NonV E R B A LCOMMUNICATIONWhen we don’t use words3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya1
when we don’t use WORDS3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya2
Nonverbal communication is usually understood as the process of communication through sending and receiving wordlessmessages.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya3
WORDLESS3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya4
Non-verbal communication includes facial expressions, eye contact, tone of voice, posture & motions, and positioning within groups. 3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya5
It may also include the way we wear our clothes or the silence we keep.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya6
There are more than700,000forms of nonverbal communication3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya7
PUSHPAK3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya8
We Communicate less with words !3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya9
Characteristicsof NonverbalCommunication3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya10
Primarily communicates emotions and attitudes“The sales meeting is coming up next Monday.”3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya11
  Ambiguous(no dictionary can actually classify them)  Substitutes, contradicts, emphasizes or regulates verbal message(a good orator utilizes this)3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya12
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya13
Continuous(it’s possible to stop talking, not communicating)Reliable(difficult to fake)Culture Bound(thumbs up)3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya14
Types of NonverbalCommunication3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya15
ParalanguageKinesicsProxemics3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya16
How you say what you sayParalanguageI NEVER TOLD YOU.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya17
I never told you.i NEVER told you.i never TOLD you.I never told YOU.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya18
Rate-speed150 words/minuteVolumeSituationalRhythmPeriodicity of stressPronunciationenunciationSegregatesEr… Ummmm….3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya19
39%meaning is affected by vocal cues-not the words butthe way they are said3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya20
KINESICSBody Language3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya21
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya22
The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverballywith othersThe American Heritage® Dictionary of the English Language3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya23
Gestures and PosturesMovement of Body can express both general and specific messagesVOLUNTARYINVOLUNTARY3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya24
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya25
FINGERSThe “O.K.” signal. (the thumb and forefingerform a circle) means “fine,” or “O.K.” in mostCultures..“zero” or “worthless” in some parts of Europe..“money” in Japan..An insult in Greece, Brazil, Italy, Turkey, Russiaand some other countries..3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya26
FINGERS (Cont’d)Pointing with the index finger iscommon in North America andEurope..But it is considered impolite inJapan and China where theyfavor using the whole open hand..3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya27
Gestures & PosturesStanding position
Walking style
Hand Movements3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya28
Facial Expressions3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya29
Facial Expressions3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya30
Facial ExpressionsFace is the index of Mind
The eyes, the lips and the muscles express many feelings
It can also be deceived by manipulation3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya31
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya32
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya33
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya34
3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya35
Eye contact is most effective in the goal to gain someone’s trust3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya36
Stare or fixed gazesuggest involvement orwonder or disapproval----------------Raised looksshow dominance3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya37
Downcast looks suggest weakness and submission
Direct eye contact communicates honesty, transparency and neutral attitude3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya38
SPACE3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya39
SpaceIDistance as an indicator of intimacySpaceIDistanceasindicator of status Space and Distance3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya40
DistanceIntimate distance-no more than 18 inches apart mom and babyPersonal Distance-18 inches to 4 feet - Casual and personal conversations3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya41
DistanceSocial distance-4-12 feet impersonal, business, social gatherings Public distance-More than 12 feet Public speaking3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya42
Let’s take a guess3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya43
So What Does This Mean?Let me see!AuthoritativePondering ThinkingConsidering3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya44
So What Does This Mean?Can I help!Trust me!You’re in good hands!Helping Hand3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya45
So What Does This Mean?DejectedDisappointedLost it.3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya46
So What Does This Mean?So tell me more!OpenAcceptingWelcoming3/18/2011Prepared by Prof. Harbhadrasinh Sarvaiya47

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