PETER PAUL1
- 1. PETER PAUL House#C,67 Mehmoodabad#2, Karachi, Pakistan. Email address: peter_paul0216@yahoo.com Mobile: +92-322-379-6083 Career Goal To enhance to my previous knowledge and find myself in a job that offers challenges and opportunities while working in my area of expertise. Professional Profile Customer Service Representative (currentworking) Ocean Mall & T ower Jobresponsibilities: Maintaina thoroughknowledge of shoppingcentre’sservices, Amenities/facilities,stores/locationsand promotional activities Be fullyaware of the centre’sEmergencyOrganizationandResponseProcedures andMaintainaclear understandingof CustomerServicesroleandareasof responsibility Proactive seekopportunitiestocreate memorablecustomerinteractions,assistcustomerandprovide excellentcustomerservice by providingdirections,information,answeringquestionsandperformingother centerspecificdutiesasassigned Activelypromote promotionalactivitiestoall customersinpersonal andonthe centersPA systems Developandmaintainstrongrelationshipwithretailerandeducate themaboutthe centerservicesand promotional activities Conductall servicesandadministrative functionsof the customerservice center,playareaandtenantin mall advertisingi-eGiftCardProgram,Faxing,photocopying,dailytracking/monitoringetc. Assistwithnon-profitbooking,table rentalsandpromotional eventsasrequiredassistwithweeklytenant memo’s,creationand distribution.Maintainanup-to-datetenantjobpostingrecord atCustomerService. On the mall bulletinboardandonthe mall website. ReviewCenter’swebsiteandsocial mediafortimelyinformation andaccuracy Assistinthe developmentandexecutionof existingandnew CustomerService Programs Participate inspecial projectsandassume otherdutiesandresponsibilities asassigned Executive Baggage Scanner(6 month) Center Point Management TPL Pvt Ltd Jobresponsibilities: As a BAGGAGE SCANNERto ensure thattheirwasno weaponorillegal substance inthe baggage. Monitorall the CCTV cameras throughmonitorsandto recordsthe dailymovementsinthe building. Issuesandactivate REF idcard to the new employerafternecessaryverification. Monitorthe mapof FIRE hazard andensure incase of emergencynecessaryactiontobe taken immegiately.
- 2. Front Desk Officer (8 month) WaterLink Groups Of Companies Jobresponsibilities: Operate telephone switchboardtoanswer,screen,orforwardcalls,providinginformation,taking messages,orschedulingappointments. Greetpersonsenteringestablishment,determinenature andpurpose of visit,anddirectorescort themto specificdestinations. Provide informationaboutestablishment,suchaslocationof departmentsoroffices,employees withinthe organization,orservicesprovided. File andmaintainrecords. Collect,sort,distribute,orprepare mail,messages,orcourierdeliveries. Date-stamp,sort, andrack incomingmail andmessages. Assistant Admin Officer (1 year internship) Hum Network Ltd Jobresponsibilities: Administer and perform administrative and clerical functions for the network. Pick up mail from post office daily & and coordinate outgoing mailings. Manage office, maintain office supplies and equipment. Coordinate staff coverage of office open hours. Answer telephone, transfer calls, and greet visitors to the office. Organizations by email and mail. Copy, mail and file acknowledgement letters. Prepare and copy Board of Trustee meeting materials. Record Board of Trustee meeting minutes. Answer inquiries and general questions about the network. Receive applications and coordinate notebooks of applications for Board’s review. Receive and organize award nominations for committee review. Receive, organize and track internship applications and recipients. Assist with events and receptions by coordinating RSVPs, nametags, and varying event support. Front Desk Officer–( 5 years) Hum Networks Ltd Jobresponsibilities: Operate telephone switchboardtoanswer,screen,orforwardcalls,providinginformation,taking messages,orschedulingappointments. Greetpersonsenteringestablishment,determinenature andpurpose of visit,anddirectorescort themto specificdestinations. Provide informationaboutestablishment,suchaslocationof departmentsoroffices,employees withinthe organization,orservicesprovided. File andmaintainrecords. Collect,sort,distribute,orprepare mail,messages,orcourierdeliveries.
- 3. Date-stamp,sort,andrack incomingmail andmessages. ReceptionistCumTelephone Operator–( 2 Years) Silver Sign Jobresponsibilities: Answertelephone,screenanddirectcalls Take and relaymessages Provide informationtocallers Greetpersonsenteringorganization Directpersonsto correct destination Deal withqueriesfromthe publicandcustomers Ensuresknowledgeof staff movementsinandoutof organization General administrative andclerical support Prepare lettersanddocuments Receive andsortmail and deliveries Schedule appointments Maintainappointmentdiaryeithermanuallyorelectronically Organize meetings Tidyand maintainthe receptionarea Data Entry Operator –( 1 year) Leopard Courier Services Jobresponsibilities: Enters,updatesandverifiesdata Printsand reviewsdataenteredtoensure completenessandaccuracy Runsand distributesreportsanddeletesbatchinformation Trainsemployeesonsoftwareprograms Personal Information Date of birth: September 16, 1987 Gender: Male Nationality: Pakistani Academic Qualification Graduate Commerce Karachi University Intermediate Commerce Karachi Board Matriculation Science Karachi Board Languages English& Urdu: Highlyproficientinwritten&verbal communicationboth Computer Skills MS-Office Automation From APTECH Windows XP Professional, 7,Vista,Lunix Windows Trouble Shooting Others Certifications/Diplomas Diploma in Merchandising from PHMA Institute of KNIT Wear Technology Karachi
- 4. Interpersonal Competencies Ability to work independently on difficult projects with minimal supervision. Flexibility in coordinating travel and calendaring. Ability to work with all levels of management, both internally and externally. Ability to manage multiple projects with competing priorities. Strong interpersonal skills based primarily on the ability to clearly and concisely Communicate department & company policy. Doing things differently. Would go all out to meet deadlines and schedules. Honest, Sincere and Hard Worker with a high level of Integrity.