Pebble: Telemetry for continuous product improvement
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Telemetry involves collecting data from products in the field to enable continuous product improvement. Pebble collects log data and core dumps from watches to help troubleshoot issues for support requests. Anonymous usage analytics are also collected from watches and sent to the cloud when users consent. This data is analyzed to gain insights on usage patterns and app performance which are then shared with app developers to help them further optimize their apps. The goal of Pebble's telemetry efforts is to inspire new goals, develop improvements, measure their effects, and repeat this process of evaluation and enhancement.
Pebble: Telemetry for continuous product improvement
- 1. TELEMETRY FOR CONTINUOUS PRODUCT IMPROVEMENT OR, OUR JOURNEY TOWARDS COLLECTING INSIGHTS FROM PRODUCTS IN THE FIELD MARTIJN THÉ SOFTWARE ENGINEER / BLUETOOTH LEAD @ PEBBLE.COM
- 2. QUIZ TIME!
- 5. why it no work?
- 11. TELEMETRY
- 12. Wikipedia: “Telemetry is an automated communications process by which measurements are made and other data collected at remote or inaccessible points and transmitted to receiving equipment for monitoring.”
- 13. WHY TELEMETRY? KEY TO CONTINUOUS PRODUCT IMPROVEMENT
- 15. Mobile App Pebble Flash Logs fetched when user creates support request Support Request Email support@…
- 16. Mobile App Pebble Flash Logs fetched when user creates support request Support Request Email support@… RAM “Debug Stats”: – notification count – awake secs count – sleep secs count – stop secs count …
- 18. Mobile App Pebble Flash Core Dump Support Request Email support@… RAM Logs upon crash: store all of RAM to flash
- 23. Cloud Data Warehouse Relational Database Table Mobile App Pebble Flash Analytics Storage RAM sent opportunisti- cally, only when user consent is given Analytics Storage Analytics Counters (reset & stored hourly) sent opportunisti- cally, only when user consent is given
- 26. Median'Bu*on'Clicks/Launch' Sustained'Usage'Index' 0' 0.1' 0.2' 0.3' 0.4' 0.5' 0.6' 0.7' 0.8' 0.9' 0' 5' 10' 15' 20' 25' Median'Bu*on'Clicks/Launch' Sustained'Usage'Index' 0' 0.1' 0.2' 0.3' 0.4' 0.5' 0.6' 0.7' 0.8' 0.9' 0' 5' 10' 15' 20' 25' Median'Bu*on'Clicks/Launch' Sustained'Usage'Index' 0' 0.1' 0.2' 0.3' 0.4' 0.5' 0.6' 0.7' 0.8' 0.9' 0' 5' 10' 15' 20' 25' SHARING ANALYTICS INSIGHTS WITH PEBBLE APP DEVELOPERS 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& App w/o pin App w/ pin Start incorporating Timeline pins 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate& 0" 0.5" 1" 1.5" 2" 2.5" 6/29/15" 7/6/15" 7/13/15" 7/20/15" 7/27/15" 8/3/15" 8/10/15" 8/17/15" 8/24/15" 8/31/15" 9/7/15" 9/14/15" 9/21/15" Usage&Rate&
- 28. QUESTIONS?