Phr stephanie jones
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Stephanie Jones is a senior level HR professional, trainer, and coach with expertise in organizational development and creating employee engagement. She has over 10 years of experience in human resources, training and development, and management roles. She holds an MBA with a concentration in leadership and certifications in human resources, training, and coaching. She is skilled in areas such as organizational development, change management, employee engagement, and training program development.
Phr stephanie jones
- 1. STEPHANIE JONES, PHR dstandm@verizon.net http://www.linkedin.com/in/stephaniedmjones 727–251–4606 SUMMARY SENIOR LEVEL HR PROFESSIONAL, TRAINER AND COACH With expertise in Organizational Development and Creating Employee Engagement Savvy business executive with valuable blend of leadership, business management, operations, organizational development, and Human Resources; key factors in ensuring on–going business success. Effective trainer with definitive ability to steer others in understanding complex situations and subjects. SIGNATURE STRENGTHS Human Resources: Return on Investment Business Process Improvement Strategic Planning Policy Development & Integration Change Leadership Organizational Development Negotiation Conflict Resolution Coaching Succession Planning Employee Engagement Employee Relations Talent Acquisition Training & Development: Curriculum Development Mentoring Educational Programs Training Techniques - ADDIE Workshop Presentations Executive Coaching Learning & Development Adult Learning Needs Analysis CAREER NARRATIVE FROM THE FRONT MANAGEMENT, Tampa, FL; 2012 – Present Coach Consultant Recruited to assist with developing mission, vision, and code of conduct; policies and procedures manual development; needs analysis, creating training curriculum/strategies, developing a ROI measurement system; and staffing. Human Resources: Create a program to increase customer service satisfaction, employee engagement, and bottom line results through driving an organizational transformation. Recruit develop and train new trainers implementing trainer certification plans to ensure quality and effectiveness for each trainer; maintaining records and prepare statistical reports to evaluate performance of instructors to ensure 100% client satisfaction. Training & Development: Conduct needs analysis; develop training initiatives: identify appropriate training interventions, conferring with management, managing the implementation and evaluation of client programs. Determine effectiveness of client programs and interface with clients for new and existing clients. Create value added training sessions and materials to meet client's expectations by working with sales and operations. CRACKER BARREL, Tampa, FL; 2004 – 2012 District Manager Held full accountability for $45 million district. Responsible for developing both top line and bottom line business results. Acted as a DM Business Partner with management, responsible for all HR activities and operational functions. Human Resources: Improved net operating income (NOI), maximizing district profitability, growing percent to total (%TTL) in retail sales dollars 14 Basis Points by creating business partnerships with store leaders. Developed and educated top–performing teams resulting in exceptional customer service. Drove down guest complaint volume to 1% based on analyzing guest loyalty program scores and partnering to create plans. Sparked 4 basis point increase in average dollar sales through effective coaching techniques focused on targeted behaviors. Sourced, acquired, developed, and retained highly productive talent, including internal staff; adhering to all district operational requirements of bench talent. Employee Engagement Scores maintained at Strongly Agree exceeding company and region results. Training & Development: Established sustainable environment of learning and development. Efficiently managed staffing levels across the district and reduced employee turnover by 42%. Trained managers on coaching for target item product knowledge. Achieved top 5 ranking in company results and 96% of targets achieved on a company average of 54%. Produced IDP training collateral from inception through production, including performance evaluation data.
- 2. Assisted in development of, tested, and trained managers and hourly employees on position competencies. Utilized Adult Learning Principles to develop structured training content and activities for truck process and delivery scheduling in Instructor Lead Training and computer based learning environments resulting in a company BEST PRACTICE BLOCKBUSTER, Dallas, TX; 2002 – 2004 Project / Training Manager Charged with training, implementing and evaluating new company programs and initiatives in select markets. Responsible for leadership training, on-boarding, mentoring, corporate entry educational programs, succession planning, and performance reviews. Human Resources: Integral in design of career development strategy, including individual development plans and program compliance. Slashed employee turnover from 98% to 53% through on boarding and continuous training specific to customer service and sales skills for existing personnel and new hires. Pivotal in development of region/district implementation plans. As a DM Business Partner supported execution of regional and company initiatives to achieve both operational excellence and business outcomes. Orchestrated leadership studies focused on staff needs and formulated targeted training courses based on evaluation results. Championed and implemented coaching for sustainable behavioral change programs. Acting executive coach to market leaders for successful program execution. Cultivated robust programs to develop human capital assets. Training & Development: Conceived and presented instructional design process consisting of delivery methodologies and post–training evaluations. Developed, revised and implemented custom and standard training packages including presentations, role playing, handouts, manuals, exercises, and related resource materials using knowledge of adult learning principles and the ADDIE model. Exceeded 90% positive mystery shopper scores. Implemented “coaching” focus classes for assistant managers. Created and presented floor management workshop for targeted employees. Additional Experience: District Manager Frederick’s of Hollywood, Midwest District Manager, Retail Services Radio Shack, Tampa, FL. EDUCATION ARGOSY UNIVERSITY; Tampa, FL Master of Business Administration - Leadership Concentration, Bachelor of Science Degree, Business Management – Organizational Development and Management VILLANOVA UNIVERSITY; Tampa, FL Human Resource Management Certification, Workforce Planning and Management, Risk Analysis, Business Management & Strategy, HR Development, Compensation & Benefits, Employee & Labor Relations PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS PHR, certified by the Human Resource Certification Institute County Court Mediator, Certification by the Florida Supreme Court in Progress MCBB – Masters in Cracker Barrel Business: Coaching for Sustainable Behavioral Change, Conflict Resolution, Negotiation, and Performance Management Certified Kepner Tregoe Decision Analysis, Potential Problem/Potential Opportunity Analysis, Situational Analysis Certified Wicklander Zulwaski Interview and Interrogation Technique 1 Certified Blockbuster Certifications: Project Management, Change Management, Executive Coaching, Force Field Analysis From The Front Management - Coach Certified IBCT – Associate Trainer, Train the Trainer, Webinar Certified PROFESSIONAL AFFILIATIONS American Society for Training and Development (ASTD) VP Programs and Events Suncoast Chapter Organizational Development Special Interest Group (ODSIG) Suncoast Chapter Member International Board of Certified Trainers (IBCT) Associate Trainer Society for Human Resource Management (SHRM) National Member