Pgbm03 MBA OPERATION MANAGEMENT session 01 introduction to operations
- 1. PGBM03 Operations Management Session 01 Introduction to Operations Management Module Leader: Peter Coleman
- 2. PGBM03 Operations Management How the course is structured?
- 3. PGBM03 Operations Management How is the course assessed?
- 4. PGBM03 Operations Management What do I need to do to achieve a good grade?
- 5. PGBM03 Operations Management What is Operations Management?
- 6. PGBM03 Operations Management What are the responsibilities and activities of an Operations Manager?
- 7. PGBM03 Operations Management How do those activities impact on the strategy of the business?
- 8. PGBM03 Operations Management What are the different levels of analysis within Operations Management?
- 10. How is the course structured? • 10 x Lectures – Attendance of lectures and seminars is compulsory – Lecture will introduce a topic – Take selected notes – Further reading is ALWAYS necessary • 9 x Seminar Classes – Do the pre-reading and case studies – Be prepared to engage, contribute and debate • 1 x Assignment Support Session
- 11. How is the course assessed? • An individual critical assessment of the operational methods and strategies adopted by an organisation of your choice, to provide the products and or services in a way that gives maximum satisfaction to it’s customers or clients. • 3,000 word management report • Submission FRIDAY 15th January 2015
- 12. How to get a good grade? • Address all of the knowledge and skills learning outcomes. You must do this to pass • A good answer will: – Identify who the customers are and what their satisfaction criteria are – Define the principle operational tasks that are used to satisfy these criteria – Critically assess the operations strategies and operational processes employed – Draw critical conclusions and make necessary recommendations for improvement (Including an implementation plan)
- 13. Best Advise • Start NOW • Choose a local organisation that you can get REAL access too • AVOID organisations that you can only research on the internet • APPLY operations management techniques to the creation of your PRODUCT (assignment) to meet the satisfaction of your CUSTOMER (university)
- 14. What is Operations Management? Inputs Outputs Activities and processes that turn Inputs into Outputs Inputs that will be transformed within the operation or process • Material • Information • Customers Products and/or Services Inputs that do the transforming within the operation or process • People • Facilities (technology, buildings, etc.) “Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services.” (Slack et al, 2010)
- 15. Example of a Bakery Business Operation Inputs Outputs Inputs that will be transformed within the operation or process • Flour • Water • Yeast • Customers Bread and Happy Customers Inputs that do the transforming within the operation or process • Baker • Ovens • Shop
- 16. Example of a HR Operation within a Business Inputs Outputs Inputs that will be transformed within the operation or process • Records • Potential recruits • Employees Management Information • Payroll • Training • PDPs Inputs that do the transforming within the operation or process • Staff • Office • Computers
- 17. Levels of Operational Analysis Flow between operations The level of the Supply Network The level of the Operation Flow between processes The level of the Process Flow between resources
- 18. What Operations Managers do and why they do it? Inputs Outputs Design Deliver Direct Customers Strategic Objectives Develop “The staff of the organization who have particular responsibility for managing some or all of the resources which comprise the operation’s function.” (Slack et al, 2010) Competitive Position
- 19. Core Text
- 20. PGBM03 Operations Management Session 01 Thankyou Module Leader: Peter Coleman