Pass the ServiceNow CIS-CSM Exam with Ease
- 1. How to Prepare for ServiceNow CIS-CSM Exam?
- 2. ServiceNow CIS-CSM Exam Summary: Vendor ServiceNow Exam Code CIS-CSM Full Exam Name ServiceNow Certified Implementation Specialist - Customer Service Management Number of Questions 60 Sample Questions ServiceNow CIS-Customer Service Management Exam Sample Questions and Answers Practice Exam ServiceNow CIS-CSM Practice Test Time Limit 130 Minutes Exam Fee USD $450
- 3. CIS-CSM Certification Syllabus Content: Syllabus Topics: Weights ● Engagement Methodology and Project Planning 5% ● Customer Service Management System Setup and Configuration 60% ● Customer Service Management Integration 10% ● CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics 25%
- 4. ServiceNow CIS-CSM Training: Recommended Training: ● Customer Service Management Implementation
- 5. CIS-CSM Study Guide: ● Know about ServiceNow CIS-Customer Service Management book details. ● Go through ServiceNow CIS-CSM exam syllabus. ● Go through ServiceNow CIS-Customer Service Management sample questions. This will give you a clear idea about the real exam. ● Enroll for CIS-CSM practice test on ProcessExam.com. ● Identify your weak areas from CIS-CSM sample exam and do more practice with system.
- 6. ServiceNow CIS- Customer Service Management Sample Questions
- 7. Que.: 1. Which statement is NOT true about browser support for the ServiceNow CSM Workspaces? Options: a) Mobile phone browsers can also support the desktop version of the UI. b) ServiceNow workspaces are supported by the latest public release of Chrome and Firefox. c) Browser support varies for each version of the user interface. d) ServiceNow workspaces do not support Internet Explorer or Microsoft Edge.
- 8. Answer: a) Mobile phone browsers can also support the desktop version of the UI.
- 9. Que.: 2. What is the final state of a case? Options: a) Resolved b) Resolution Accepted c) Completed d) Closed
- 11. Que.: 3. A single piece of work to be handled by an agent, in Advance Work Assignment is called: Options: a) Work order b) Interaction c) Work unit d) Work record e) Work item
- 13. Que.: 4. Which AWA service channels can be used by Customer Service Management? (Select three) Options: a) Email b) Walk-up c) Chat d) Case e) Telephony
- 14. Answer: b) Walk-up c) Chat d) Case
- 15. Que.: 5. Which of the following is included in an account relationship record? (Select two) Options: a) A source account, selected in the Account From field b) A target account, selected in the Account To field c) A contact, selected in the Contact Name field d) A location, selected in the Location field
- 16. Answer: a) A source account, selected in the Account From field b) A target account, selected in the Account To field
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- 18. Unique Features Continued…. ● If a candidate wants to know about CIS-Customer Service Management training detail, our website provides information about that too. ● A candidate is able to know about his performance depending on the result section of CIS-Customer Service Management online test. ● Marks obtained could be a motivator factor to prepare more or less depending on the result. ● Last but not the least, we have a money back policy in our website,that makes us really unique. ● Testimonials written on the website, could be helpful to choose our website, as these are shared by our valuable users, who availed our online practice test.
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