People Introduction
- 1. • Recruitment • Outsourcing • HR Services People TM We Are The World Professional Employers Private Ltd.
- 2. Inside this way Company Profile Our Mission History & Background Core Values Products & Services HR Strategy & Organization Development Training & Development Employee Outsourcing Executive Search Services Recruitment Process Outsourcing Business Process Outsourcing Antecedent/Physical Verification Payroll Management Document Management Refreshment / Peons / Tea Boys Outsourcing Management Profile Gohar S. Butt, Shahab Sharif, Faisal Ashraf, Mukhtar Nazir, Sumble Butt, Javaid Khan, Naveed A. Khan, Mohammad Sarosh Alam & Ehsan Mohsen Contacts International & Regional Offices
- 3. Mission, History & Background heart and soul Our Mission To build value based relationships by providing reliable solutions for Human Resource and Process Outsourcing History & Background • Established 01 July 2001 in Karachi, Under the name of Equity Exchange & Trust. • Established Outsourcing Arm 2002 by the name of Professional Employers Services • Opened Lahore office 2003 • Established Executive Search 2005 • Established Antecedent / Physical Verification Division 2005 • PES converted to Professional Employers Pvt. Ltd (PEOPLETM) 2007 • All consulting, verification and executive search divisions of EE&T transferred to PEOPLETM . EE&T now operates as a holding company 2008 • PEOPLETM currently a leading HR & Outsourcing Services Provider to financial sector & other industries
- 4. Core Values what we believe • Relentless • Conventional Wisdom & Relentless Research for better ways to manage businesses and handle challenges. • Innovative • Partnership • Multiple Solutions for Every Challenge • Inspiring • Our Success Lies in the Success of Our Clients • Harmonious • We Are Our People • Our Social Profile
- 5. HR Strategy & Organizational Development suited and booted Experience • ACBL • Development of an appropriate organizational model • MCB Bank Ltd. • Job description documents • SNGPL • Invest Capital • Job evaluation assessments and assigning pay grades • Meezan Bank Ltd. • Salary ranges and bench marking remuneration • Union Bank Ltd. • PICIC • Performance Management Systems • UBL Fund Managers • Defining requisites and formulating policies • AMZ Securities Ltd • United Bank Limited • Drafting of employee reference manuals • Mercer Worldwide • Cosa Nostra • Pak Brunei Investment Co.
- 6. Training & Development aiming higher Experience Strategy & Organization Performance • ACBL • Strategy Formulation Workshops • SCB • Defining Mission, Vision & Values • Union Bank Ltd. • High Performance Forums • Management for Value Creation • Habib Bank Ltd. • KASB Bank Ltd. Individual Performance • SSGC • Performance Management Process • Pepsi Cola International • Organization Structures, Job Descriptions & Evaluations • Beaconhouse Informatics • Goal Setting & Facilitating High Achievement Core Competency • Call Centre Agents • Cashiers • Sales & Service Representatives Behavioral Skills • Communication Skills • Presentation & Writing Skills • Coaching Skills • Train the Trainer Programs • Conflict Resolution Skills • Team Building Sessions
- 7. Employee Outsourcing multiply potential Experience • Habib Bank Ltd. • Recruiting, hiring and outplacement of employees • MCB Bank Ltd. • Completion of joining formalities & required checks • Atlas Bank Ltd. • Maintenance of personal files • United Bank Ltd. • Processing of salaries and pay packages • JS Bank Ltd. • Income tax management for employees • Faysal Bank Ltd. • Medical benefits / Insurance management • Khushhali Bank Ltd. • Prerequisite handling • American Express Bank • Terminal benefits management • Dawood Islamic Bank • Performance appraisal result coordination • AC Neilsen Pakistan • Training need analysis and facilitation • Phillips Paksitan • Subsidies and loan processing and custodial services • Total Atlas Lubricants • Staff survey and motivational analysis • National Bank of Pakistan • Satisfying EOBI, Social Security and other regulations • Emirates Global Islamic Bank • Other areas can be outsourced as per need. • Saudi Pak Commercial Bank • SECP
- 8. Executive Search Services finding mr.right Experience • Habib Bank Ltd. Whether you require contractual or permanent employees, PEOPLE™ Executive Search will provide you • JS Bank Ltd. with qualified professionals. From receptionists to senior • SCB, Dubai executives, our recruitment consultants can quickly • MAKRO source the personnel you need to ensure that your daily operations continue un-interrupted. A few of these • METRO services appear below. • Adam Soft • Monsanto • Recruitment Process Outsourcing (RPO) • DCD Group • Targeted Search • Qurshi Industries • Resume / CV Hosting • Taq Logistics • Candidate Testing & Behavioral Analysis • AC Neilsen Pakistan • Participation in Job Fairs / Universities • Pepsi Cola International • International Industries Ltd • Beaconhouse School Systems
- 9. Recruitment Process Outsourcing perfect deliveries Recruiter • Lowest Profile Upload time • Highly well Developed Features • Job Seekers, Employers & Recruiters. • Generates Client specific MIS Reports • Is Online, hence can be accessed globally • Data base of Resumes is Secure • Makes Short listing Easy • Several other Status Updates Bulk Recruitment Collects extensive candidate information • Basic Personal information • Educational credentials • Experience profile • Key skills • Trainings attended & Awards held Assessment Centre • Establishes the Aptitude of the applicant • Ensures Fair and Impartial Assessment • Saves Time of Interviewing hundreds.
