Office Etiquette: Do You Know The Basics?
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This document summarizes a presentation on office etiquette given to the Society of Women Engineers Conference in 2014. The presentation was given by two speakers, Ms. Brandie Jackson and Ms. Chelsey Lever, and covered topics like professional appearance, meeting etiquette, cubicle etiquette, office relationships, and avoiding rumors. The main points emphasized were conducting yourself respectfully in the workplace, respecting others' space and time, and maintaining positive relationships with coworkers.
Office Etiquette: Do You Know The Basics?
- 1. Office Etiquette Do You Know the Basics? Society of Women Engineers Conference 2014 October 25, 2014 1:30 P.M.-2:30 P.M.
- 2. Speakers Ms. Brandie Jackson Systems Engineer for Naval Surface Warfare Center Dahlgren US Navy Bachelor’s Degree in Industrial and Systems Engineering from Mississippi State University Master’s Degree in Engineering Management from Old Dominion University. Ms. Chelsey Lever Human Systems Engineer at the Naval Surface Warfare Center Dahlgren Division Bachelor’s Degree in Biomedical Engineering from Virginia Commonwealth University Working on Master’s Degree in Engineering Management from Old Dominion University Plays the Guitar
- 3. Objective You’ll know how to: Describe Office Etiquette and its benefits Practice cubicle and office etiquette Develop positive co-worker relationships Identify tactics to avoid rumors and gossips
- 4. Office Etiquette “Office etiquette is about conducting yourself respectfully and courteously in the workplace.” “Business etiquette is a code of behavior that makes business interactions predictable and professional. It combines common sense and consideration for others to establish a set of rules for professional behavior.” Logical Operations, Inc.
- 5. Office Etiquette: • Influences your ability to succeed in your career. • Affects your ability to work and communicate successfully with your co-workers. • Reflects positively or negatively on you and your organization.
- 6. Professional Appearance Read your company’s dress code guidelines Do not call too much attention to yourself Dress appropriately for your business
- 7. Meeting and Greeting First impressions are important! Identify yourself First and Last Name Company and/or Position The handshake Try to remember names
- 8. Non-Verbal Communication To express confidence in yourself and to show ease with others, you can use these means of nonverbal communication: Postures Facial Expressions Gestures Eye Contact Personal Grooming
- 9. Happy Endings Max: “I don’t know. I wasn’t paying attention. I was too busy making up a song in my head about why mac and cheese are best friends.”
- 10. Strategies and Tactics: Being Present in Meetings Pay attention Take notes Avoid electronics Ask questions Remember: You’re not behind a two-way mirror
- 11. Cubicle and Office Etiquette
- 12. Office Arrangements Maintain a positive attitude Respect others’ space, privacy, and time Avoid making excessive noise Use another location for personal or confidential matters
- 13. Telephone Be aware of your surroundings and how loudly your are speaking Keep personal telephone calls brief and to a minimum Ask permission before using a speaker phone Even though they were loud avoid giving advise to people that were not talking to you
- 14. Strategies and Tactics: Office Interruptions Set boundaries Non verbal cues Body position Direction of gaze Continue to work Excuse yourself Be honest and direct Schedule a better time
- 15. Jill and Jack Jack: Hey, Jill. I got your email. What did you want to talk about? Jill: Actually, I wanted to ask you if you would mind not yelling over the cubicle wall when you have a question for me. I know it’s convenient, but sometimes I lose my train of thought. Jack: Well, all right. Jill: If you could send me an email when you have a question, it would really help me out a lot. I’ll be able to concentrate on my work better, and I’ll be able to answer your questions more thoroughly.
- 17. • “I’d Rather Not Know” • Change the subject and make it obvious that you are changing the subject. • Excuse yourself from the situation • Don’t spread information that you are told in confidence. • Do what you can to confront the rumor.
- 18. Positive Co-Worker Relationships Demonstrate basic good manners. Respect people’s personal space. Show respect for rank. Be helpful and willing to be helped. Give and receive compliments graciously.
- 19. Summary Respect Yourself! Respect Others! “While the use of Good Manners will not compensate for technical knowledge, it can positively influence your ability to succeed.”
- 20. Questions?
- 21. Contact Information CHELSEY LEVER Chelsey.lever@gmail.com BRANDIE JACKSON Jackson.brandie@gmail.com