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Online Learning:
          Keys to success of the SUNY
          Learning Network

          Alexandra M. Pickett
          Associate Director
          SUNY Learning Network

          Managing Quality Teaching in Higher Education
          5-6 December 2011
          Mexicali, Mexico
. Alexandra   M. Pickett   .   2011 .
Overview
This presentation will describe:

• An introduction and background of the
  SUNY Learning Network (SLN).

• The 5 key elements in SLN’s successful award-winning online
  faculty development program.

• Share some of our challenges, lessons learned, and best
  practices.




    . Alexandra   M. Pickett   .   2011 .
Introduction
State University of New York

• The single largest public university in the nation
  440,000 students
  32,000 faculty

• 64 Campus
  13 University Centers & Doctoral Degree Granting Institutions
  13 University Colleges
   8 Colleges of Technology
  30 Community Colleges



    . Alexandra   M. Pickett   .   2011 .
. Alexandra   M. Pickett   .   2011 .
The SUNY Learning Network
2010-2011 academic year…

• 35 of the 64 SUNY campuses participate in SLN
• 5,000+ online faculty trained
• 166 fully online degree programs offered
• 100,000+ online student enrollments
• 7,000+ fully online courses
• High levels of student & faculty satisfaction
• CC account for 67% of student enrollments

    . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network Awards
• 2010 Sloan-C Effective Practices Award
• 2009 NUTN Distance Education Innovation Award
• 2006 USDLA 21st Century Best Practice Award - Online
  Technology - Higher Education
• 2003 Sloan-C Award for excellence in Online Learning
• 2002 Sloan-C award for Excellence in Institution-Wide ALN
  Programming
• 2001 Sloan-C award for Excellence in ALN Faculty Development
• 2000 EDUCAUSE Award for Systemic Programming Teaching
  and Learning

    . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network
Membership and Services
• Education Support
• LMS Hosting and Applications Services
• HelpDesk
• Marketing




   . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network Background
SUNY Campus Responsibilities
• Academic Authority
• Standard Student Services
• Receive and Mange Revenue




   . Alexandra   M. Pickett   .   2011 .
Growth in Online Courses




  . Alexandra   M. Pickett   .   2011 .
Growth in Online Degree Programs & Certificates




       . Alexandra   M. Pickett   .   2011 .
Growth in Online Enrollments




  . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network Background
History
• 1994-95 research & development period.
  Objective: what works?
• 1995-99 synthesis of models processes & procedures,
  infrastructure, resources, supports and services.
  Objective: will it scale?
• 1999-06 full-scale production.
  Objective: institutionalization
• 2006-09 migration and evolution.
  Objective: sustainability
  2009 - in the last month of our migration BB buys ANGEL.

    . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network Today
Current Challenges
• 35 member campuses
• Migration
• Decentralization
• Supporting other LMSs
• New SLAs
• Economy/Having to do more with less
• New Chancellor/new initiatives



    . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network Future
Evolution
• Blended learning
• Web 2.0
• Open educational resources (OER)
• System-wide programs consolidation
• System-wide Innovative Instruction initiatives
• Supporting other LMSs
• mlearning



    . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network Faculty
Development
Historical Roadmap
• Objective: to develop large numbers of faculty
• Required: a scaleable and replicable process
• Result: comprehensive faculty development processes




    . Alexandra   M. Pickett   .   2011 .
SUNY Learning Network’s 5 Key
Elements to Success
Lessons Learned
1. Models
2. Support
3. Approaches
4. Evaluation
5. Quality




    . Alexandra   M. Pickett   .   2011 .
SLN Key Element 1: Models
Challenges:
 Scalability
 Faculty resistance and buy-in
 Consistency in course quality and student experience


• 4-stage online faculty development process
• 7 step online course design process
    Research-based and CoI as theoretical foundation