- 10. Business Process Outsourcing complete harmony Experience Today, major organizations are outsourcing major • Faysal Bank Ltd. business processes to PEOPLE™ in order to facilitate their • MCB Bank Ltd. growth by: • HSBC • ACBL • Achieving long-term cost savings • DIB • Achieving IT-enabled business transformation • EGIBL • Allowing management to focus on core business • Gaining access to best-in-class skills and capabilities • Achieving service quality improvements Tasks that can and should be handled outside the clients’ premises include but are not limited to the following: • Physical Verification of Consumer Loans • Applicant Residence & Office • Reference Residence & Office • Bank Statements Verification • Antecedent Verification – Staff • Previous Employment Reference • Educational Qualification checks • Registration Services
- 11. Antecedent / Physical Verification Outsourcing ensuring realities Scope of Verification Services Offered • Physical Verifications of Consumer Loans • Applicant Residence & Office • Reference Residence & Office • Bank Statements • Antecedent Verification – Staff • Previous Employment Reference • Educational Qualification checks • Valuation /Search Services & Registration Services Verification Department Structure • Verification Team • Cross Check Team • MIS Coordination Team PEOPLETM ensures: • 100% accurate information is provided to client • Services free of faults and defects • Conduct verification in an ethical manner • Comply with the provisions of all applicable laws • Services shall be performed to safeguard and protect clients’ interest. • No subcontracting of services to a third party
- 12. Payroll Management reward your stars Experience • DCD Group The latest addition to the People product portfolio is • Paradigm Real Estate PEOPLE™ Payroll Management. This product is available in three unique service packs: • Orix Properties • D’Hamidi • PEOPLE™ Payroll Basic • PEOPLE™ Payroll Gold • PEOPLE™ Payroll Platinum
- 13. Payroll Management reward your stars System Features • Employee Self Service Portal • Client Self Service Portal • HRMS • Payroll Administration • Tax Management • Reporting & Business Intelligence Tools PEOPLETM Submission Options • Online Entry • Through Email • Through Fax / Hardcopy PEOPLETM Payroll Disbursement Options • Direct deposit/EFT to employees' bank • Official cheques from PEOPLETM • Client’s company cheques
- 14. Payroll Management Data Migration Process Migration Planning Solution Identification Process Migration Methodology Methodology Migration questionnaire, Map Understand the needs, identify Migration questionnaire, Identify the organization and processes, team, scope, project plan, & team, Scope, Project plan, & Identify core/non core Process, communication plan. Project risk communication plan, Project Risk if any. Relationship matrix assessment & mitigation Assessment & Mitigation, Staffing, tech., and training plan Identify risks and impact factors Detailed mapping and Conceptualize solutions Inputs documentation, Baseline data Process evaluation, Process from HR, operations, training/ and CTQ Update training plan, prioritization, Resistance technology, Generate options risk and mitigation plan analysis and Mitigation Plan Phased project plan Risk mitigation and assessment Process modification, Process Plan. High level project plan, management setup, Process High level technology solution BCP/EMEA, Pilot implementation Business impact analysis Design, High level staffing and plans, Pilot SLA Execution plan training plan Conduct and evaluate pilot Communication strategy Review modified process and Detailed migration plan, CTQs, Update process Communication plan, management, BCP Production Handover to PEOPLETM SLA 3 to 5 Days 2 Days or 1 Pay Cycle
- 15. Payroll Management Process Migration Methodology Pre-Migration Project Planning Current Process Modified Process Pilot • Migration • Project team • Detailed mapping • Identify process steps • Conduct pilot questionnaire - Process map that need modification operations • Communication plan - WBS analysis • Migration feasibility - Volume analysis • Develop modified • Evaluate pilot Analysis • Project plan - Detailed DTP process • Review • DTP plan/compile DTPs • High- level process map • Baseline data • Process management - Modified process (SIPOC) system (Pro MPT & - CTQ/measurement • Baseline data (DCP) • CTQs with CPMN) criteria - Operational definition • Risk assessment & - Targets • Update • Compliance approval mitigation plan • Process BCP/EMEA - Sample size - Process management • Staffing plan (JDs, Skill •Training plan • Update DTP for system • Review - BCP/EMEA sets, tests, & FTE ramp modified Process up plan) • Define storyboard - Modified DTP • Training plan • Pilot implementation • Tech. & infrastructure plans (Site readiness • Production SLA • Risk assessment & requisition mitigation plan checklist) • Document learning • Measure storyboard • Analyze/improve storyboard • Control storyboard • Pilot SLA • PEOPLETM Segment Head Client Relationships Hiring & Training Pilot • Client Project Manager
