Plantronics supraplus wireless user guide
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The document provides information about Plantronics' limited warranty for products purchased and used in the United States. It states that the warranty lasts for one year from the date of purchase and covers defects in materials and workmanship. It also outlines how to obtain service within the U.S. and notes that the warranty gives the user specific legal rights that may vary by state.
Plantronics supraplus wireless user guide
- 1. WARRANTY Limited Warranty • This warranty covers defects in materials and workmanship of products manufactured, sold or certified by Plantronics which were purchased and used in the United States. • This warranty lasts for one year from the date of purchase of the products. • This warranty extends to you only if you are the end user with the original purchase receipt. • We will, at our option, repair or replace the products that do not conform to the warranty. We may use functionally equivalent reconditioned/refurbished/remanufactured/ pre-owned or new products or parts. • To obtain service in the U.S., contact Plantronics at (800) 544-4660 ext. 5538. • THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS. • This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Please contact your dealer or our service center for the full details of our limited warranty, including items not covered by this limited warranty. USER GUIDE_ MAINTENANCE 1. Replace voice tube every 6-9 months (voice tube models only). 2. Unplug the unit from the telephone and the AC charger from the power source before cleaning. 3. Clean the equipment with a damp (not wet) cloth. 4. Do not use solvents or other cleaning agents. TECHNICAL SUPPORT The Plantronics Technical Assistance Center is ready to assist you! Dial (800) 544-4660 ext. 5538, or visit the support section of our website at www.plantronics.com/support. S O U N D I N N O VAT I O N Plantronics Inc. 345 Encinal Street Santa Cruz, CA 95060 USA Tel: (800) 544-4660 www.plantronics.com © 2006 Plantronics, Inc. All rights reserved. Plantronics, the logo design, IntelliStand, Plantronics Sound Innovation, SupraPlus, and the voice tube clear color and shape trade dress are trademarks or registered trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners. Patents U.S. 5,210,791: 6,735,453; 6,923,688; D469,756; Australia 147229; France 651,857-651,865; Germany 40108524.4; GB Regd.Des.No. 2104923 and Patents Pending. Printed in China. 71677-01 (01.06) SupraPlus® Wireless ...................................................................................... PROFESSIONAL HEADSET SYSTEM
- 2. TABLE OF CONTENTS PACKAGE CONTENTS Package Contents 3 Features 4 Setup 6 Setup – Handset Lifter (Optional) 8 Charging 9 Positioning 9 Adjusting Fit 10 Making/Answering/Ending Calls 11 Checking Compatibility 13 Volume 14 Headset Controls 16 Base Indicator Lights 17 Troubleshooting 18 Subscription 20 System Reset 20 Voice Tube Replacement 20 Battery Replacement 21 Additional Parts (if required) 22 Regulatory Notices (One model included in each package—all available models shown.) 10 Multi-shift Pairing Headset 23 Register Your Product Online Monaural Voice Tube Binaural Voice Tube Binaural Noise-canceling Monaural Noise-canceling Removable Comfort Pad Alternative Ear Cushions Spare Voice Tube Base Telephone Cord Handset Lifter AC Charger Additional parts (if required). Details on page 22. (Optional) Visit www.plantronics.com/productregistration to register your product online so we can provide you with the best possible service and technical support. Ringer Microphone 2 Extender Arm with Stabilizers For Nortel i2004 phones only 3
- 3. FEATURES FEATURES Base - Bottom View Base - Bottom View Base - Top View Base - Top View Telephone Handset Telephone Handset Jack Jack Front: Front: Indicator Lights Indicator Lights Talking (Green) Talking (Green) Power (Red) Power (Red) Charging (Amber) Charging (Amber) Handset Lifter Jack Handset Lifter Jack AC AC Charging Jack Charging Jack Telephone Cord Jack Telephone Cord Jack Speaking Volume Speaking Volume Major Adjust Major Adjust Charging Cradle Charging Cradle Headset Headset Telephone Telephone Configuration Dial Configuration Dial Talk Indicator Light Talk Indicator Light Rear: Rear: Listening Volume Listening Volume Speaking Volume Speaking Volume Minor Adjust Minor Adjust Call Control Button Call Control Button IntelliStand™ IntelliStand™ On/Off Switch On/Off Switch (to(to automate automate call control button) call control button) Listening Volume Listening Volume Major Adjust Major Adjust Telephone Cord Telephone Cord Voice Tube or or Voice Tube Noise-Canceling Noise-Canceling Microphone Microphone Handset Lifter Handset Lifter Mute Mute Handset Lifter Arm Handset Lifter Arm Power Cord Power Cord Ringer Microphone Ringer Microphone Jack (remove cover) Jack (remove cover) Height Switch Height Switch Accessory Jack Accessory Jack 4 5
