Performance Management Program Overview and Process Options.pptx
- 1. Performance Management Program Overview & Process Options October, 2017
- 2. Agenda 2 • Introductions • Part 1: Performance Management: Program Overview – Program Evolution – Three Phases – Goal Setting • Part 2: Performance Management: Process Options – Option 1: Performance Evaluation Framework – Option 2: Workday Execution • Example Timeline • Resources
- 3. Introductions 3 • Name • Unit or division • Tenure at University • How you or team currently use Performance Management
- 4. Part 1: Performance Management: Program Overview 4
- 5. HR Partner Feedback • Need for additional resources, especially surrounding people manager and employee roles • Need for universal University competencies • Need for greater levels of transparency • Need for online vs. paper forms 5 3 Talent & Rewards • Created checklists for HR Partner, People Manager and Employee • Aligned staff competencies with officer competencies • Continue outreach efforts via lunch & learns and unit specific training sessions • Pilot program in Workday last year; this year expanded invitation throughout campus Program Evolution: We Listened
- 6. 6 Goal Setting & Development Planning Mid-Year Calibration Year-End Review • Performance Management is an ongoing process involving feedback, coaching and recognition. • Effectively manage performance by acting with purpose to enhance competence, confidence and capability. • Three key phases throughout the year help maintain a focus on building talent and driving results through employee contributions. Overview
- 7. 7 Purpose: Clarify and align goals for the year • Set clear and measurable goals; define expectations • Discuss University wide competencies; identify development opportunities and interests in both the short (current role) and longer term (career goals) Goal Setting & Development Planning Mid-Year Calibration Year-End Review Phase 1: Goal Setting & Development Planning
- 8. 8 Purpose: Informal discussion to solicit and provide feedback, coaching, guidance and recognition for contributions • Discuss progress on performance, goals, and competencies; recognize accomplishments and identify challenges • Calibrate on goals for the remainder of the year and adjust plans as needed to accurately reflect changes to expectations and priorities Goal Setting & Development Planning Mid-Year Calibration Year-End Review Phase 2: Mid-Year Calibration
- 9. 9 Purpose: Discuss annual performance in relation to goals, competencies, and development plans • Identify and celebrate achievements (inclusive of goal delivery and competency demonstration) • Assess performance of goals and competencies and determine performance ratings Goal Setting & Development Planning Mid-Year Calibration Year-End Review Phase 3: Year-End Review
- 10. Goal Setting: A Balance 10 Results Achieved Competency Demonstration
- 11. Goal Setting: University Competency Model 11 Strategic Vision Diversity & Inclusion University Stewardship Discovery & Innovation Courage & Conviction Partnership & Collaboration Strategic Agility Performance & Execution Business Acumen Communications Resilience Decision Quality & Accountability Emotional Intelligence Top Talent Institutional Capacity Employee Engagement High Performing Team Manage Performance University Competency Model Value Creation (Strategic Leadership) Execution Excellence (Operations) Talent Investment (People) The University of Chicago competencies are focused upon: • Value Creation (Strategic Leadership) • Execution Excellence (Operations) • Talent Investment (People)
- 12. 12 Types of Goals Quantifiable Job Responsibility Review job responsibilities and create measureable components Stretch Opportunity Showcase growth in current role while gaining imperative skillsets New Initiative Introduce a new program, project or process Team Based Contribution to a team project or process Specific Answers the questions who and want Measureable Answers the question how Attainable Answers the question of reasonable Relevant Answers the question of expected results Time Bound Answers the question when Leverage SMART Model Goal Setting: Types of Goals
- 13. 13 • Establish clear expectations. Discuss expectations with people manager or gather input from team members to ensure desired state is defined. • Set goals in a way that success can be measured. This will provide ability to check assumptions and celebrate accomplishments. • Review goals on a quarterly basis and make adjustments, as needed. • Solicit ongoing feedback and make course corrections, when appropriate. • Track achievements throughout the year. Provide specific examples of goal achievement or competency demonstration. Goal Setting: Best Practices
- 14. 14 Action Questions / Needs / Concerns Planning Review job description with your people manager, and update as appropriate Review overall function and team goals Reflect on both achievements and opportunities from prior performance year Assessment Identify individual goals which align with team and functional goals Review University competencies, select 3-5, and define how competency specifically relates to your role. (i.e., how will you demonstrate a competency?) Reflect on short-term interests and longer-term career aspirations; think through potential challenges and resources needed to mitigate Calibration Be prepared to discuss your (draft) goals, competencies and development opportunities with your people manager Share your future career goals; define the support needed to be successful; create a development plan Summarize discussion and define next steps and timeline Next Steps Send completed performance evaluation to people manager, inclusive of the following - o Section 1, Job Profile Summary. This is your job description; highlight your key responsibilities o Section 2, Goal Setting- Identify 3-5 Annual Goals along with a brief Description & Expected results o Section 3, Competencies- Identify 3-5 Competencies from University Competency Model along with Relation to Role (i.e., a brief description of how you will demonstrate this) Share development plan with people manager Checklists were created for employees, people managers and HR Partners to help prepare for meaningful discussions. Goal Setting: Employee Checklist
- 15. Part 2: Performance Management: Process Options 15
- 16. 16 • Job Profile Summary • Goal Setting & Results Achievement • Performance Ratings • Competencies • Performance Evaluation Option 1: Performance Evaluation Framework (Manual Forms)
- 17. 17 Action • Describe the primary goals, functional oversight and contribution of role to unit and University mission. • Is the employee’s job profile accurate? — Confirm employee is in the correct job profile assignment based upon current duties and responsibilities Job Profile Summary Section I: Job Profile Summary Describe the primary goals, functional oversight and contribution of this role to unit/division and University mission; ensure alignment with employee job profile. Role Objective Click here to enter text.