- 16. Document Management handle with care System Features • Transform your paper filing system to enable greater information access • Promote information sharing enterprise-wide • Optimize your business processes to increase efficiency and productivity • Simply records retention and destruction procedures
- 17. Refreshment / Peons / Tea Boys Outsourcing take a break System Features • Recruitment & Employment • Training & Grooming • Uniforms, Shoes & Gloves • Provision of utilities • Hot & Cold, Tea / Coffee, Milk / Sugar
- 19. Gohar Sharif Butt CEO & Chief Consultant Shahab Sharif Executive Director & Principal Consultant Mr. Butt, the founding partner of the firm and its Chief Mr. Sharif is a professionally qualified Human Resources Consultant, is a professionally qualified Systems Analyst and an Specialist, a Masters Degree holder in Economics and Law with MBA, with over 17 years of diversified and accredited experience over 20 years of experience in Consulting and HR Outsourcing, in various fields of management with world class Industrial Relations & Personnel Management with multinationals. His key competencies include: Human Resource multinational organizations. Management, Organization Development, Banking Operations, Islamic Finance, Project & Change Management, Business His key competencies include Personnel Management, Process Re-engineering & Systems Planning. Prior to Industrial Relations, Labor Management, Training and establishing PEOPLE™, Mr. Butt held key positions in the banking sector. Organizational Development. After establishing PEOPLE™, Mr. Butt has lead several large Mr. Sharif is responsible for the outsourcing division of scale organizational developments, change and HR PEOPLE™ called Employee Outsourcing (EO) — which, under his management projects for private and public enterprises and leadership, is the largest HR and process outsourcing platforms also established a large scale HR and process outsourcing in the country. platform for prestigious clients country wide. He also provides expert advice and support in other areas of Alongside these initiatives, in August 2007, Mr. Butt Human Resource Management. He is currently advising established a real estate development firm, Orix Properties, as a numerous financial sector organizations in matters relating to partner and holds complete management control of the firm. employee relations, recruitment and selection and outsourcing. Orix is a unique real estate development firm whose majority shares are held by Orix Corporation Japan and Orix Leasing Pakistan. In June 2008, Mr. Butt re-structured The D’Hamidi Partnership Private Limited as its Chairman & CEO and as one of the four equity partners of the firm with complete management control. With its head office based in Karachi, The D’Hamidi Partnership is reputed as one of Pakistan’s critically acclaimed ideas company catering to brand, identity, advertising and event management. In June 2008, another business extension by Mr. Butt was the successful establishment and regional expansion of the PEOPLE™ brand as an associated concern in Dubai under the locally registered legal name, People Perfect, operating from the heart of Dubai on Sheikh Zayed Road.
- 20. Faisal Ashraf Country Head, Finance & Co. Secretary Mukhtar Nazir Segment Head, Service Delivery Mr. Ashraf is an Associate Chartered Accountant as well as a Mr.Nazir is heading the Information Systems and Service BSc Civil from University of Engineering & Technology. He has Delivery department at PEOPLE TM . He is a Professional Analyst worked in the fields of Audit & Compliance, Finance and and holds a degree in MIS, Marketing & Management from various consulting assignments. He has a strong background in project development, arranging finances and setting up the reputed foreign schools. He has over 13 years of experience in accounts and finance function for different organizations. Marketing, Management, Outsourcing and Information Systems while working in Malaysian, American, Canadian and Faisal’s core competencies include; Establishment of new and Pakistani markets with world class multinationals enhanced management and fiscal controls, procedures and documentation to ensure accurate and timely financial, regulatory, and compliance reporting consistent with industry His key competencies include: Business Process Re-Engineering, best practices. Organizational Development, Marketing Management Business Process Outsourcing and Client Relationship. Prior to Currently Mr. Ashraf is heading the Accounting & Finance PEOPLETM, Mr. Nazir worked with Electrolux (Pakistan) Limited functions for PEOPLE™ and other group companies. He also in Malaysia, Morgan Stanley in US, CostCo Wholesale Corp. in analyzes different new initiatives and ventures and guides the management regarding their viability. Faisal is also an US and Canada and Systems Limited in Pakistan. While associate member of Pakistan Engineering Council. His dual acquiring his MSBA degree from San Francisco State University qualifications, together with his diversified expertise, result in (SFSU), he had taught 2 Business/IS Courses as a Graduate the continued enhancement and overall productivity and Teaching Assistant at School of Business at SFSU for two years. performance of the organization.
