Ob slides hol - group dynamics and work teams(1)
- 1. ‹#›
- 2. Stages of Group Development • Two models of how groups form. – The Five-Stage Model consists of 5 stages of development • Forming • Storming • Norming • Performing • Adjourning – This is the traditional model for understanding groups and their work 2
- 3. Stages of Group Development • The Punctuated-Equilibrium Model – Gersick – ½ way » Ground rules » Inertia » Work • This model notes time as a significant factor in groups. 3
- 4. Stages of Group Development • Note: – These two models co-exists – Any development or understanding of teams/groups must find a way to include both models. – When considering group work be sure to include both models 4
- 5. Group Behavior Be sure you understand the terms • Sociometry? – What is Sociometry? • Analyzing Group Interaction 5
- 6. Two types of issues • Content – Refers to the task, “what” the group is working on • Agendas, time frames, ideas, techniques for decision making, agreement • Process – Refers to “how” the groups is functioning • Climate, meeting members needs (political and relationship) 6
- 7. Group Behavior Be sure you understand the terms • Factors – Explaining Work Group Behavior – External Conditions Imposed on the Group – Organizational Strategy – Authority Structures – Formal Regulations – Organizational Resources – Human Resource Selection Process – Performance Evaluation & Reward System – Organizational Structure – Physical Work Setting 7
- 8. Group Behavior Be sure you understand the terms • Group Member Resources??? – Member Knowledge – Member Skill – Member Attitudes • Personality Characteristics 8
- 9. Group Behavior Be sure you understand all the terms • Group Structure – Formal Leadership – Roles – Norms – Status – Size – Composition – Cohesiveness 9
- 10. Group Behavior Be sure you can provide meaning for these terms • Group Decision Making – Groups vs. the Individual – Groupthink & Groupshift – Group Decision-Making Techniques • Nominal Group Technique • Brainstorming 10
- 11. Group Behavior Be sure you can provide meaning for these terms • Why have Groups/Teams become so popular??? » Synergy! 11
- 12. Group Behavior Be sure you understand the terms • Types of Teams – Problem-Solving Teams – Self-Managed Teams – Cross-Functional Teams 12
- 13. Group Behavior Be sure you understand the terms • Creating High Performance Teams – Link Team material and Group concepts • Size of Work Teams • Abilities of Members • Allocating Roles & Promoting Diversity • Commitment to a common purpose • Establishing specific goals • Leadership and struture • Social Loafing and Accountability • Performance Evaluation and Reward Systems • Develop High Mutual Trust 13
- 14. Other thoughts Thomas Kelley, GM of IDEO (innovative design cdompany) • Don’t and Do’s of “Hot Teams” • Don’t – Let your team become rule-bound – Be mean • Do – Like your people – Listen to them – Make work engaging – Let them decide 14
- 15. Group Behavior • Turning Individuals into Teams takes….. – Time – A Challenge – A Common Experience – Acceptance of diversity in KSAs 15
- 16. Group Behavior • Contemporary Issues in Managing Teams – Teams and Total Quality Management • Challenge of assessment of the membership – Teams & Workforce Diversity • So many different arenas – Reinvigorating Mature Teams • Without starting over with a new member 16
- 17. Observations about Teams Thompsom, L. L. (2003). Making the team: A guide for managers. (2nd ed.) Pearson Education, Inc., Upper Saddle River, NJ • Teams are not always the answer • Managers fault the wrong causes for team failure – Blame • External, uncontrollable forces (i. e., a bad economy) • People on the team (e. g., difficult personalities) • But reality – real reason – Managerial error • Managers fail to recognize their team-building responsibilities 17
- 18. Team Observations (2) • Experimenting with failures leads to better teams • Conflict among team members is not always a bad thing • Strong leadership is not always necessary for strong teams • Good teams can still fail under the wrong circumstances • Retreats will not fix all the conflicts between team members 18
- 19. Finally • Use your emotional resources with teams/groups – Accept personal feelings – Understand others feelings – Identify causes 19