Organization Development and Learning Assessment
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This document provides an overview of competencies in learning and organization development. It lists 33 competency areas and rates them on a scale from L (learning) to E (expert). The competencies cover areas like change management, organizational design, team effectiveness, employee retention, consulting skills, business knowledge, communication skills, and results orientation. For each competency area, there is a rating and optional comments section to provide feedback. The overview aims to assess strengths and areas for development across the different competencies.
Organization Development and Learning Assessment
- 1. Learning and Organization Development: Competency Overview L = Learning – may have practical knowledge of specific competency but has not demonstrated specific skills associated with the competency consistently P = Proficient – consistently demonstrates skills P/E = Proficient/Expert – consistent demonstration and is becoming recognized as an expert in specific competency areas E = Recognized expert in competencies; innovative approaches and techniques introduced and employed Competency Area Rating Comments Organization Effectiveness 1. Change dynamics – enabling effective change 2. Organizational design and structure – designing and structuring organizations, units, and jobs to optimize effectiveness 3. Team effectiveness – fostering optimal team effectiveness 4. Employee retention/ motivation – keeping and energizing organizational talent 5. Human resource development – fostering learning and building capabilities 6. Performance management – introducing, supporting and using effective performance management processes, practices, tools, and metrics 7. Strategy – supporting strategic decision- making 8. Measurement/evaluation/HR metrics – establishing measures to inform and guide HR and business decisions 9. Quality – supporting process improvements
- 2. throughout the organization (including elimination of unnecessary work) II. Consulting Skills 10. Situation assessment skills – asking the right questions to quickly uncover needs and issues 11. Contracting skills – reaching and establishing clear agreements while effectively managing expectations 12. Consulting tactics – working through difficult situations (e.g., unrealistic deadlines) 13. Diagnostic skills – using various methods (e.g., surveys, focus groups, interviews) to uncover the real issues and causes, and possible solutions 14. Brokering capabilities – bringing in “right” internal or external resources to ensure organizational needs addressed 15. Facilitation skills – managing meetings to ensure participant involvement, goal- accomplishment and efficient use of time
- 3. Competency Area Rating Comments Business/Industry Knowledge 16. Industry knowledge – maintaining awareness of major trends in the industry including current and emerging competitors 17. Company-specific knowledge – using knowledge of the organization (e.g., products/services, value chain) to ensure that actions taken support business success 18. Financials/budgeting – interpreting financial statements and budgets to guide effective decision-making (may also include providing input into or building budgets) 19. Global perspective – maintaining awareness of business-related global trends and issues 20. Line management perspective – viewing issues from the perspective of the line, including implications for business unit success
- 4. Competency Area Rating Comments Enablers 21. Communication skills – communicating effectively through verbal, written, and non- verbal means 22. Presentation skills – communicating ideas, findings, and recommendations in front of groups 23. Problem-solving – examining and analyzing “data” to uncover patterns, root causes, and potential solutions; may involve systems thinking 24. Dealing with ambiguity – displaying comfort and flexibility when confronted with incomplete data or changing situations 25. Political awareness – taking actions that show sensitivity to company “political issues” in order to help the organization succeed 26. Integrity –doing what is right even if it may be unpopular; acting and speaking honestly and courageously 27. Interpersonal skills – interacting with others to help ensure positive outcomes and foster strong relationships; including appropriate use of influencing skills 28. Team orientation – demonstrating interest in and contributing to the success of the team (and not just to one’s own success)
- 5. 29. Computer skills – using basic computer applications (e.g., spreadsheets, e-mail, presentation software) 30. Project management skills – using effective project planning, staffing, and oversight to help ensure projects are on-time and on- budget 31. Time management skills – prioritizing and handling multiple tasks/ responsibilities within time constraints 32. Continuous learning orientation – taking actions to learn about self (e.g., seeking feedback), establish goals, and ensure on- going self-development and growth 33. Results Orientation – demonstrating a track record of delivering results and fulfilling commitments
- 6. 29. Computer skills – using basic computer applications (e.g., spreadsheets, e-mail, presentation software) 30. Project management skills – using effective project planning, staffing, and oversight to help ensure projects are on-time and on- budget 31. Time management skills – prioritizing and handling multiple tasks/ responsibilities within time constraints 32. Continuous learning orientation – taking actions to learn about self (e.g., seeking feedback), establish goals, and ensure on- going self-development and growth 33. Results Orientation – demonstrating a track record of delivering results and fulfilling commitments