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- 1. ORACLE DATA SHEET WESTERN EUROPE ORACLE CONSULTING SERVICES SIEBEL CUSTOMER ORDER MANAGEMENT PACKAGED SERVICES Western Europe Oracle Consulting offers a number of services that focus on improving the implementation of Oracle’s Siebel Customer Order Management (C/OM) Applications. These services enable you to derive the business benefits of the features and function of the Siebel C/OM AT A GLANCE product suite in an accelerated timeframe. • Faster ROI across the organization • Helps companies achieve Overview quicker Quote and Order Capture OCS (Oracle Consulting Services) provides a number of proven and cost effective • Participated in many Siebel packaged services that offer various health-check levels and improvements of your C/OM Projects Siebel C/OM solution. Every package is carefully tailored to target your main concerns • Better realisation of business benefits by providing suggestions to improving your implementation in shortest possible • Oracle experience and timeframe. The services include all aspects of Siebel C/OM solution including coverage in over 145 functional, technical and architectural matters. countries • Dedicated resources with The Oracle Consulting packaged services include: extensive C/OM expertise • Proven results • Siebel Product Modeling Quick Start Pack: Designed to quickly build product and pricing configurations of your products within a target environment. RELATED SERVICES • Siebel Product Modeling Improvement Pack Designed to provide a You may also be interested in thorough review of your selected product models. the following offerings from Oracle Consulting: • Siebel Product Catalog Improvement Pack: Designed to provide a complete • Siebel CRM Strategic CRM Implementation Planning review of your entire product catalog including display, access, eligibility and Services compatibility. • Upgrade Services • Siebel Pricer Improvement Pack: Designed to undertake an expert review of your ePricer configuration, considering both design and performance. • Siebel Order Management Usability Improvement Pack: Designed to provide a review of your user journeys, click-stream and provide recommendations for improvements. Key Benefits The Siebel C/OM Packaged Services are delivered by highly skilled consultant with specific in-depth knowledge on each area of Siebel C/OM, ensuring rapid and detailed analysis in a very short timeframe. The services are designed to run onsite and/or offsite in order to cause minimal disruption to your business or any other ongoing work that you may be going through at the time of our engagement. 1
- 2. ORACLE DATA SHEET WHY ORACLE CONSULTING • Duration: Varies from package to package, but most of our packages are • Leading Expertise: Oracle's conducted over 15-manday engagement, performed by 1 to 2 Oracle own experts providing thought leadership for every consultants over 2 to 3 week period. Depending on complexity of your Oracle solution. implementation, we can also provide further ad-hoc engagement at affordable • Dedicated Customer Order prices. Management team with highly skilled individuals. • Expertise: You get direct access to our leading experts with in-depth • Broad knowledge of the area(s) of Siebel C/OM that you have chosen to review. Coverage: “End-to- end” lifecycle services across Also, you will have indirect access to other Oracle LOB’s such as product the entire Oracle product management and strategy. footprint. • Global Scale: 13,000 Oracle • Deliverables: Every packaged service has been designed to deliver a final experts in 145 countries, Report detailing all our work including analysis, results, recommendations and serving over 20 million users. steps required to implement recommendations taking into account the • Unified Methodology: Based complexity of your environment. on industry standards, high quality results across complex projects. • Flexible Delivery: Onsite, Oracle Consulting offsite, and offshore, along with innovative solutions such Oracle Consulting in Western Europe has established a dedicated team of highly skilled as Rapid Starts and Expert Oracle experts, not only very experienced in core Siebel functionality, but besides this Services. focused primarily on Siebel C/OM Applications. How We Are Different The Oracle Consulting team is focused exclusively on Oracle Technologies, and we have the experts that others turn to for leading practices in Oracle software implementations. We know Oracle best and can provide your business with tightly integrated, comprehensive, superior services throughout your ownership experience. Getting Started Leverage Oracle’s methods, tools and extensive experience with customer implementations across diverse industries and geographies. Tight integration across Consulting, Development, Support, Education and Global Delivery puts the entire Oracle team behind your success. For more information on Oracle Consulting Services in Western Europe, please contact us at we-siebel-product-line_it@oracle.com. Copyright © 2009, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. 0109 2