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Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
   1	
  
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Safe	
  Harbor	
  Statement	
  
The	
  following	
  is	
  intended	
  to	
  outline	
  our	
  general	
  product	
  direcEon.	
  It	
  is	
  intended	
  for	
  
informaEon	
  purposes	
  only,	
  and	
  may	
  not	
  be	
  incorporated	
  into	
  any	
  contract.	
  It	
  is	
  not	
  a	
  
commitment	
  to	
  deliver	
  any	
  material,	
  code,	
  or	
  funcEonality,	
  and	
  should	
  not	
  be	
  relied	
  upon	
  
in	
  making	
  purchasing	
  decisions.	
  The	
  development,	
  release,	
  and	
  Eming	
  of	
  any	
  features	
  or	
  
funcEonality	
  described	
  for	
  Oracle’s	
  products	
  remains	
  at	
  the	
  sole	
  discreEon	
  of	
  Oracle.	
  
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  
Oracle Public Cloud Operations
Alexander Barrere
Senior Systems Administrator, Global Cloud Operations
April 13 2015
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Topics
❏  Brief	
  Overview	
  of	
  Oracle	
  Cloud	
  properEes	
  
❏  Use	
  and	
  growth	
  of	
  ThousandEyes	
  monitoring	
  
❏  Deployment	
  of	
  Enterprise	
  Agents	
  infrastructure	
  
❏  Global	
  Enterprise	
  Agent	
  clusters	
  
❏  Monitoring	
  Cloud	
  properEes	
  at	
  scale	
  
❏  Future	
  infrastructure	
  endeavors	
  
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Oracle Service Cloud Properties
Platform as a Service (PaaS)
Java, Database, Messaging, etc.
Software as a Service (SaaS)
Oracle CX Cloud, HR Cloud, etc.
Infrastructure as a Service (IaaS)
Elastic Compute, Storage, etc.
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
●  Cloud Operations needed an alternative to our in-house monitoring tools
●  Purchased public agents on trial basis, over-utilized them within 3 months
●  Growth and use led to expand to an Enterprise Agent infrastructure solution
●  Limitations to multiple agents on one host led to architecture of a cluster
environment
●  Milestone to deploy to 16 Clusters worldwide by Q3 2015
The Growth and Need of Intelligent Monitoring
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Deployment of Enterprise Agent Infrastructure
●  Designed infrastructure to cater to multiple Oracle properties
○  agent overutilization for tests against sites
○  demand for monitoring increased across all of cloud
●  Need for agents to simulate end-user traffic
○  Security restrictions deploying on a Public External IP space
○  Concerns for Change Management Solutions and potential
Hijacking
○  Having to use NAT to solve for IPv4 over-utilization
Prior to cluster deployment distribution of use stable utilization
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Enterprise Network Infrastructure
Enterprise Hypervisor
ThousandEyes Network
Internet
Isolated Management Network
●  Simulating ‘end-user’ experience
on the public internet
●  Deployed on Oracle External
OOB network
●  Only ILOM connections to
Management network
●  iptables restricting connections
to egress only
Internet
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Global Enterprise Agent Clusters
●  Hypervisor: Sun servers running OEL6 virtualizing 25 guests
●  16 datacenter locations all deployed with 25 agents per site
○  400 Enterprise Agents all running multiple tests against production sites
●  Worldwide Network of agents to assure superior MTTR and high availability
and uptime for customers
●  Monitoring of DNS public servers to ensure resolution times are within
adequate metrics
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Enterprise Agent Clusters
●  Designed infrastructure to support
multiple Oracle properties
○  increased agent usage created high
demand for scaling
●  25 independent instances of the software
agent running
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Monitoring Cloud Properties at Scale
●  Discovering unwanted consistencies with reporting and trends
○  The deployment of the agent cluster revealed several patterns that were
unexpected on a large scale
○  24/7 monitoring of test sites to increase MTTR and Customer SLA's
●  Finding unique problems with reports and trends
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Future Infrastructure Features
●  Integration of pool-based system when creating tests
●  SAML authentication for Single Sign-on and Account Management
●  Full IPv6 integration
●  Utilizing API to automate test creation upon VIP creation
●  Deploy separate management
infrastructure for internal monitors
and deploying packages remotely
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  
Copyright	
  ©	
  2014	
  Oracle	
  and/or	
  its	
  affiliates.	
  All	
  rights	
  reserved.	
  	
