Kajal Singh gave a presentation on operations security and ISO 27001:2013. Key points included that operations security involves maintaining day-to-day processes to secure information environments, IT team members have access that could cause damage if misused, and ensuring information assets are appropriately protected. Risks discussed were uninformed employees, mobile devices introducing vulnerabilities, and tailgating or piggybacking through access controls. Controllable measures included reviewing documentation on change management, malware prevention, effective data backup strategies, and preparing for audits to avoid disruptions.