The document discusses challenging behavior in students and strategies for teachers. It begins by outlining what pupil referral units (PRUs) are in Islington and the aims of New River College Outreach Service. The objectives are then listed as discussing causes of challenging behavior, developing strategies for a positive learning environment, examining language used by teachers to promote positive behavior, and considering how a teacher's own feelings and reactions impact students. Potential needs that student behavior may reveal, such as learning difficulties or social/emotional/mental health needs, are explored. Strategies for teachers are provided, including maintaining calmness, using positive language, focusing on catching students behaving well, and emphasizing relationships.