- 4. SETUP 1 Unplug the handset cord from phone. SETUP 2 Plug the telephone cord that is connected to the SupraPlus base into the handset jack on the phone. Base - Bottom View 4A 3A ! 9v CAUTION: Your phone may have two similar jacks. Put the cord only in the jack from which the handset came. 3 4 D C Plug the handset cord into the handset jack in the base. Push in until it clicks. A B Plug the AC charger into the base’s AC charging jack. Push in firmly. Complete Plug the handset cord into the handset jack in the bottom of the base. See step 3A for detailed location. NOTE: The access to the handset jack is fairly small. If you have large hands you may want to ask someone with smaller fingers to do this step. 6 Plug the AC charger into an outlet and into the base’s AC charging jack. See step 4A for detailed location. 7
- 5. SETUP—HANDSET LIFTER (Optional) 1 CHARGING 2 1. Slide headset into charging cradle; the earpiece with the microphone goes into the cradle. 2. Gently press down on the headset to ensure that headset is in correct position. Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged. 1 2 • 20 minutes = minimum chargeto continue setup • 3 hours = full charge 1. Plug handset lifter power cord into handset lifter jack on base. Push firmly into base. 2. Position handset lifter under the handset on your phone. Verify that the lifter is located on top of the telephone speaker. If not, you will need to attach the ringer microphone as described on page 22. POSITIONING NOTE: Remove only a tiny piece of mounting tape backing to temporarily stick lifter into position; you may need to move it later. 12 ” 6“ 3 IntelliStand™ off IntelliStand on Set the IntelliStand switch to IntelliStand off (—) if you want to control the handset lifter with the call control button on your headset. The minimum recommended separation distance is shown above. Set the IntelliStand switch to IntelliStand on (=) if you want the handset to automatically pick up when you take the headset off the charging cradle. 8 Important: Incorrect positioning can cause noise and interference problems. 9
- 6. ADJUSTING FIT MAKING/ANSWERING/ENDING CALLS Without Handset lifter 1 2 1 NOTE: Depending on preference, you can replace the pre-installed leatherette ear cushions with the alternative foam cushions included. 2 1. Adjust headband to fit. 2. Rotate voice tube or noise-canceling microphone until it is pointed towards your chin. MULTI-SHIFT PAIRING To make a call: 1. Take your handset off-hook. Dial tone should sound through handset (if not, check compatibility—see page 13). 2 1 Enable 2. Press the call control button on the headset, then dial using the telephone keypad. OR Disable To answer a call: 1. Take the handset off-hook. 2. Press the call control button on the headset to answer a call. To end a call, press the call control button on the headset, then hang up the handset. NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 13). 1. To pair another headset to the same base, you must first enable the multi-shift pairing feature. Long press (5 sec.) the speaking volume minor adjust up button on back of base until the power indicator light flashes. 2. Place a charged headset in charging cradle and red indicator light on base will flash for 2 seconds if the multi-shift pairing feature is enabled. Within 10 seconds of doing so, press either the "+" or "-" listening volume button for 3 seconds until the headset talk indicator lights to indicate pairing mode, and goes out after successful pairing. Repeat steps 1 and 2 if headset and base do not link when call control button is pressed. NOTE: Only the last paired headset will work with the base. You must NOT be in talk mode (i.e. on a call) to enable or disable this feature. To disable the multi-shift pairing feature, long press (5 sec.) the speaking volume minor adjust down button until the power indicator light flashes. 10 11
