Performance reviews for hr.com November 2013
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This document is a 30-page guide on effective performance reviews in the Canadian workplace provided by Timothy Holden of Toronto Training and HR Inc. It discusses key topics such as the purpose of performance reviews, how to conduct interviews and address poor performance, moving away from paper-based reviews, rating systems, designing review systems, and common problems. The guide provides definitions of performance-related terms, factors for making reviews work, and questions for appraisers and appraisees. It aims to help organizations improve employee engagement and morale through better performance management.
Performance reviews for hr.com November 2013
- 1. Effective performance reviews in the Canadian workplace-HR.com by Toronto Training and HR Inc. November 2013
- 2. CONTENTS 3-4 5-6 7-8 9-10 11-12 13-14 15-16 17-18 19-20 21-22 23-24 25-26 27-28 29-30 About the speaker Definitions All about performance reviews Words speak loudly just like actions The interview Poor performance Making performance reviews work Conducting performance reviews Moving away from paper-based reviews Rating and ranking systems Issues around professional ethos Designing a performance review system Problems with performance reviews Conclusion and questions Page 2
- 4. About the speaker Timothy Holden heads the specialist training and human resources consultancy Toronto Training and HR 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers Page 4
- 6. Definitions Performance review Performance appraisal Performance management 360 degree feedback Page 6
- 8. All about performance reviews Types of performance review Purpose of performance reviews Objectives of performance reviews Uses of performance reviews What can they achieve? Benefits of performance reviews Key elements of performance reviews Common themes of performance reviews Page 8
- 9. Words speak loudly just like actions Page 9
- 10. Words speak loudly just like actions Questions for the appraiser Questions for the appraisee Phrases to use Watch the language used Page 10
- 12. The interview Preparation Good interviews Bad interviews Listening Feedback Negative feedback After the meeting Page 12
- 14. Poor performance Specific objectives and descriptions of the improvements needed Specific steps to achieve the desired improvements Specific methods for measuring performance and assessing improvement Collaborate; don’t assassinate Page 14
- 16. Making performance reviews work Pre-conditions Validity Involvement Training Acceptable standards and targets Linked to other systems Input into performance reviews Sources of information Employee feedback An hour each quarter Page 16
- 18. Conducting performance reviews Different approaches Gathering information Make it a conversation Hear what is being said Reward the positives Help fix the negatives Set SMART objectives Getting the most out of the situation Page 18
- 19. Moving away from paperbased reviews Page 19
- 20. Moving away from paper-based reviews Start eReviews Siloed performance reviews Full circle performance reviews Page 20
- 22. Rating and ranking systems Advantages and disadvantages Practical problems Numbers and ratings Page 22
- 24. Issues around professional ethos Professional ethos typified by… Characteristics emphasized by performance reviews Page 24
- 25. Designing a performance review system Page 25
- 26. Designing a performance review system Gaining support for the system Choosing an appropriate rating instrument Selecting raters Determining timing Ensuring fairness Decisions to make Page 26
- 28. Problems with performance reviews Unclear standards Halo effect Central tendency Leniency or strictness Bias Horns effect Recency error First impression Fixed impression Page 28
- 30. Conclusion and questions Summary Case studies Questions timothy.holden@torontotrainingandhr.ca Page 30