don’t know”
“You are very aware of
what you do know”
“You can use your knowledge
without thinking about it”

How to use NLP Skills in HR
& for self

Setting Objectives –
• Start with outcome thinking
• Think of action I need to ensure this happen
• What will I see, hear and feel on achievement
• Visualize when & where you will achieve your objectives
• Think of resources through which you can make it happen

Boosting Confidence –
• Do believe you are good enough
• Practice imaging yourself doing a task well
• Ask yourself –
– Are there any occasion in the past when I was a confident decision maker?
– Have I examined the areas where I lack confidence?
• Maintain a Positive self image in the Present & Future situations
• Practice giving effective and constructive feedback, praise & complement
team.

Improving Performance –
• Hold yourself responsible more than anybody else expect you to be.
• Prioritize Management Skills – Self > People > Project
• Know your stage, what to learn & improve -
– Unconscious incompetence - You are unaware of a skill
– Conscious incompetence - You are trying to learn the skill
– Conscious competence - You have to concentrate on it.
– Unconscious competence - The skill become automatic
• Rehearsing situations Mentally
• Practice positive responses/outcomes till it comes to mind automatically.

Helping others Improve –
• What gets another person Motivated or turned off?
• Match Body Language & Style for support
• Determine & provide what resources other needs
• Create opportunities for interaction & cooperation
7%
38%
55%
Words Speech Body Language

Building & Improving Working Relationship–
• Develop Rapport to the appropriate level
• Understand Organization runs more on Relations than
technical merits
• Choose your situational approach keeping time & place in
mind (But be sincere)
• Focus on Effective Relationship (increasing people’s
effectiveness and maximizing potential) rather than BPR
(tighter control, cost cutting etc).
• Recognize the part you play in each relationship, Think as an
Observe in Relationship situation (Is focus on Task or People?).

Recognizing The clues and Matching Personal Flexibility -
• Recognize Language type & thinking pattern of People
– Visual Type - “Bright Ideas” , “See the whole picture”
– Auditory Type - “Sounds good”, “We need to talk on this”
– Kinesthetic Type - “It feels good”, “I am tired”
– Gustatory Type - “I can taste the successes” “Its bitter experience”
– Olfactory Type - “It smells like a winner to me” “Problem is stinking”
• Recognizing body language clues of others & match your style
• Watch as an observer “How other people respond to you and change your
approach”
• Think of possible approaches for People you deal, until you find best option.

Working with Personality Traits–
• Recognize consistent pattern of Behaviour of people & self
• Evaluate People on Peoples’ & self opinion
– Proactive People - “We just need to get this done before …”
– Reactive People - “Let’s wait until we know more”
– Big Picture - “You are not seeing overview”
– Fine Details - “The fine details are important”
– Procedure oriented - “This is the way it is done here”
– Option oriented - “Yes, but we need fresh approach”
– Self centered - “I want to make a decision here”
– Others oriented - “Will the customers buy this?”
– Time oriented - “I really want finish by this deadline”
– Away from - “We can’t make this mistake again”
– Similarity - “We had this problem before”
– Difference - “The pace of change is different”
• Ensure Job specification matches People’s Characteristics/ strengths

Managing Emotions –
• Be aware of own Emotional State and changes
• Be aware of Emotional state of others while dealing
• Calibrate your emotions as per situation or others’ emotions.
• Anchor your past positive emotional stage
• Make decisions only when you feel positive
• Protect your emotions “I won’t let anybody hurt my emotions”

Influencing through Language -
• Ask question to give direction to conversation
• Read people’s response as you talk
• Choose your words & the way you speak
• Before you send E-mail “Read them as Recipient”
• In any communication situation listen closely & change voice
tone and pitch.
• Repeat the Key words in your communication.
Continued…