    . Alexandra   M. Pickett   .   2011 .
Critical inquiry in a text-based environment,
                                        Garrison, Anderson, Rourke, Archer (2002)
. Alexandra   M. Pickett   .   2011 .
. Alexandra   M. Pickett   .   2011 .
http://bit.ly/sqSiaK
. Alexandra   M. Pickett   .   2011 .
. Alexandra   M. Pickett   .   2011 .
SLN Key Element 2: Support
Challenges:
 Limited staff & resources
 Exponential growth
 Success

• Created new roles
    Online instructional designer
    Online academic coordinator
• Centralized student HD expanded to include faculty & IDs
• Created community

    . Alexandra   M. Pickett   .   2011 .
SLN Key Element 3: Approaches
Challenges:
 No CMS
 Limited staff & resources
 Exponential growth

• Home grown CMS
• Faculty-centered approach, shared effective practices
• Automation = autonomy = empowerment
• Research based: Social constructivism, communities of
  practice, learner-centered, learning-focused, adult learning
  theory
    . Alexandra   M. Pickett   .   2011 .
SLN Key Element 4: Evaluate
Challenges:
 Proof of concept
 Scalability
 Institutionalization
 Sustainability

• Continuous Improvement
     Online teaching and learning effectiveness
       http://sln.suny.edu/teachingsurvey/
     Programmatic effectiveness
       http://bit.ly/qualityscorecard
    . Alexandra   M. Pickett   .   2011 .
SLN Key Element 5: Quality
Challenges:
 Quality on a large scale
 Growing numbers of “experienced” online faculty

• Course models, templates, standards
• Exemplar faculty and courses
• Communities of practice - Share what you know!
• A culture that views online faculty development/online course
  design as an iterative process
              http://slnfacultyonline.ning.com - JOIN!
    . Alexandra   M. Pickett   .   2011 .
. Alexandra   M. Pickett   .   2011 .
Questions?




. Alexandra   M. Pickett   .
                                ?
                               2011 .
Alexandra M. Pickett
 Associate Director
 SUNY Learning Network
 alexandra.pickett@suny.edu
 http://sln.suny.edu




. Alexandra   M. Pickett   .   2011 .

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Online Learning: Keys to Success of the SUNY Learning Network

