OpenText Live: Modeling your business processes to new ways of working
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The document discusses business process modeling as a crucial tool for enhancing business agility and transformation through improved process documentation and analysis. It emphasizes the benefits of modeling, such as optimizing service delivery and consolidating operations, while providing a use case for increasing production capacity amidst market demand. Additionally, the document outlines a simulation and reporting framework to aid decision-making and process improvement.
OpenText Live: Modeling your business processes to new ways of working
- 1. OpenText Confidential. ©2020 All Rights Reserved. 1 Modeling your Business Processes to New Ways of Working Aug 5th, 2020 | Jacqueline Probe & Pierre Cahorn Contact: igc_sales@opentext.com
- 2. OpenText Confidential. ©2020 All Rights Reserved. 2 • Why Business Process Modeling • Business Agility Use Case • Demonstration • Q&A Today’s Team Pierre Cahorn Portfolio Solutions Consultant Doug Stewart Sr. Dir. Sales Support Jacqueline Probe Portfolio Solutions Consultant Contact: igc_sales@opentext.com
- 3. OpenText Confidential. ©2020 All Rights Reserved. 3 Scott E. Page, Harvard Business Review, Why “Many-Model Thinkers” Make Better Decisions In head-to-head competitions between people who use models and people who don’t, the former win, and typically do so by large margins.”
- 4. OpenText Confidential. ©2020 All Rights Reserved. 4 A process is a series of steps and decisions with an objective and desired end result. Process mapping is about documenting in a visual manner how processes actually work. Business process management is the study, identification, modification and monitoring of business processes.
- 5. OpenText Confidential. ©2020 All Rights Reserved. 5 Business Growth Business Improvement Business Consolidation Regulatory Compliance Business Process Improvement
- 6. OpenText Confidential. ©2020 All Rights Reserved. 6 Benefits of Modelling Improve • Improve Business Agility Enable • Enable Business Transformation Enhance • Enhance Customer Experiences Optimize • Optimize Service Delivery Consolidate • Consolidate Business Operations
- 7. OpenText Confidential. ©2020 All Rights Reserved. 7 What is ProVision? • Modelling tool • Robust and easy to use • Capture multiple layers • Enterprise view
- 8. OpenText Confidential. ©2020 All Rights Reserved. 8 How it comes together Goals, Strategies & Metrics Physical Infrastructure Organizations & People Process Interaction Applications, Content, Code Service & Data Technical Infrastructure CAPTURE SIMULATE IDENTIFY
- 9. OpenText Confidential. ©2020 All Rights Reserved. 9 Business Agility – Increase Production Use Case
- 10. OpenText Confidential. ©2020 All Rights Reserved. 10 Leadership directive – increase production From: Carrie Smith <carriesmith@innovate.com> Sent: Wednesday, March 18, 2020 7:20 AM To: Analyst Team <analyst@innovate.com> Subject: Change Request - Production Scheduling Team, our executive leadership has determined that we need to increase capacity to meet the increased demand of our hand sanitizer in the market. Please provided your analysis on adding a shift to the production as it relates effected resources, costs and timing. Kind Regards, Carrie Smith Director, Production Operations Innovate Corp
- 11. OpenText Confidential. ©2020 All Rights Reserved. 11 How do organizations support business agility?
- 12. OpenText Confidential. ©2020 All Rights Reserved. 12 Implement Change / Change Request Change Control Request Analysis of resources, timing & costs Review Cycle Negative Results Implement Change
- 13. OpenText Confidential. ©2020 All Rights Reserved. 13 Simulation, Analysis & Collaboration • Optimize Processes • Reduce operational costs • Assess organizational impact • Simulate impact of changes on costs, resources & time to execute • Map processes, especially cross functional ones, consistently • Access Reports & Dashboards • Publish and maintain SOP
- 14. OpenText Confidential. ©2020 All Rights Reserved. 14 Demonstration
