Mobile Number Portability - The Process Factory
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This document summarizes Ronald's background in the telecommunications industry. Some key points include: - Ronald has experience in sales, management, consulting, and other roles in telecom markets. - His background covers areas like private and public switch sales, number management for a telecom regulator, finance management for a cable company, and consulting for fiber optic projects. - He currently works as an independent consultant advising telecom companies and consumers.
Mobile Number Portability - The Process Factory
- 1. This document is offered compliments of BSP Media Group. www.bspmediagroup.com All rights reserved.
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- 8. !"#$%&'(%$#)*+,#(&-#(./)& I am a dutch consumer
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- 26. Miss Ghana 2012
- 27. Panama
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- 45. Miss Panama 2012
- 46. The Netherlands
- 72. The Netherlands
- 73. Miss Nederland
- 74. Cayman Islands
- 86. Cayman Islands Customer Recipient Operator CDB Donor Operator Customer requests por4ng Given por4ng informa4on Iden4fica4on and bill checks Number Informa4on collec4on ac4ve on Signs Por4ng Request Form Customer calls IVR selects 1 for OK,/ sends SMS/ tex4nput goes to CDB donor Authorisa4on Request Logged Ini4al checks Email 1/SMS1 (Fail) or Email 2/SMS 2 (Proceeding) Matches number and CLI GAP <58 days Ini4al Response Authorisa4on Request Authorisa4on checks Refusal means start again Logged Authorisa4on Response Time limit T1 Delay allowed for flexibility Ac4vates ported number Ported number Instruc4on Request ac4ve on Time limit T2 Logged recipient Overlap sends email 4/SMS4 (Change network) to customer Instruc4on Request Closes account Deac4vates any temporary RO number Applies onward rou4ng Informs customer Instruc4on Response Time limit T3 Logged Database updated Informs all operators Sta4s4cs updated
- 88. -‐ Process defined with customer in mind -‐ SMS valida,on allows for near real,me por,ng -‐ Automa,on of valida,on at Donor Operator helps to speed up to process -‐ Clear instruc,ons for customers on requirements -‐ Documents are scanned and included in por,ng request -‐ Extra valida,on step in the proces: regulator check -‐ Por,ng ,me minimum of 1 working day -‐ Due to checks on terms of no,ce and contract term. Por,ng ,mes from request to port may take up to 4 months. -‐ Different valida,on checks for different types of customers cause large number of blocked requests -‐ IVR valida,on allows for real,me por,ng -‐ Automa,on of valida,on at Donor Operator -‐ Clear instruc,ons for customers
- 89. Consumer characteris,cs • I don’t que / I don’t want to wait • I want an I-‐phone and I want it now • I don’t want to pay • If I don’t like it, I want 2 move • I want to follow my friends on facebook full,me • I cannot afford a consultant to represent me in working groups. • I don’t know what number portability is? • I just want to put the sim in, and it should work • It is my number, mr operator, not yours ;-‐) • I want to have a beau,ful wife
- 90. Y?11&C.(d.(?.&
- 91. Everyone benefits from a positive porting customer experience Port OUT customers are future port IN customers! &
- 92. number portability solutions • number management • central reference database • process management • portability solutions www.portingxs.com