SlideShare a Scribd company logo
OPERATIONS DEPARTMENT
      (OBJECTIVES & GOALS)

                     Joan Ang
                   May 21, 2012
Core Divisions of Operations
Department

• Procurement (Trade and Non-Trade)


• Customer Service



• Logistics
PROCUREMENT
Objectives
• Support the Company’s Operational Requirements

• Manage the Procurement Process Efficiently and Effectively

• Support the Organizational Goals and Objective of the
  Company
1. Support the Company’s Operational
Requirements

• Understand the business requirements


• Buy products and services, at the right place, from the right
  source, at the right specifications, in the right quantity, for
  delivery at the right time.
2. Manage Procurement Process
Efficiently and Effectively
• Evaluation and Selection of Suppliers


• Acting as primary contact with Suppliers


• Determining method of awarding of Purchase Order

• Managing the Suppliers
3. Support Organizational Goals and
Objectives

• Identifying the critical materials and services required to
  support company strategies in key performance areas,
  particularly during new product launch and or
  organizational improvements
Procurement Process



                            Canvassing/Bidding                           Receiving of delivery
                                                 * Choose supplier                               * Process payment
•Approved by the
                                                 with best rate and                              to Supplier
 Department
 Head, President         • Source three          can meet delivery     • Ensure that
 and Finance               (3) best quote        time                    suppliers
 Manager                                                                 delivers on
                                                                         time
  Purchase Requisition
                                                      Awarding of PO                                    Payment
         Form
Goals for Improvement
 • Integrate Procurement, CS and Logistics
   Department into one complete cycle.


PROCUREMENT                                 PROCUREMENT


CUSTOMER SERVICE
                                            SUPPLY CHAIN
LOGISTICS
                                                           CUSTOMER
                                LOGISTICS
                                                            SERVICE
What is Supply Chain?

• A Supply Chain consists of suppliers, manufacturing centers,
  warehouses, distribution centers, and retail outlets, as well as raw
  materials, work-in process and finished products that flow
  between the facilities.

                                                              ITC-SCM
Opportunities

                                                              Cost Reduction




                                          Lower Inventories




                        Better Customer
                            Service


 Closer Collaboration
  with Upstream and
     Downstream
   Customers and
       Suppliers
Opportunities

                                                              Cost Reduction




                                          Lower Inventories




                        Better Customer
                            Service


 Closer Collaboration
  with Upstream and
     Downstream
   Customers and
       Suppliers
What is the Supply Chain Cycle?
Supply Chain Cycle


SUPPLIER   PROCURE    TRANSFORM




PROCESS     DELIVER   CUSTOMER
Supply Chain Cycle


SUPPLIER   PROCURE    TRANSFORM




PROCESS     DELIVER   CUSTOMER
Supply Chain Motto

 Procure,
        Transform,

                       And
                      deliver,
            For Customer
            Satisfaction.
Supply Chain Motto

 Procure,
        Transform,

                       And
                      deliver,
            For Customer
            Satisfaction.
"Teamwork is the ability to work together
toward a common vision. The ability to direct
individual       accomplishments              toward
organizational objectives. It is the fuel that allows
common people to attain uncommon results."
                                    Andrew Carnegie
Thank You!

More Related Content

PPTX
Reverse logistics
PPT
Unit 1 Supply Chain management
PPT
Chapter 3 Supply Chain Drivers and Obstacles
PPTX
Human Resource Planning - Principles of Human Resource Management
PDF
Operational classification of services
PPTX
The role of e business in supply chain management
PPT
Overview Logistics Operations in FMCG
PPTX
operation management chapter 2
Reverse logistics
Unit 1 Supply Chain management
Chapter 3 Supply Chain Drivers and Obstacles
Human Resource Planning - Principles of Human Resource Management
Operational classification of services
The role of e business in supply chain management
Overview Logistics Operations in FMCG
operation management chapter 2

What's hot (20)

PPTX
Global issues & challenges in logistics management
PPTX
Human resource accounting
PPTX
HR accounting
PPT
Logistics and Supply Chain Management-Overview
PPTX
Introduction to production and operation management
PPT
supply chain management
PPTX
Issues and Trends in Supply Chain Management
PPTX
Objectives of supply chain management
PPTX
Conceptual model of supply chain management
PDF
Supply chain lecture
PPTX
Customer satisfaction [autosaved]
PPTX
Value analysis
PPT
Introduction to tqm
PDF
Supply Chain Management PowerPoint Presentation Slides
PPT
Supply chain management ppt
PDF
Top 5 Benefits of Procurement & Supply Chain Collaboration
PPT
Operation scheduling
PPT
Reverse Logistics
PPTX
Logistics functions
PPT
supply chain performance
Global issues & challenges in logistics management
Human resource accounting
HR accounting
Logistics and Supply Chain Management-Overview
Introduction to production and operation management
supply chain management
Issues and Trends in Supply Chain Management
Objectives of supply chain management
Conceptual model of supply chain management
Supply chain lecture
Customer satisfaction [autosaved]
Value analysis
Introduction to tqm
Supply Chain Management PowerPoint Presentation Slides
Supply chain management ppt
Top 5 Benefits of Procurement & Supply Chain Collaboration
Operation scheduling
Reverse Logistics
Logistics functions
supply chain performance
Ad