  

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Oracle Public Cloud Operations from ThousandEyes Connect

  • 1. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     1  
  • 2. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Safe  Harbor  Statement   The  following  is  intended  to  outline  our  general  product  direcEon.  It  is  intended  for   informaEon  purposes  only,  and  may  not  be  incorporated  into  any  contract.  It  is  not  a   commitment  to  deliver  any  material,  code,  or  funcEonality,  and  should  not  be  relied  upon   in  making  purchasing  decisions.  The  development,  release,  and  Eming  of  any  features  or   funcEonality  described  for  Oracle’s  products  remains  at  the  sole  discreEon  of  Oracle.  
  • 3. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.    Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.   Oracle Public Cloud Operations Alexander Barrere Senior Systems Administrator, Global Cloud Operations April 13 2015
  • 4. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Topics ❏  Brief  Overview  of  Oracle  Cloud  properEes   ❏  Use  and  growth  of  ThousandEyes  monitoring   ❏  Deployment  of  Enterprise  Agents  infrastructure   ❏  Global  Enterprise  Agent  clusters   ❏  Monitoring  Cloud  properEes  at  scale   ❏  Future  infrastructure  endeavors  
  • 5. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Oracle Service Cloud Properties Platform as a Service (PaaS) Java, Database, Messaging, etc. Software as a Service (SaaS) Oracle CX Cloud, HR Cloud, etc. Infrastructure as a Service (IaaS) Elastic Compute, Storage, etc.
  • 6. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     ●  Cloud Operations needed an alternative to our in-house monitoring tools ●  Purchased public agents on trial basis, over-utilized them within 3 months ●  Growth and use led to expand to an Enterprise Agent infrastructure solution ●  Limitations to multiple agents on one host led to architecture of a cluster environment ●  Milestone to deploy to 16 Clusters worldwide by Q3 2015 The Growth and Need of Intelligent Monitoring
  • 7. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Deployment of Enterprise Agent Infrastructure ●  Designed infrastructure to cater to multiple Oracle properties ○  agent overutilization for tests against sites ○  demand for monitoring increased across all of cloud ●  Need for agents to simulate end-user traffic ○  Security restrictions deploying on a Public External IP space ○  Concerns for Change Management Solutions and potential Hijacking ○  Having to use NAT to solve for IPv4 over-utilization Prior to cluster deployment distribution of use stable utilization
  • 8. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Enterprise Network Infrastructure Enterprise Hypervisor ThousandEyes Network Internet Isolated Management Network ●  Simulating ‘end-user’ experience on the public internet ●  Deployed on Oracle External OOB network ●  Only ILOM connections to Management network ●  iptables restricting connections to egress only Internet
  • 9. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Global Enterprise Agent Clusters ●  Hypervisor: Sun servers running OEL6 virtualizing 25 guests ●  16 datacenter locations all deployed with 25 agents per site ○  400 Enterprise Agents all running multiple tests against production sites ●  Worldwide Network of agents to assure superior MTTR and high availability and uptime for customers ●  Monitoring of DNS public servers to ensure resolution times are within adequate metrics
  • 10. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Enterprise Agent Clusters ●  Designed infrastructure to support multiple Oracle properties ○  increased agent usage created high demand for scaling ●  25 independent instances of the software agent running
  • 11. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Monitoring Cloud Properties at Scale ●  Discovering unwanted consistencies with reporting and trends ○  The deployment of the agent cluster revealed several patterns that were unexpected on a large scale ○  24/7 monitoring of test sites to increase MTTR and Customer SLA's ●  Finding unique problems with reports and trends
  • 12. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.     Future Infrastructure Features ●  Integration of pool-based system when creating tests ●  SAML authentication for Single Sign-on and Account Management ●  Full IPv6 integration ●  Utilizing API to automate test creation upon VIP creation ●  Deploy separate management infrastructure for internal monitors and deploying packages remotely
  • 13. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.    
  • 14. Copyright  ©  2014  Oracle  and/or  its  affiliates.  All  rights  reserved.