Using Vague Language – (Milton Model)
Language Pattern Desired Effects
“You might have noticed” Its ok if you noticed or not
“We’re under more competitive pressure…” Who feels, what pressure or how.
“You may or may not agree…” Listeners are free to make ANY opinion
Formulating Clarifying Questions (Meta Model)
Statement Key word Type Effect on others
“You must always write
reports better in future” RULE
What will be the
consequences if I don’t
improve?
reports better in future” GENERALIZATION
Do you really mean you
always want me to write
reports better?
reports better in future” COMPARISION
In what way do you mean
better exactly?
Influencing thru’
Language continued…

Coaching Self –
• Start & Improve SELF TALK
• Notice Effects of Positive & Negative Self Talks
• Questions to ask yourself –
– What do I need to do differently?
– What positive assumptions am I making from my self talk?
• Prepare yourself for the Best (but remain ready for “If not”
situation)
• Make sure you give yourself frequent encouragement.

Coaching (others) for results–
• Reflect thru’ your action “What you expect in results?”
• Remain supportive (ALWAYS) for achievement of results.
• Questions to ask yourself (when you coach others) –
– What is the most important issue for us to focus?
– What do we want to achieve & how it is possible?
– Where my people need to improve?
• Use Coaching time as opportunity to improve relationship with your staff.
• Review actions (How we did it?) and results after each coaching.

Visualizing for Effectiveness –
• Practice Visualizing (Mental Rehearsal) in a number of ways
• Choose Languages for Mental Rehearsal
(Auditory/Visual/Kinesthetic/Gustatory/Olfactory)
• Change Visual Images to improve effectiveness
• Work on Visual Elements (Ask yourself)
– Size - How BIG/small Task/Occasion/Situation/Problem is?
– Viewpoint - Do I see myself in the picture?
– Colors - Can I Visualize Task/Occasion/Situation/Problem in Vivid Colors?
– Motion - Is image Motionless V/s Moving?
– Distance - How far I see myself from actual image?
– Perspective- Am I motivating myself to see Full 3-D Images?
Continued…

• Rehearsing Realistically V/s Daydreaming
• Create/Choose the place to rehearse
• Know when to rehearse
• Questions to ask yourself –
– Is this rehearsal crucial for my overall performance NOW?
– Would it benefit me to rehearse this?
– Can my unconscious mind starts rehearsing this?
– Has my mind learnt to rehears automatically?
Visualizing for Effectiveness
continued…

Finding the Best Approach –
• Be aware of Positive V/s Negative V/s Neutral Approaches
• Dealing with Confusions (Reframe situation)
– “Its good that you have noticed you get confused, because now we can clarify the
procedures”
– “You may be confused now, but it will become clear when you have learnt the new
skills”
• Anticipate People’s response (What can be objectionable for them?)
• Example – Demanding some extra work from your team
“Some extra work has come in and fortunately we have opportunity to reorganize”

Learning to break Bad Habits–
• The chain of habits are too weak to be felt until they are too
strong to be broken
• Being aware of bad habits is the first step towards changing them.
• Examine Your Good V/s Bad Habits
Habits worth Losing Habits worth Having
Experiencing stress and anxiety Empowering one
Wasting time and de-motivating Moving towards goal
Self criticizing Producing good returns
Making submissive Enhancing Confidence
Continued…

Changing Habits – “The NLP Way”
Identify and focus on a bad habit – Visualize It
Imagine your ideal self in future having broken the habit.
Visualize the new, Ideal Habit
Replace the first image with the second, then look away.
Repeat 5 times
Learning to break Bad Habit
Continued…
Recall the first image and check that it now starts change
automatically.