- 21. Sumble Butt Segment Head, Strategic Planning & Consultant Dr. Javaid Khan Segment Head, HCM & OD Ms. Butt has wide ranging experience in Human Resources and Dr. Khan has earned dual degrees in the fields of Medicine and Project Management in varied environments. She has extensive Management. Dr. Khan’s key competencies include training background in Talent Selection, Talent Management, and driving business processes through effectively strategizing Organizational Development, Trainings, Rewards & Retention human resources. Dr. Khan has played a pro-active role in and Research. streamlining processes at Shaukat Khanum Hospital (SKMH), Ms. Butt has managed Human Resource assignments with Descon Engineering and Askari Bank. The industries he has SNGPL, Union Bank, MCB, Techlogix, Warid Telecom, Tetra Pak, worked with include Medical, Textiles, Chemicals, Engineering, Pfizer Pharmaceuticals, Lowe & Rauf and Metro Cash & Carry. Banking, Media and Consulting. She has also taught Human Resource Management and Economics at the undergraduate level at Lahore School of Some of his key training assignments include training sessions Economics. Ms. Butt has previously been associated with on Emotional Intelligence, Change Management, Team Mercer Human Resource Consulting and has conducted Job Building, Office Etiquettes, Performance Management Systems, Evaluation, Compensation Design, Benchmarking and Grading Self Management, Customer Satisfaction, ISO 9002 Systems, Structure Design exercises for several Multinationals as a Lead and Training of Collection Center Staff of SKMH Collection Consultant Centers. Dr. Khan also has the exposure of teaching Human Resource Development to the graduate students at Pak AIMS, Lahore. He is also a certified ISO 9002 Internal Auditor.
- 22. Naveed A. Khan Principal Consultant, Executive Search Mohammad Sarosh Alam Segment Head, Client Relationships Mr. Khan possesses seven years of diverse experience in the A passionate marketing & brand management professional, area of Human Resource Information Systems, ERP, Systems Mr. Alam possesses a MBA degree in Marketing & HR with over Implementation and Organizational Operations. Dual degrees 6 years of professional experience. holder in the field of IT & Sociology, Mr. Khan joined PEOPLE in November 2004, as an IT Executive and implemented various In his previous employments, he has been actively involved in systems related projects such as Online Recruiter, Candidate sales & marketing, business development & clients’ Assessment System & Document Management System, etc. relationship management on regional levels, including serving Appreciating his performance and contribution to the as Regional Marketing Manager for Moody International Company, the CEO awarded him a Performance Excellence Private Limited, A British multinational involved in ISO Award in March 2005. He was promoted to Assistant Manager certifications & other quality assurance services. He launched IT & Analyst in April 2006. several brands in industry and achieved high volume of targets while working for Kolson Foods. In December 2006, he moved to Lahore to explore the new growth opportunities in other aspects of PEOPLE businesses In January 2008, Mr. Alam joined PEOPLE as a Segment Head – and worked there for one year as a key member of relationship Client Relationships; he’s presently handling a large portfolio of management unit of Executive Search Department as well as clients for two segments i.e. Employee Outsourcing & Payroll facilitated in HR Consultancy Projects. Management. In December 2007, he moved back to Karachi, and joined His focus on marketing & business development has resulted in another HR Consultancy firm as a Group Recruitment Manager; the addition of several key accounts in PEOPLE’s portfolio. he implemented recruitment processes & online recruitment applications. In August 2008, Mr. Khan rejoined PEOPLE as a Principal Consultant – Executive Search with new plans and ideas for the overall growth of the organization.
- 23. Ehsan Mohsen Unit Head, Compliance & Audit Mr. Mohsen initially started his professional life in the leather garments business in Karachi, but upon re-locating to Islamabad, he joined Pakistan Tobacco Company (PTC) — a subsidiary of British American Tobacco Company, where, as Payroll Incharge in the HR department, he was responsible for the Company Payroll, including payments related to Medical, Traveling & Retirement, and Resignations. Mr. Mohsen also has worked in PTC Karachi’s marketing department before he left to join PEOPLE™ as Manager Central Processing Unit. Currently, Mr. Mohsen is heading Compliance.
- 24. Contact Us we are the world International Offices: PAKISTAN 42 c – E/1, Gulberg III, Lahore, Pakistan Tel: 0092 42 111 000 737 704, Progressive Plaza, Beaumont Road, Karachi, Pakistan Tel: 0092 21 111 000 737 UAE Suite 112, Al Moosa Tower I, PO Box 121400 Sheikh Zayed Road, Dubai Tel: 00971 4 332 5905 Other Regional Offices: Islamabad, Faisalabad & Multan Visit us online at: www.peoplepefectae.com www.people.com.pk