- 18. 18 Action • Identify three to five annual goals and provide a brief description of both the initiative and expected results or outcome. • Assess achievement and indicate a performance rating (i.e., BE, NI, AE) at both the mid-year and year-end calibration. Goal Setting & Results Achievement Section 2: Goal Setting & Results Achievement Identify three to five annual goals and provide a brief description of both the initiative and the expected results. Evaluate performance at mid- year and year-end timeframes, integrating both employee self-assessment and manager evaluation Annual Goal Description & Expected Results Mid-Year Calibration Year-End Review Click here to enter text. Click here to enter text. Employee Self-Assessment Click here to enter text. ☐BE ☐NI ☐ME ☐AE ☐EE Manager Evaluation Click here to enter text. ☐BE ☐NI ☐ME ☐AE ☐EE Employee Self-Assessment Click here to enter text. Manager Evaluation Click here to enter text. ☐BE ☐NI ☐ME ☐AE ☐EE
- 19. 19 Action • Identify three to five competencies (i.e., behavioral expectations) from the University of Chicago Competency Model and describe how the this competency will be demonstrated in current role. • Assess achievement and indicate a performance rating (i.e., BE, NI, AE) at both the mid-year and year-end calibration. Competencies Section 3: Competencies Identify three to five competencies from the University of Chicago Competency Model; evaluate demonstration of competencies, according to role, during both the mid-year and year-end performance evaluation process. Competency Relation to Role Mid-Year Calibration Year-End Review Click here to enter text. Click here to enter text. ☐BE ☐NI ☐ME ☐AE ☐EE ☐BE ☐NI ☐ME ☐AE ☐EE
- 20. 20 Action • Assess overall performance, reflecting upon results and competencies. • Sign and date to reflect conversation occurred. Performance Evaluation Section 4: Overall Performance Evaluation Employee can provide supplementary comments (optional). Mid-Year Calibration Year-End Review Click here to enter text. Click here to enter text. Provide an annual performance rating balancing both the achievement of results and demonstration of competencies. Achievement of Results Demonstration of Competencies Annual Performance Rating Click here to enter text. ☐BE ☐ NI ☐ME ☐AE ☐EE Click here to enter text. ☐BE ☐ NI ☐ME ☐AE ☐EE Click here to enter text. ☐BE ☐ NI ☐ME ☐AE ☐EE Performance Evaluation – (Mid-Year) Signatures Employee Signature: (Signature indicates Performance Evaluation calibration occurred.) Date: Manager Signature: Date: Performance Evaluation – Overall (Year-End) Employee Signature: ((Signature indicates Performance Evaluation calibration occurred.) Date: Manager Signature: Date:
- 21. Performance Rating Performance Rating Definitions Exceeds Expectations (EE) Consistently exceeds goals and expectations. Demonstrates superior performance and routinely performs at a level above current responsibilities. Results have a substantial impact beyond individual role and team, impacting the department, unit and/or University. Performance at this level occurs throughout the year. Consistently demonstrates behaviors beyond competency expectations. Above Expectations (AE) Consistently meets and frequently exceeds goals and expectations. Delivers results that are beyond the scope of the current role and responsibilities. Produces results that involve extra, unique or innovative contributions and solutions. Frequently demonstrates behaviors within and above competency expectations. Meets Expectations (ME) Consistently meets goals and expectations and may exceed one or more expectations. Meets the expectations for the role and for the team. Delivers important and valuable results throughout the year. Models behaviors within competency expectations. Needs Improvement (NI) Meets expectations for some objective but has not met all performance objectives and behavioral expectations. Acceptable performance in some areas but needs improvement in other areas. Performs basic position duties and responsibilities, needs continued development in order to fully perform to expectations. A performance plan is recommended. Below Expectations (BE) Does not meet most goals or expectations. Did not achieve expected overall results during the past year. Performance frequently fails to meet minimum requirements and expectations. Significant improvement required. Immediate action is required to improve performance and/or behavior. 21 Provide a consistent basis for evaluating staff performance, regardless of level. It also acts as a guideline to help people managers and employees identify opportunities for growth and continuously improve performance. 14 Performance Ratings
- 22. 22 • Navigational Overview • Goals & Competencies • Feedback • Review Process Option 2: Workday Business Process (Automated)
