One Metric to Rule Them All: Effectively Measure Your Teams Without Subjugating Them by Cheryl Hammond
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The document discusses the importance of measuring team performance with effective metrics, emphasizing a practical approach that avoids the pitfalls of numerical targets that can harm organizations. It highlights characteristics of effective metrics, such as being comparable, honest, actionable, and simple, and showcases exercises to evaluate and utilize these metrics in agile environments. The document concludes with agreements and future actions related to feedback on agile practices.
![“If you give a manager a numerical target,
[s]he’ll make it even if [s]he has to
destroy the company in the process.”
W. Edwards Deming
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One Metric to Rule Them All: Effectively Measure Your Teams Without Subjugating Them by Cheryl Hammond
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- 3. one metric to rule them all effectively measure your teams without subjugating them Cheryl Hammond Technical Strategist, Northwest Cadence cheryl.hammond@nwcadence.com @bsktcase
- 4. agreements and asks @bsktcase #Agile2015 #onemetric Tweet your feedback and questions during and after and whenever http://sched.co/36PX Submit your feedback please please please
- 5. agenda Intro, logistics, agreements Responsible use of metrics A practical approach to metrics Characteristics of and a framework for metrics One metric to rule them all Close
- 6. me Cheryl Hammond 16+ years’ experience in software development, team leadership, and organizational transformation Passionate about agile, lean, and making software delivery humane; not afraid to look silly doing it From/in Seattle, the other Washington College (university) recruiter; traveler; bolonka lover; genealogist; feminist
- 8. “Managers who don’t know how to measure what they want settle for wanting what they can measure.” Russell L. Ackoff http://en.wikiquote.org/wiki/Russell_L._Ackoff t5#x#7V8 o`N 25^.1 z5yN 9yN.1`N t`ViE7MË o1D 3nVÍ y1Dp.81F;jL e6N y1Dpx%P o1D 3nVÍ z5# t`ViE7MË-
- 11. “If you give a manager a numerical target, [s]he’ll make it even if [s]he has to destroy the company in the process.” W. Edwards Deming eB nÍyN xr%È `C t5#x#6V `C 5t&7VzGj# 17Ex1F=.8.9`V.j° tzDÊ 1G r$5$ eB 8.9Ë 9iE 1`N 2iV17nNÍ @ zqNp5#Ì 5% @ q7zNiV;-
- 13. whato1D
- 14. measuring the invisible True Metric What you should measure Proxy Metric What you can measure
- 15. do you know what your proxy is?
- 16. characteristics of effective metrics Comparable Honest Actionable Simple
- 17. exercisezF|7VziT
- 18. whoo`N
- 20. “Any observed statistical regularity will tend to collapse once pressure is placed upon it for control purposes.” Goodhart's Law http://en.wikipedia.org/wiki/Goodhart's_law 5#Ì wH87Vr2R 811DiT1zGj# 7xRj&7E1GÎ yj%° 12RP 1`N zj^°qD8Ê zNÊp q7iV;7MË iT qjzD2R qJ5^ 1G e6N z1Np7j^ q7MqiNiV-
- 22. compare teams… to themselves Growth & trends Ratios & proportions
- 23. exercisezF|7VziT
- 24. how9y
- 25. lean and agile metrics are simple Metrics aren’t free Time to collect Time to tabulate Time to pretty up Tools Morale Be sure the benefit justifies the cost!
- 26. one metric to rule them all 1t%È 1`N e~V2waD
- 27. one metric to rule them all Time to Feedback
- 28. time to feedback metrics True Mean time to stakeholder feedback Lead time Cycle time Proxy Wait time Touch time Work in process (WIP) Queue length MTTR⁴ Realize, Recover, Repair, Remediate Code coverage Escaped bug rate
- 29. exercisezF|7VziT
- 30. whyoÌ
- 33. wrap-upy7qD=qJ
- 34. agreements and asks @bsktcase #Agile2015 #onemetric Tweet your feedback and questions during and after and whenever http://sched.co/36PX Submit your feedback please please please
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- 36. thank you! Cheryl Hammond Technical Strategist, Northwest Cadence cheryl.hammond@nwcadence.com @bsktcase
- 37. 5^È t1F7zG 1`N 7j&L 3t$ j#°= eV;zF1r%jR´ t`ViE7MË nÍyN6 1`Vt#8 y3ByN1 8w&fx&1Dx%P 3t one metric to rule them all