Optimizing Time & Evaluating Priority–
• Work out “To do List”
• Follow 80/20 Principle
• Let people know what is Urgent & Important for you
• Ask yourself –
– What is Urgent & Important for me?
– What is my customers’ priority?
– Clarify like “If we can deliver ‘X’ at ‘Y’ price by next week?”
• Break your tasks in smaller tasks – Achieve them & feel
motivated & satisfied
Urgent &
Important
Urgent &
Un-Important
Not-Urgent
but Important
Not-Urgent &
Not-Important

Promoting Winning Idea & Getting The Best Deal –
• Accept that it will take a lot of ideas to get to a winning idea
• Separate meeting for Creative ideas from critical issues
• Recognize negotiating style
– Compromise - “We need a fair deal”
– Coercion - “Can we negotiate that?”
– Emotion - “That would cause difficulties for me”
– Rational - “Do you see that if we can agree now?”
– Bargaining - “If you can deliver next week, we agree”
• Before deal imagine other party’s sticking points
• Mental Rehearsal of Anticipated difficult part of negotiation.

Problem Solving –
• Remember, Its cost efficient to prevent problem
• Clarify Self doubts & hidden concerns
• Ask Questions -
– Does the problem exists in actual or imaginary?
– How can I think about this problem in a different way?
– When is the best time to think about this problem?
– Can exploring viewpoints help resolving problem?
– What is the level of problem (Values/Identity/Capability/Expectations/Env.)?
– What solution is obvious from an outsider point of view?
• Clarify doubts in others as well

Shaping Meetings –
• Ask yourself what you want to achieve out of this meeting?
• Specify Objectives and timelines to participants
• Practice putting yourself in other people’s position
• Confirm the outcomes
• Summarize important decisions, agreed actions and review

Continue to
IMPROVE

Life Planning –
• Realize the power of “Unconscious mind”
• Make out a life plan
Areas Time line (1 Month) Time line (1 Year)
Career Pay Rise Promotion
Family Short Break New House
Health Take up morning walk New Diet
Interests Read Book New Hobby
Self Start Diary Do correspondence course
Finance Monthly saving Investment
Others Visit Old age home Fund Raise

Personal Development –
• Keep a Journal –
– Thursday – 24th November – Successfully negotiated with flexi-time detail
with Manager
– Learning – Nearly forgot appointment, will set reminder in computer.
– Friday – 25th November – Started reading “NLP Skills” Book
– Learning –Basics of NLP Skills
• Develop your Personal & Professional support systems
• Reflect your Learning & Development
• Make a habit of Learning from other people
• Choose A Personal – Professional Development Options

Modeling High Flyers –
• Identify Role Model or Top Performers to improve self
• Identify key skills to be learned from Model
• Replicate Skills of your Role Model or Top performer
• Understand that Performance is combination of competencies
• Review your performance

Developing Leadership Qualities –
• Acquire Skill of Leading self by setting compelling goals
• Inspire Others
• Seek Improvements
• Empower and encourage Self & other
• Set a good example
• Celebrate Success

THAT’S IT!
Now Evaluating Your Skills…

Exercise
I focus on being aware of my feelings,
so that I can act on them.
I aim to choose, adopt, and maintain
positive emotional states.
I think about how to influence other
people more effectively.
I influence other people’s emotional
state to improve their performance.
1-Never 2-Occasionally 3-Frequently 4-Always

Exercise
I work to resolve potential conflicts
with other people.
I think about how a mentor would
approach a challenging situations.
I think carefully about other people’s
view points and perspective.
I check for my own limiting assumptions
in problematic situations.

Exercise
I step back and review situations from
an outside view point.
I take time to mentally rehearse before
imminent critical events.
I think about my core values and career
development strategy.
I make time in my schedule to
concentrate on self development.

Results
You have a considerable potential
for improving performance by
using NLP skills to boost your
managerial capabilities !
Score Between 12-24

Results
You clearly have strengths and will
benefit considerably from
concentrating on developing your
weakest areas !
Score Between 25-36

Results
You have unusually strong emotional
intelligence capabilities but, to
become a real high flyer, you must
keep developing your skills !
Score Between 37-48

Its time for
YOUR VALUABLE FEEDBACK?
AUDIENCE!

I Spent my Best Time here,
Because I Invested In Human Being.

NLP Skills

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NLP Skills