- 7. MAKING/ANSWERING/ENDING CALLS With Handset Lifter (Optional) With Handset Lifter (Optional) CHECKING COMPATIBILITY NOTE: The compatibility setting of “1” is set at the factory to work with most phones. However, if you do not hear a dial tone, if either you or the recipient is having trouble hearing, or if you experience buzzing/hissing, please follow the directions below. 2 3 4 1 1 1 1. Press the call control button on headset to activate handset lifter and lift handset from phone. Dial tone should sound if the handset is raised high enough. 1 2 4 To first test proper set up of the handset lifter: 3 2 2 2. If no dial tone, adjust handset lifter height switch or reposition lifter under handset. If you still do not hear a dial tone, you may need to insert extender arm (see page 22) or check compatibility (page 13). Use mounting tape to secure handset lifter in position. 2 2 If you cannot hear a dial tone through your headset, use a coin or small screwdriver to turn the telephone configuration dial until you can. Make sure that a number is aligned with the position indicator. Place a call to someone you know. While speaking, turn the configuration dial through the four positions. Select the position that provides the best sound quality for both you and the recipient. 1 1 To make/answer a call: 1. Press the call control button to raise the handset lifter. 2. Use the telephone keypad to dial the number. To end a call, press the call control button to lower the handset lifter. (Phone will hang up.) NOTE: If either you or the recipient have trouble hearing, please check compatibility (page 13). 12 13
- 8. LISTENING VOLUME SPEAKING VOLUME NOTE: Be sure to set your telephone’s volume at the mid range before adjusting the SupraPlus™ Wireless volume. Minor Adjust Major Adjust Minor Adjust Major Adjust Headset Mute Use the speaking volume minor adjust control on the back of the base for minor incremental adjustments. Push on the “+” and “–” buttons to adjust listening volume in minor incremental adjustments. Use listening volume major adjust control on the back of the base for large incremental adjustments. Use the speaking volume major adjust control on the bottom of the base for large incremental adjustments. NOTE: You must be in talk mode (i.e. on a call) to adjust. NOTE: A is the lowest setting. B is the most common setting. D is the loudest setting. NOTE: 1 is the loudest setting. 4 is the lowest setting. Headset Mute To mute headset, press the mute button straight in. Press again to unmute. Talk indicator light on base will flash while muted. You will hear 3 rapid beeps every 30 seconds to indicate that mute is on. 14 15
- 9. HEADSET CONTROLS BASE INDICATOR LIGHTS Indicator Lights Talking/Muted (Green) Power (Red) Charging (Amber) Base Features Feature Action Tone Listening volume minor adjust Press + to increase Ascending/descending tones or – to decrease Mute Short key press Action Tone Listening volume Action major adjust Light Slide switch Increase in overall volume Charging Flashes amber No tone Slide switch Solid amber Power Speaking volume Talking Solid red Single tone, Short key press 3 tones at limit Solid green Muted Feature Flashes green 1 2 3 4 D C B 3 mid tones = Mute 3 low tones = Unmute NOTE: Tones repeat every 30 seconds when muted. Key A Key Speaking volume major adjust Fully Charged minor adjust Answering/ ending calls Short key press Low battery warning Replace headset in charging cradle N/A Out of range warning Move closer to base 2 tones N/A Incoming call notification* Press call control button to answer call Mid tone 1 tone every 10 seconds 3 repetitive tones * Only works when using optional Handset Lifter. 16 17
- 10. TROUBLESHOOTING Problem Problem Solution Solution I plugged everything everything in that the AC charger jack is connected to the base unit. base unit. • Check • Check that the AC charger jack is connected to the I plugged in but the lights won’tlights won’t • Check that the AC charger is securely connected to a workingto a working but the • Check that the AC charger is securely connected come on. come on. wall outlet. wall outlet. • Check that the AC charger is the modelis the model supplied by Plantronics. • Check that the AC charger supplied by Plantronics. My headsetMy headset does Check that the phone isthe phone isto the base unit’s phoneunit’s phone cord does • • Check that connected connected to the base cord pushed in firmly. not work with the with the jack and it isjack and it is pushed in firmly. not work base unit. base unit. • Check that the phone handset is connected to the base’s phone • Check that the phone handset is connected to the base’s phone handset jack and it is pushed it is pushed in firmly. handset jack and in firmly. • Headset may be out of rangeouttherange of the closerMove closer to base • Headset may be of of base. Move base. to base unit until headset is within range. Range varies with office with office unit until headset is within range. Range varies environment. environment. • Headset battery is dead. Recharge the battery by placing the placing the • Headset battery is dead. Recharge the battery by headset in the headset the headset charging cradle. See page 9. headset in charging cradle. See page 9. • Listening • Listening low. Press the volume up button on the volume too volume too low. Press the volume up button on the