- 15. OpenText Confidential. ©2020 All Rights Reserved. 15 Reporting, Analytics, Dashboards Total Cost Total Resource Cost Assembly Worker Current 31,488.12$ 15,823.55$ 3,253.50$ Target 36,735.63$ 17,774.36$ 4,338.00$ (1,950.81)$ (1,084.50)$ Current Resource Costs Assembly Worker Credit & A/R Clerk Fork Lift Loading Dock Order Entry Clerk Order Entry System Order Manager Packager Quality Inspector Sales Rep Shipping Clerk Supervisor Target Resource Costs Assembly Worker Credit & A/R Clerk Fork Lift Loading Dock Order Entry Clerk Order Entry System Order Manager Packager Quality Inspector Sales Rep Shipping Clerk Supervisor Cost Occurs Total Cost Total Direct Cost Total Indirect Cost Rent - Floorspace Total Resource Cost Assembly Worker Credit & A/R Clerk Fork Lift Loading Dock Fill Order 10000 31,488.12$ 7,422.80$ 8,241.76$ 8,241.77$ 15,823.55$ 3,253.50$ 2,115.00$ 73.57$ 183.91$ Component Vendors 73.57$ -$ -$ 73.57$ 73.57$ 3.5.4.1.5 Ship Components 9640 73.57$ -$ -$ 73.57$ 73.57$ Field Operations 14,007.01$ -$ 8,241.76$ 8,241.77$ 5,765.25$ 183.91$ 3.5.4.1.1 Complete Order 10000 1,333.33$ -$ -$ 1,333.33$ 3.5.4.1.2 Submit Order 8460 3,525.00$ -$ -$ 3,525.00$ 3.5.4.1.7 Ship Product 9640 9,148.68$ -$ 8,241.76$ 8,241.77$ 906.91$ 183.91$ Finance 2,115.00$ -$ -$ 2,115.00$ 2,115.00$ 3.5.4.1.3 Approve Credit 8460 2,115.00$ -$ -$ 2,115.00$ 2,115.00$ Order Entry System 13.24$ -$ -$ 13.24$ 3.5.4.1.4 Schedule Order 9640 13.24$ -$ -$ 13.24$ Production 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$ 3.5.4.1.6 Build Product 9640 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$ 3.5.4.1.6.1 Schedule Production 9640 964.00$ -$ -$ 964.00$ 3.5.4.1.6.2 Supply Components 9640 -$ -$ -$ -$ 3.5.4.1.6.3 Assemble Order 9640 12,869.30$ 6,458.80$ -$ 6,410.50$ 3,253.50$ 3.5.4.1.6.3.1 Select Specifications 9640 2,410.00$ 964.00$ -$ 1,446.00$ 3.5.4.1.6.3.2 Assemble Components 9640 7,302.30$ 5,494.80$ -$ 1,807.50$ 1,084.50$ 3.5.4.1.6.3.3 Test Assembly 9880 988.00$ -$ -$ 988.00$ 3.5.4.1.6.3.4 Repair Assembly 240 2,169.00$ -$ -$ 2,169.00$ 2,169.00$ 3.5.4.1.6.4 Package Product 9640 1,446.00$ 964.00$ -$ 482.00$ Current Cost Occurs Total Cost Total Direct Cost Total Indirect Cost Rent - Floorspace Total Resource Cost Assembly Worker Credit & A/R Clerk Fork Lift Loading Dock Fill Order 10000 31,488.12$ 7,422.80$ 8,241.76$ 8,241.77$ 15,823.55$ 3,253.50$ 2,115.00$ 73.57$ 183.91$ Component Vendors 73.57$ -$ -$ 73.57$ 73.57$ 3.5.4.1.5 Ship Components 9640 73.57$ -$ -$ 73.57$ 73.57$ Field Operations 14,007.01$ -$ 8,241.76$ 8,241.77$ 5,765.25$ 183.91$ 3.5.4.1.1 Complete Order 10000 1,333.33$ -$ -$ 1,333.33$ 3.5.4.1.2 Submit Order 8460 3,525.00$ -$ -$ 3,525.00$ 3.5.4.1.7 Ship Product 9640 9,148.68$ -$ 8,241.76$ 8,241.77$ 906.91$ 183.91$ Finance 2,115.00$ -$ -$ 2,115.00$ 2,115.00$ 3.5.4.1.3 Approve Credit 8460 2,115.00$ -$ -$ 2,115.00$ 2,115.00$ Order Entry System 13.24$ -$ -$ 13.24$ 3.5.4.1.4 Schedule Order 9640 13.24$ -$ -$ 13.24$ Production 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$ 3.5.4.1.6 Build Product 9640 15,279.30$ 7,422.80$ -$ 7,856.50$ 3,253.50$ 3.5.4.1.6.1 Schedule Production 9640 964.00$ -$ -$ 964.00$ 3.5.4.1.6.2 Supply Components 9640 -$ -$ -$ -$ 3.5.4.1.6.3 Assemble Order 9640 12,869.30$ 6,458.80$ -$ 6,410.50$ 3,253.50$ 3.5.4.1.6.3.1 Select Specifications 9640 2,410.00$ 964.00$ -$ 1,446.00$ 3.5.4.1.6.3.2 Assemble Components 9640 7,302.30$ 5,494.80$ -$ 1,807.50$ 1,084.50$ 3.5.4.1.6.3.3 Test Assembly 9880 988.00$ -$ -$ 988.00$ 3.5.4.1.6.3.4 Repair Assembly 240 2,169.00$ -$ -$ 2,169.00$ 2,169.00$ 3.5.4.1.6.4 Package Product 9640 1,446.00$ 964.00$ -$ 482.00$ Target
- 16. OpenText Confidential. ©2020 All Rights Reserved. 16 Implementation Simulation / Project Change Change Control Request ProVision Analyst Review Cycle Positive Results Production
- 17. OpenText Confidential. ©2020 All Rights Reserved. 17 Process Modeling for Business Agility • Ease of Use • Governance & Lifecycle • Reporting, Simulation & Analytics • Lower TCO
- 18. OpenText Confidential. ©2020 All Rights Reserved. 18 Q&A Contact: igc_sales@opentext.com