  • 1. Online Learning: Keys to success of the SUNY Learning Network Alexandra M. Pickett Associate Director SUNY Learning Network Managing Quality Teaching in Higher Education 5-6 December 2011 Mexicali, Mexico . Alexandra M. Pickett . 2011 .
  • 2. Overview This presentation will describe: • An introduction and background of the SUNY Learning Network (SLN). • The 5 key elements in SLN’s successful award-winning online faculty development program. • Share some of our challenges, lessons learned, and best practices. . Alexandra M. Pickett . 2011 .
  • 3. Introduction State University of New York • The single largest public university in the nation 440,000 students 32,000 faculty • 64 Campus 13 University Centers & Doctoral Degree Granting Institutions 13 University Colleges 8 Colleges of Technology 30 Community Colleges . Alexandra M. Pickett . 2011 .
  • 4. . Alexandra M. Pickett . 2011 .
  • 5. The SUNY Learning Network 2010-2011 academic year… • 35 of the 64 SUNY campuses participate in SLN • 5,000+ online faculty trained • 166 fully online degree programs offered • 100,000+ online student enrollments • 7,000+ fully online courses • High levels of student & faculty satisfaction • CC account for 67% of student enrollments . Alexandra M. Pickett . 2011 .
  • 6. SUNY Learning Network Awards • 2010 Sloan-C Effective Practices Award • 2009 NUTN Distance Education Innovation Award • 2006 USDLA 21st Century Best Practice Award - Online Technology - Higher Education • 2003 Sloan-C Award for excellence in Online Learning • 2002 Sloan-C award for Excellence in Institution-Wide ALN Programming • 2001 Sloan-C award for Excellence in ALN Faculty Development • 2000 EDUCAUSE Award for Systemic Programming Teaching and Learning . Alexandra M. Pickett . 2011 .
  • 7. SUNY Learning Network Membership and Services • Education Support • LMS Hosting and Applications Services • HelpDesk • Marketing . Alexandra M. Pickett . 2011 .
  • 8. SUNY Learning Network Background SUNY Campus Responsibilities • Academic Authority • Standard Student Services • Receive and Mange Revenue . Alexandra M. Pickett . 2011 .
  • 9. Growth in Online Courses . Alexandra M. Pickett . 2011 .
  • 10. Growth in Online Degree Programs & Certificates . Alexandra M. Pickett . 2011 .
  • 11. Growth in Online Enrollments . Alexandra M. Pickett . 2011 .
  • 12. SUNY Learning Network Background History • 1994-95 research & development period. Objective: what works? • 1995-99 synthesis of models processes & procedures, infrastructure, resources, supports and services. Objective: will it scale? • 1999-06 full-scale production. Objective: institutionalization • 2006-09 migration and evolution. Objective: sustainability 2009 - in the last month of our migration BB buys ANGEL. . Alexandra M. Pickett . 2011 .
  • 13. SUNY Learning Network Today Current Challenges • 35 member campuses • Migration • Decentralization • Supporting other LMSs • New SLAs • Economy/Having to do more with less • New Chancellor/new initiatives . Alexandra M. Pickett . 2011 .
  • 14. SUNY Learning Network Future Evolution • Blended learning • Web 2.0 • Open educational resources (OER) • System-wide programs consolidation • System-wide Innovative Instruction initiatives • Supporting other LMSs • mlearning . Alexandra M. Pickett . 2011 .
  • 15. SUNY Learning Network Faculty Development Historical Roadmap • Objective: to develop large numbers of faculty • Required: a scaleable and replicable process • Result: comprehensive faculty development processes . Alexandra M. Pickett . 2011 .
  • 16. SUNY Learning Network’s 5 Key Elements to Success Lessons Learned 1. Models 2. Support 3. Approaches 4. Evaluation 5. Quality . Alexandra M. Pickett . 2011 .
  • 17. SLN Key Element 1: Models Challenges:  Scalability  Faculty resistance and buy-in  Consistency in course quality and student experience • 4-stage online faculty development process • 7 step online course design process  Research-based and CoI as theoretical foundation . Alexandra M. Pickett . 2011 .
  • 18. Critical inquiry in a text-based environment, Garrison, Anderson, Rourke, Archer (2002) . Alexandra M. Pickett . 2011 .
  • 19. . Alexandra M. Pickett . 2011 .
  • 21. . Alexandra M. Pickett . 2011 .
  • 22. SLN Key Element 2: Support Challenges:  Limited staff & resources  Exponential growth  Success • Created new roles  Online instructional designer  Online academic coordinator • Centralized student HD expanded to include faculty & IDs • Created community . Alexandra M. Pickett . 2011 .
  • 23. SLN Key Element 3: Approaches Challenges:  No CMS  Limited staff & resources  Exponential growth • Home grown CMS • Faculty-centered approach, shared effective practices • Automation = autonomy = empowerment • Research based: Social constructivism, communities of practice, learner-centered, learning-focused, adult learning theory . Alexandra M. Pickett . 2011 .
  • 24. SLN Key Element 4: Evaluate Challenges:  Proof of concept  Scalability  Institutionalization  Sustainability • Continuous Improvement  Online teaching and learning effectiveness http://sln.suny.edu/teachingsurvey/  Programmatic effectiveness http://bit.ly/qualityscorecard . Alexandra M. Pickett . 2011 .
  • 25. SLN Key Element 5: Quality Challenges:  Quality on a large scale  Growing numbers of “experienced” online faculty • Course models, templates, standards • Exemplar faculty and courses • Communities of practice - Share what you know! • A culture that views online faculty development/online course design as an iterative process http://slnfacultyonline.ning.com - JOIN! . Alexandra M. Pickett . 2011 .
  • 26. . Alexandra M. Pickett . 2011 .
  • 27. Questions? . Alexandra M. Pickett . ? 2011 .
  • 28. Alexandra M. Pickett Associate Director SUNY Learning Network alexandra.pickett@suny.edu http://sln.suny.edu . Alexandra M. Pickett . 2011 .