headset. If the volume is still too low,still tooanother listening listening headset. If the volume is select low, select another volume major adjust switch setting. Seesetting. See page 14. volume major adjust switch page 14. • Incorrect configuration dial setting for your phone. yourother Try other • Incorrect configuration dial setting for Try phone. configuration dial settingsdial the base on the base unit. selectedthe selected configuration on settings unit. Ensure the Ensure number is in line with theline with the position indicator. See page 13. number is in position indicator. See page 13. • You may have tomay have to resubscribe your headset with the base. See • You resubscribe your headset with the base. See page 10. page 10. Callers cannot • Headset is muted. Press the on headset on headset Callers cannot • Headset is muted. Press the mute buttonmute button to unmute to unmute the microphone. See page 15. page 15. hear me. hear me. the microphone. See • Improper • Improper of voice tube or noise-canceling positioning positioning of voice tube or noise-canceling microphone. Try various other positions. positions. microphone. Try various other • Voice tube•may betube may(voice tube models only). Remove Remove Voice clogged be clogged (voice tube models only). voice tube and test to see iftest to see if hear you without you without it. If voice tube and callers can callers can hear it. If they can, then replace the replace the cloggedSee page 20. page 20. they can, then clogged voice tube. voice tube. See • Speak volume is too low. Increase the speaking volume by volume by • Speak volume is too low. Increase the speaking adjusting the speaking volume minor adjust buttons on the adjusting the speaking volume minor adjust buttons on the base unit asbase unit as described If the volume is still too low,still too low, described on page 15. on page 15. If the volume is select another speaking volume major adjust setting as setting as select another speaking volume major adjust described on page 15. on page 15. described • Incorrect configuration dial setting for your phone. yourother Try other • Incorrect configuration dial setting for Try phone. configuration dial settingsdial the base on the base unit.selectedthe selected configuration on settings unit. Ensure the Ensure number is innumber istheline with the position indicator. See page 13. line with in position indicator. See page 13. I can hear aIdial tone in dial tone in will work in morework in more than one configuration dial position. Use the Phone can hear a Phone will than one configuration dial position. Use the more than one than one position that positionbest to you and the person you call. sounds that sounds best to you and the person you call. more configuration position. position. configuration I cannot hear a dial tone a dial tone that• Check that connected is connected to the base’s phone cord jack. the phone is the phone to the base’s phone cord jack. I cannot hear • Check See in any configuration in any configuration page 6. See page 6. position. position. • Check that• Check that the phone handset is connected to the base’s phone the phone handset is connected to the base’s phone handset jack. See page 6. See page 6. handset jack. I cannot hear all cords and jacks are connected correctly. I cannot hear • Check that• Check that all cords and jacks are connected correctly. caller/dial tone. the base has power (red indicator light) and the headset caller/dial tone.• Check that• Check that the base has power (red indicator light) and the headset battery is fully charged. charged. battery is fully • Try other phone configuration dial settings on the base unit. Ensure unit. Ensure • Try other phone configuration dial settings on the base the selected the selected number is in position indicator. See page 13. See page 13. number is in line with the line with the position indicator. • Ensure you are in headset mode. Pressmode. Press thebutton to button to • Ensure you are in headset the call control call control select correct mode. The talk indicatortalk indicator lightis green. select correct mode. The light on the base on the base is green. 