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Operations Management Report: Amazon
International Business Operations (IBA 4010-A)
Group Members
Mtandika Maxmila Pascal – 646715
Kabura Ndung'u – 668965
John Mburu – 636347
Makabuza Robin 653134
Simon Musyoki- 665852
Instructor: Katuse Paul
Executive Summary
• Amazon is a global leader in e-commerce, cloud computing, and
logistics.
• Focus on efficiency, customer satisfaction, and innovation.
• Challenges include sustainability, labor relations, and third-party
dependency.
• Report explores Amazon's operations management, supply chain,
and global expansion.
Introduction and Operations Management
Challenges
• Founded in 1994 by Jeff Bezos, starting as an online bookstore.
• Now a global giant in e-commerce, cloud services (AWS),
logistics, and entertainment.
• Challenges:
• Managing a vast global supply chain.
• Labor disputes and ethical concerns.
• Navigating regulations and geopolitical tensions.
Key Quality Management Principles
• Total Quality Management (TQM): Customer obsession, real-
time feedback, and service optimization.
• Lean Management: Minimizing waste through efficient
warehouses and AI-driven inventory.
• Six Sigma: DMAIC framework for error reduction, process
standardization, and customer satisfaction.
Impact of Productivity, Workflow, and Quality on
Competitiveness
• Maximizing productivity and streamlining workflows.
• Core strategies:
• Supply chain network design.
• Just-in-Time (JIT) inventory.
• Key Performance Indicators (KPIs): Order accuracy, delivery
speed, inventory turnover, customer satisfaction.
Role of Management Information Systems
• Data-driven decision-making is central to Amazon's strategy.
• Use of ICT:
• AI and Machine Learning: Predicting purchasing patterns, dynamic
pricing, and inventory management.
• IoT and Automation: Robots in fulfillment centers and smart tracking
systems.
• Cloud Computing: AWS powers Amazon's operations and supports global
businesses.
Optimizing Operational Processes for the Future
• Blockchain: For supply chain transparency and reducing counterfeit
risks.
• Advanced Robotics: Further AI-driven automation in warehouses.
• Sustainable Logistics: Electric delivery vehicles, carbon-neutral
packaging, and AI-optimized delivery routes.
Conclusion
• Amazon's success is driven by efficiency, innovation, and
customer satisfaction.
• Challenges: Sustainability, labor relations, and third-party
risks.
• Future: Embrace emerging technologies and refine
operational strategies to maintain competitive edge.
References
• Aithor. (2024). Amazon.com Competitive Strategies Report.
• Baraniuk, C. (2022). How algorithms run Amazon's warehouses.
• European Commission. (2023). Antitrust investigation into Amazon.
• Gemini Consulting & Services. (2022). AWS benefits.
• Jyani, N., & Bansal, H. (2022). Alibaba: The battle against counterfeits.
• Lawson, T. (2024). Leaner supply chain for Amazon.
• Marr, B. (2018). Strategic success principles at Amazon.
• Management Study Guide. Amazon's Vertical Integration.

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OPERATIONS MANAGEMENT REPORT AMAZON (1).pptx

  • 1. Operations Management Report: Amazon International Business Operations (IBA 4010-A) Group Members Mtandika Maxmila Pascal – 646715 Kabura Ndung'u – 668965 John Mburu – 636347 Makabuza Robin 653134 Simon Musyoki- 665852 Instructor: Katuse Paul
  • 2. Executive Summary • Amazon is a global leader in e-commerce, cloud computing, and logistics. • Focus on efficiency, customer satisfaction, and innovation. • Challenges include sustainability, labor relations, and third-party dependency. • Report explores Amazon's operations management, supply chain, and global expansion.
  • 3. Introduction and Operations Management Challenges • Founded in 1994 by Jeff Bezos, starting as an online bookstore. • Now a global giant in e-commerce, cloud services (AWS), logistics, and entertainment. • Challenges: • Managing a vast global supply chain. • Labor disputes and ethical concerns. • Navigating regulations and geopolitical tensions.
  • 4. Key Quality Management Principles • Total Quality Management (TQM): Customer obsession, real- time feedback, and service optimization. • Lean Management: Minimizing waste through efficient warehouses and AI-driven inventory. • Six Sigma: DMAIC framework for error reduction, process standardization, and customer satisfaction.
  • 5. Impact of Productivity, Workflow, and Quality on Competitiveness • Maximizing productivity and streamlining workflows. • Core strategies: • Supply chain network design. • Just-in-Time (JIT) inventory. • Key Performance Indicators (KPIs): Order accuracy, delivery speed, inventory turnover, customer satisfaction.
  • 6. Role of Management Information Systems • Data-driven decision-making is central to Amazon's strategy. • Use of ICT: • AI and Machine Learning: Predicting purchasing patterns, dynamic pricing, and inventory management. • IoT and Automation: Robots in fulfillment centers and smart tracking systems. • Cloud Computing: AWS powers Amazon's operations and supports global businesses.
  • 7. Optimizing Operational Processes for the Future • Blockchain: For supply chain transparency and reducing counterfeit risks. • Advanced Robotics: Further AI-driven automation in warehouses. • Sustainable Logistics: Electric delivery vehicles, carbon-neutral packaging, and AI-optimized delivery routes.
  • 8. Conclusion • Amazon's success is driven by efficiency, innovation, and customer satisfaction. • Challenges: Sustainability, labor relations, and third-party risks. • Future: Embrace emerging technologies and refine operational strategies to maintain competitive edge.
  • 9. References • Aithor. (2024). Amazon.com Competitive Strategies Report. • Baraniuk, C. (2022). How algorithms run Amazon's warehouses. • European Commission. (2023). Antitrust investigation into Amazon. • Gemini Consulting & Services. (2022). AWS benefits. • Jyani, N., & Bansal, H. (2022). Alibaba: The battle against counterfeits. • Lawson, T. (2024). Leaner supply chain for Amazon. • Marr, B. (2018). Strategic success principles at Amazon. • Management Study Guide. Amazon's Vertical Integration.