Ops Summit Slides (5 Nov 2012)
- 2. Stage 30 16 15 1 2 29 14 17 28 3 18 13 12 4 27 19 26 22 20 6 5 24 25 9 7 10 11 21 8 23 EXIT
- 3. Program TIME PROGRAMME 1.50 – 2.00 pm (10 mins) Registration 2.00 – 2.30 pm (30 mins) COO Opening Speech 2.30 – 2.50 pm (20 mins) Ice Breakers 2.50 – 3.30 pm (40 mins) Group Sharing I Refreshments 3.30 – 4.00 pm (30 mins) Group Activity 4.00 – 4.10 pm (10 mins) Video 4.10 – 4.40 pm (30 mins) Group Sharing II 4.40 – 5.00 pm (20 mins) COO Closing
- 6. The Vision 2016 Journey over The Past Year Aug Setting the Vision at Retreat 1: Value-Based Strategy, focused on Patient and Staff Values. Aug Sep Oct Nov - Dec Jan Feb Mar Apr Feedback on Patient and Staff Values. Conducting Focus Groups. Refining the Vision at Retreat 2. Workplans by workgroups. May Jun Jul Communication of Vision 2016 to entire TTSH: 4 Greats, Patient and Staff Values Roll-Out of Engaging Leadership Program Launch of Vision 2016 Video: “Embracing Life, Inspiring Lives” 2011 2012 V2016 Survey was conducted on awareness
- 7. The Vision 2016 Journey … The Vision 2016 Video
- 8. 4 Greats, Staff & Patient Values We have set our Vision & engaged the ground on staff values …. The next step, Patient Values
- 10. 1. First “Ward of The Future” Opens
- 11. 2. Our Largest Clinic Opens!
- 12. 3. Emergency Updated – New Flows!
- 13. 4. SIMULATION Comes to TTSH!
- 14. 5. First Patient @ TTSH Retreat!
- 15. 6. Celebrating 100 Years of Surgery!
- 16. 7. TTSH’s Dr Kumaran Peaks Mt Everest!
- 17. 8. The World on TTSH Plate!
- 18. 9. UP our Service!! Harvest Day 2012 Launch of Patient Ambassadors!
- 19. 10. Christmas Comes Alive @ TTSH!
- 21. 1. Staff Comes First @ Annex 2!
- 22. 1. Staff Comes First @ Annex 2!
- 23. 2. 25 Years of Geriatric Medicine!
- 24. 3. Patient Experience Centre
- 25. 4. Invasive Cardiac Lab… Fastest Door to Balloon in S’pore!
- 26. 5. SPA @ B1 Atrium! Sports, Pain & Allied Health
- 28. 6. Zero Needless Wait @ B2 Pharmacy!
- 29. 7. Old Buildings given New Lives! New 101 - Foot Limb Centre TB Control Unit Old 104 - Foot Limb Centre
- 30. 8. Get Smart – Enterprise Appointment System EAS / BI / GIS
- 31. 8. Get Smart – Enterprise Healthcare Intelligence
- 32. 8. Get Smart – Mapping Central RHS using GIS
- 33. 9. Commemorating 10 Years after SARS
- 34. 9. Then…15 years after SARS…
- 35. 10. Health City @ Novena South Gateway
- 36. Integrated Intermediate Care Hub Ren Ci NNI TTSH 10. Health City @ Novena North Gateway
- 37. Page 37 Health City @ Novena Community Park Impression of elevated walkway facing the playground Trails Heritage Health Eco Food
- 38. Thank You
- 39. Ice Breakers Speaks more than 5 languages Name: Department: Knows how to play the ukulele Name: Department: Can sing a Theresa Teng’s song Name: Department: Has performed live on stage in a band Name: Department: Has 4 or more children Name: Department: Has travelled to more than 10 countries Name: Department: A man who cooks and bakes Name: Department: Is wearing a pink blouse/ shirt now Name: Department: Hates durians but loves to eat jackfruit Name: Department: Stays in the same neighbourhood as you Name: Department: Dressed up for a Halloween party this year Name: Department: Keeps more than 4 pets at home Name: Department:
- 40. Group Sharing I PART I 1. Share with your group: Name, department and month of birthday 2. What is the food that you love and hate the most? Why? 3. How do others describe you? 4. Share about what you do in a day’s work. 5. What do you find the most interesting about your work/department? 6. Share when was your happiest moments in TTSH? 7. What is your current (biggest) challenge you are facing?
- 41. GROUP ACTIVITY
- 42. Stage Group Activity Tie raffia string to LEFT hand
- 48. Stage Group Activity (PART 1) Left Hand to Right Hand
- 53. VIDEO Pay It Forward Video in TTSH PAY IT FORWARD TTSH 5 Nov 12 1
- 54. Group Sharing II Part II You have heard about your colleagues’ job scope, aspirations, joys and challenges at work. Please share within your group: (i) What is the one thing you can do to help/assist them so as to make TTSH a great place for working? (i) Your experience on some form of help you have received at work
- 55. Thank you
- 56. CELEBRATING 168 YEARS OF TRADITION AND TRANSFORMATION IN HEALTHCARE Ops Staff Engagement
- 57. Pay It Forward Engagement starts with us!
- 58. Why is Engagement Important? Stephen Covey, in his book The 8th Habit, describes a poll of 23,000 employees drawn from a number of companies and industries. He reports the poll's findings: • Only 37 percent said they have a clear understanding of what their organization is trying to achieve and why • Only one in five was enthusiastic about their team's and their organization's goals • Only one in five said they had a clear "line of sight" between their tasks and their team's and organization's goals • Only one in five fully trusted the organization they work for • Only 15 percent felt that their organization fully enables them to execute key goals
- 59. Why is Engagement Important? Only these 4 players know which goal is theirs Only these 2 players care about scoring goals Only these 2 players know what positions they play Only these 2 players are not competing against their own team members.
- 60. Coming to a discussion near you… Feel free to contact us to give us your feedback and views! Suriani Poh Teo Kaiting Winnie Wong Ops Staff Engagement
- 61. Thank you!
Editor's Notes
- #2: Script Pointers: Purpose of session is to cascade to all staff TTSH Vision 2016 and to continue an ongoing dialogue on patient and staff values.
- #5: Script Pointers: Purpose of session is to cascade to all staff TTSH Vision 2016 and to continue an ongoing dialogue on patient and staff values.
- #58: Through the activities throughout this Ops Summit, we can see how each of us can make a difference to our colleagues’ work, helping/assisting in whichever way we can. Engagement starts with us! It doesn’t have to be top-down, we can engage from a bottom-up approach as well.
- #59: So, why is engagement important for us and the organisation? Here is an analogy from …
- #60: - "If, say, a soccer team had these same scores, only 4 of the 11 players on the field would know which goal is theirs. Only 2 of the 11 would care. Only 2 of the 11 would know what position they play and know exactly what they are supposed to do. And all but 2 players would, in some way, be competing against their own team members rather than the opponent.” If we are not an engaged team, despite our individual good performance, our efforts at work may not have as great an impact as they potentially can. Hence, as an Ops family, being an engaged team will likely enable us to win more matches, bringing about success to self and organisation.
- #61: As we begin our Ops Staff Engagement journey, we invite all to feel free to give us your feedback your views your opinions. Can contact any of the three of us. And you’ll be hearing from us again!