18 TROUBLESHOOTING Problem Problem Solution Solution Sound in handset is handset Reduce speaking volume by changing by changing the speaking volume • is Sound in • Reduce speaking volume the speaking volume major distorted/hear echo in major adjust switch page 15. distorted/hear echo in adjust switch setting. See setting. See page 15. handset. handset. • Point microphonemicrophone towards your chin. • Point towards your chin. • Listening volume too high on phone. If on phone. Ifhas aphone has a handset • Listening volume too high your phone your handset volume control, lower this until thethis until the distortion disappears. volume control, lower distortion disappears. • If the distortion is distortion is still present, lower the listening volume adjust • If the still present, lower the listening volume adjust button on the headset.the headset. If the distortion persists, select another button on If the distortion persists, select another listening volume major adjust switch setting. See setting. See page 14. listening volume major adjust switch page 14. • Base is too close to computerto computer orpage 9 for page 9 for • Base is too close or phone. See phone. See proper positioning. positioning. proper • System needs to be reset. Perform system reset as described described • System needs to be reset. Perform system reset as on page 20. on page 20. Speaking volume is too high. Lowerhigh. Lower the speaking volume by I can hear too much too much Speaking volume is too the speaking volume by I can hear background conversation, adjusting the speaking volume minor adjust buttons on the base.on the base. background conversation, adjusting the speaking volume minor adjust buttons noise or sidetone. sidetone.If the volume is still too high, select high, select another speaking volume If the volume is still too another speaking volume noise or major adjust setting. Seesetting. See page 15. major adjust page 15. People I talk to canI talk to can • Move the SupraPlus Wireless base furtherbase further away from your phone. People • Move the SupraPlus Wireless away from your phone. hear a buzzhear a buzz in theAC charger is plugged intoplugged into a power strip. Plug the AC charger in the • • AC charger is a power strip. Plug the AC charger background. into the wallinto the wall directly. directly. background. • Picking up•another radio frequency. Call the Plantronics Plantronics Picking up another radio frequency. Call the Technical Assistance Center for an RF filter. an RF filter. Technical Assistance Center for Battery talk time talk time Battery is going bad. Replace theReplace withbatterybatterynew battery Battery Battery is going bad. battery the a new with a performance is performance is pack. See page 21. page 21. pack. See significantly degraded degraded significantly even after a full recharge. recharge. even after a full The call is dropped. is dropped. Headset lost subscription. Try to reset Try to reset the system. See page The call Headset lost subscription. the system. See page (Talk indicator on the (Talk indicator on 20. If this does not work, try the resubscription procedure on the 20. If this does not work, try the resubscription procedure on headset and base will base page 10. page 10. headset and will not be illuminated.) not be illuminated.) I hear static that static that Link to headset is lost. Try to reestablish reestablish a link by pressing the • I hear • Link to headset is lost. Try to a link by pressing the does not allow me toallow mecall control call control button. button. does not to communicate. communicate. • Unplug the AC charger AC charger from the base forthen plug then plug • Unplug the from the base for 5 seconds, 5 seconds, back in. back in. • Reset the • Reset the whole system as described on page 20. whole system as described on page 20. every beep every 10 seconds a low battery low battery I hear beeps hear beeps in • One beep • One10 seconds is caused byis caused by a warning. warning. I in Recharge battery by returningby returning it charge cradle for cradle for the headset. headset. Recharge battery it to the base to the base charge the one to threeone to three chargeuntil chargelit or quits blinking. blinking. hours until hours light stays light stays lit or quits • Two beeps is an out of rangeout of range warning. Move closer to the base. • Two beeps is an warning. Move closer to the base. • Three rapid Three rapid beeps every indicates your mute is on. mute is on. • beeps every 30 seconds 30 seconds indicates your Press the mute buttonmute button once to turn mute off. Press the once to turn mute off. • When an optional lifter is connected, three repetitive beeps • When an optional lifter is connected, three repetitive beeps indicate a call is coming into coming into the headset. Press the call control indicate a call is the headset. Press the call control button on the headsettheanswer the call. the call. button on to headset to answer Handset lifter is installed is installed the Be sure the handset lifter is firmly pushed into pushed into the Be sure handset lifter power cord power cord is firmly the Handset lifter but does not lift handset. handset. lifter jack on the base.on the base. but does not lift handset handset lifter jack My handsetMy handset lifter operates IntelliStandTo enabled. To handsetthe handset the move the lifter operates IntelliStand is enabled. is disable the disable lifter, move lifter, every time Ievery time I remove or remove or IntelliStand IntelliStand switch to position . switch to position . replace my replace mythe headset in headset in the base unit. base unit. 19
