Overview of PPI
- 1. Practical Process Improvement An Overview of PPI Dr. Mike Bell ©R. Edward Zunich www.simpleimprovement.co.uk 1
- 2. PPI Eight Step Problem Solving Method© Step 1 Step 2 Step 3 Mission Statement Current Process Simplify Process Identify problem History Look for waste and obvious Define boundaries Flowchart problems Develop metrics Identify key process steps Remove all waste and obvious Identify stakeholders Gather data problems Set Goals Plan Step 8 Step 4 Future Plans Analyse the Data Develop list of unsolved issues Act Do Identify possible causes Decide teams next activity and Use improvement tools involvement Verify with data Study Step 7 Step 6 Step 5 Standardisation Test Solutions Find Solutions Describe new process Conduct a test Evaluate solutions with data Develop a plan PDSA Identify stakeholders Ensure all actions are completed Study results Identify barriers Take action Develop a plan ©R. Edward Zunich www.simpleimprovement.co.uk 2
- 3. Principles of PPI Logical Simplicity Profit Involve Practical Everyone Methods And Tools ©R. Edward Zunich www.simpleimprovement.co.uk 3
- 4. Overview of the PPI Process ©R. Edward Zunich www.simpleimprovement.co.uk 4
- 5. PPI Roles - Summary • Program Champion Senior Manager responsible for the overall success of the PPI Process Manager Process Champion program Teaches and coaches Owns the process being the teams through the worked on by the team, 8-step process, up to responsible for the success of the Report Out the team PPI Coordinator Coordinates training schedules, training numbers, metrics PPI Team Team Leader Cross- Leads the team, functional responsible for PPI Administrator team, 5 – 7 project ‘content’ and Assists with training members team activities room set up, materials and logistics Facilitator Aligned with PPI team, assists with PPI ‘process’ and resolving any team dynamics issues ©R. Edward Zunich www.simpleimprovement.co.uk 5
- 6. Narrowing using the PPI Process & Tools Opinions Ideas Mission Statement Brainstorm Define Fishbone Boundaries Data Team focuses Team presented Quick Vote Analysis on 20% of the with 100% of the Operational 4 M’s & E Solutions process that Process Definitions Pareto causes 80% of Data SPC the problem Study Gathering Current Process Check Sheets Quick Fix’s ©R. Edward Zunich www.simpleimprovement.co.uk 6
- 7. PPI Team Training Training Days 1 2 3 Project Review / Coaching Days Training Days with Process Manager teaching 4 5 6 Teams start their project on Day Dry Run Report 1 Out Days 1 & 2 are ‘back to back’ Project review with Process 7 8 Day 3 is Statistical Process Manager coaching teams Control (SPC) training – Days 4,5,6 are normally half Team Dry Run (DR) with normally the following week days but depends upon Process Manager to from Days 1 & 2 number of teams finalize Report Out Day 3 also includes a project Review days are normally presentation review / coaching session with scheduled every two weeks Report Out (RO) is the team normally within 1 or 2 days of Dry Run ‘Formal’ PPI Training – Structured 8 -12 Week Process ©R. Edward Zunich www.simpleimprovement.co.uk 7
- 8. PPI Team Training Project Overview Training & Coaching Phase Report Out Project Activity Phase PPI Team Involvement Implementation Phase Control Phase (6 months min) Process Manager Involvement Process Champion Ownership ©R. Edward Zunich www.simpleimprovement.co.uk 8
- 9. Ground Rules • Participate & ask questions • Do not interrupt Mobile Phones off • Do not dominate please! • Attack problems not people • Record ideas accurately • 3 knock rule • 100 mile rule • Use the parking space • BE ON TIME • Have fun ©R. Edward Zunich www.simpleimprovement.co.uk 9