Similar to Operations (Objective & Goals) (20)

PDF
Presentation 2012-10-12-13 Value Chain Management in Transportation System v1
PDF
IE-023 供應鏈管理1
PDF
Logistics management 2
PPTX
Logistics and Supply Chain
DOC
SUPPLY CHAIN MANAGEMENT
PPT
593474 634232356318013750
PDF
Supply Chain It Convergence MBA talk
PPT
Ecommerce Chap 13
PDF
Richard J. Sherman from Emeritus Supply Chain Council; Chairman’s Day Two Kic...
PPTX
Supply chain management presentation
PPT
Supply chain management satyen
PDF
Integrated Supply Chain
PDF
job opportunities and knowledge in SCM.pdf
PDF
Supply Chain Mgt & Procurement Career Overview
PDF
Sept 11 Solutionsdecisions Eng
PPTX
INTERNATIONAL SUPPLY CHAIN MANAGEMENT
PPTX
Tugas scm kifli
PPT
8 integrating the supply chain
PPTX
Supply Chain Management
PPT
Supply chain management
Presentation 2012-10-12-13 Value Chain Management in Transportation System v1
IE-023 供應鏈管理1
Logistics management 2
Logistics and Supply Chain
SUPPLY CHAIN MANAGEMENT
593474 634232356318013750
Supply Chain It Convergence MBA talk
Ecommerce Chap 13
Richard J. Sherman from Emeritus Supply Chain Council; Chairman’s Day Two Kic...
Supply chain management presentation
Supply chain management satyen
Integrated Supply Chain
job opportunities and knowledge in SCM.pdf
Supply Chain Mgt & Procurement Career Overview
Sept 11 Solutionsdecisions Eng
INTERNATIONAL SUPPLY CHAIN MANAGEMENT
Tugas scm kifli
8 integrating the supply chain
Supply Chain Management
Supply chain management
Ad

Operations (Objective & Goals)

  • 1. OPERATIONS DEPARTMENT (OBJECTIVES & GOALS) Joan Ang May 21, 2012
  • 2. Core Divisions of Operations Department • Procurement (Trade and Non-Trade) • Customer Service • Logistics
  • 4. Objectives • Support the Company’s Operational Requirements • Manage the Procurement Process Efficiently and Effectively • Support the Organizational Goals and Objective of the Company
  • 5. 1. Support the Company’s Operational Requirements • Understand the business requirements • Buy products and services, at the right place, from the right source, at the right specifications, in the right quantity, for delivery at the right time.
  • 6. 2. Manage Procurement Process Efficiently and Effectively • Evaluation and Selection of Suppliers • Acting as primary contact with Suppliers • Determining method of awarding of Purchase Order • Managing the Suppliers
  • 7. 3. Support Organizational Goals and Objectives • Identifying the critical materials and services required to support company strategies in key performance areas, particularly during new product launch and or organizational improvements
  • 8. Procurement Process Canvassing/Bidding Receiving of delivery * Choose supplier * Process payment •Approved by the with best rate and to Supplier Department Head, President • Source three can meet delivery • Ensure that and Finance (3) best quote time suppliers Manager delivers on time Purchase Requisition Awarding of PO Payment Form
  • 9. Goals for Improvement • Integrate Procurement, CS and Logistics Department into one complete cycle. PROCUREMENT PROCUREMENT CUSTOMER SERVICE SUPPLY CHAIN LOGISTICS CUSTOMER LOGISTICS SERVICE
  • 10. What is Supply Chain? • A Supply Chain consists of suppliers, manufacturing centers, warehouses, distribution centers, and retail outlets, as well as raw materials, work-in process and finished products that flow between the facilities. ITC-SCM
  • 11. Opportunities Cost Reduction Lower Inventories Better Customer Service Closer Collaboration with Upstream and Downstream Customers and Suppliers
  • 12. Opportunities Cost Reduction Lower Inventories Better Customer Service Closer Collaboration with Upstream and Downstream Customers and Suppliers
  • 13. What is the Supply Chain Cycle?
  • 14. Supply Chain Cycle SUPPLIER PROCURE TRANSFORM PROCESS DELIVER CUSTOMER
  • 15. Supply Chain Cycle SUPPLIER PROCURE TRANSFORM PROCESS DELIVER CUSTOMER
  • 16. Supply Chain Motto Procure, Transform, And deliver, For Customer Satisfaction.
  • 17. Supply Chain Motto Procure, Transform, And deliver, For Customer Satisfaction.
  • 18. "Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results." Andrew Carnegie

Editor's Notes

  • #2: This template can be used as a starter file for presenting training materials in a group setting.SectionsRight-click on a slide to add sections. Sections can help to organize your slides or facilitate collaboration between multiple authors.NotesUse the Notes section for delivery notes or to provide additional details for the audience. View these notes in Presentation View during your presentation. Keep in mind the font size (important for accessibility, visibility, videotaping, and online production)Coordinated colors Pay particular attention to the graphs, charts, and text boxes.Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale.Graphics, tables, and graphsKeep it simple: If possible, use consistent, non-distracting styles and colors.Label all graphs and tables.
  • #3: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #4: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #5: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #6: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #7: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #8: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #9: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #10: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #11: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #15: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #16: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #17: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #18: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
  • #19: Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.Introduce each of the major topics.To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.