- 11. SUBSCRIPTION BATTERY REPLACEMENT The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be re-subscribed. To do so, please follow the instructions on page 10 for Multi-Shift Pairing. SYSTEM RESET To recover from some fault conditions (refer to the Troubleshooting Section), you may need to perform a system reset. To perform the system reset, follow this procedure: 1 1 3 4 1. Simultaneously press the call control button and both the "+" and "–" volume buttons for 5 seconds. When the talk indicator light on the headset blinks, release all buttons. 4 2 Use hook end of tool to hook battery wires and pull toward open battery door until battery moves out from behind post. Use fingernail to lift off and flip open battery door. AN D 1 The custom battery supplied should last 2–3 years. When talk time decreases significantly, you should replace the battery. Call Plantronics at (800) 544-4660 ext. 5538 to order one. Once you receive it, follow directions below to replace. The tool shown in Steps 2 and 5 is included with your replacement battery. 3 3. Disconnect the AC charger from the AC charging jack for 5 seconds. 4. Reconnect. The system reset operation is complete. 4 Before replacing battery into compartment, please be sure battery wires are on side closest to opened battery door; the battery cannot be installed properly if wires are on other side. Once battery is removed, gently disconnect battery connector; do not pull hard. 2. Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode. VOICE TUBE REPLACEMENT 1 To replace voice tube: 1. Slide old voice tube out. 2. Slide in spare voice tube. 20 5 6 2 Using the "Y" end of the tool, press the battery backwards and away from battery door until the left corner of the battery tucks under the post in the battery compartment. Tuck all of the battery wires and connectors into the battery compartment. Close door so that it is flush with headset. 21
- 12. Stabilizers Extender Arm ADDITIONAL PARTS (If required) Stabilizers 2 1 2 2 Extender Arm 1 Stabilizers 2 2 1 2 Use extender arm when the handset lifter needs additional stability lifting and returning to cradle. 1. Slide extender arm onto lifter. Ringer Microphone 2. Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone. 3 Ringer Microphone 1 3 1 Ringer Microphone 2 3 1 2 Use ringer microphone when the telephone speaker is not located directly under the handset. 1. Remove cover from ringer microphone jack on back of lifter. 2 2. Connect ringer microphone plug. 3. Place ringer microphone over phone speaker. Remove adhesive tape and attach. For Nortel i2004 phones only For Nortel i2004 phones only REGULATORY NOTICES FCC Requirements This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on, the user is encouraged to try to correct interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on another circuit. 4. Consult the dealer or an experienced radio/TV technician for help. FCC REGISTRATION INFORMATION — Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of this equipment is a label that contains a product identifier in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible jack that is also compliant. See installation instructions for details. The REN is useful to determine the quantity of devices you may connect to your telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, contact your local telephone company. For product approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ### are the REN without the decimal point. (For example, 03 represents a REN of 0.3.) For earlier producers, the REN is separately shown on the label. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this unit, for repair or warranty information, please contact customer service at (800) 544-4660. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved. DO NOT DISASSEMBLE THIS EQUIPMENT: it does not contain any user serviceable components. We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lighting transients, are very destructive to customer terminal equipment connected to AC power sources. Exposure to RF Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations, which reflect the consensus of the scientific community. Independent studies have shown that the internal wireless radio is safe for use by consumers. Visit www.plantronics.com for more information. NOTE: Modifications not expressly approved by Plantronics, Inc. could void the user's authority to operate the equipment. For Nortel i2004 phones only 22 23