- 23. Navigational Overview: Employee Role 23 Performance Worklet on Home Page • View, add, edit, and delete goals • Request feedback on self • View feedback received • View completed performance reviews
- 24. Navigational Overview: People Manager Role 24 Team Performance Worklet on Home Page • View, add, edit, and delete goals • Request feedback on self • View feedback received • View completed performance reviews
- 25. Goals & Competencies 25 • Functional leader to provide team goals to Workday Solutions Team • To ensure employee goals are aligned with team goals; employee: – Authors 3-5 Goals and includes a brief Description – Selects appropriate team goal from Supports drop down menu – Has option to add Milestones to goals, which may strengthen project management and provide greater transparency as to progress • Fictitious example provided in the below table Goal Architect and implement Workday Recruitment Description Manage project and engage stakeholders to ensure design meets talent acquisition needs of UChicago Supports Introduce new Workday modules at UChicago Milestones • Define requirements, Q1 • Complete design, Q2 • Test and update, Q3 • Launch to campus, Q4
- 26. Goals & Competencies 26 • Employee selects 3-5 Competencies from University Competency Model • Due to system limitations, competencies are captured as goals • Fictitious example provided in the below table; important for employees to translate University Competencies to his or her specific role • People Managers can view, add, edit, and delete goals for their direct reports • Additionally, People Managers can view goals for all employees in his or her supervisory hierarchy (i.e., direct reports of direct reports) Goal Effectively Manage Performance Description Act with purpose to enhance competence, confidence and capability • Takes consistent action to develop new skills • Learn new Workday Recruitment business processes • Finds ways to apply strengths to new issues • Leverage Workday reporting business process expertise to identify metrics and reporting options for recruitment • Seeks assignments that stretch beyond comfort zone • Volunteer to participate in Annual Recruitment Practices Audit
- 27. Goals & Competencies: Navigational Details 27 Enter goal or competency, along with a description and expected outcome Tie individual goal to organizational goal Record milestones to track progress towards goal or competency
- 28. Feedback 28 • Employees have the ability to request feedback for self and provide feedback to other employees • People Managers have the ability to request feedback for one of their direct reports – There is an option to make the feedback confidential from the employee’s view • Feedback can be requested from or sent to any active employee within Workday
- 29. Feedback: Navigational Details 29 Kris Roach Kiara Harahap Hi, Kiara- Can you please provide feedback on the business process redesign project?
- 30. Employee Review Manager Review Manager To Do: Meet with Employee (to Discuss Performance) Employee Acknowledgment Review Process 30 The review process will consist of the following steps: • Employee reviews include the following: – Goal Review – Reflection Questions – Feedback – Supporting Documents • In addition, People Manager reviews include: – Job Profile Summary – Overall Rating
- 31. Example Timeline: Used by Finance & Administration 31 •Employee complete goal setting in Workday (October 13) •Manager approves (October 27) Phase 1: Goal Setting October* •Employee complete mid-year self assessment (December 15) •Manager evaluates performance to date (January 12) Mid-Year Calibration December-January •Employee completes year end self assessment (May 12) •Manager evaluates year end performance; determine performance rating (May 26) Year-End Review May-June •Performance rating captured in prior phase •Annual Compensation Process (staff merit) June *Note: Recognize FY17-18 functional and team goals were established earlier, and employees are working towards goal achievement (outside Workday). Began Workday automation during October.
- 32. Resources: Overview 32 • HR Connect, Performance Management tab, security access limited to HR Partners • HR Website, Performance Management tab • Workday Quick Reference Guides Important Note: HR Connect resources support manual Performance Management Process; Workday QRGs support automated Performance Management Process
- 33. Resources: HR Connect (exclusive to HR Partners) 33
- 34. Resources: HR Website (available to Employees & People Managers) 34
- 35. Resources: Workday Quick Reference Guides 35 Quick Reference Guides are available on Workday website, specific to employee and people manager roles. Employee Role • Feedback • Performance Review • View and Edit Goals People Manager Role • Get Feedback on Employee • Performance Review • View and Edit Goals for Direct Reports
- 36. Thank you 36