Power point learning activity 1.1 quality management
- 1. ENGLISH TEACHING PRACTICUM TEACHER: MSC.MARICELA MADRID STUDENT: VERÓNICA MORENO
- 2. GURUS THERE ARE FIVE OF THE MOST INFLUENTIAL WRITERS ON QUALITY W. EDWARDS DAMING JOSEPH JURAN PHILIP B CROSBY TOM PETERS KAORU They all concentrated on quality issues in industrial settings. There is much that can be learn from then and their ideas can be readily adapted education There is much overlap in their thinking and in the main their general conclusion complement each other
- 3. W EDWARDS DEMING W. EDWARDS DEMING´S MOST IMPORTANT BOOK OUT OF THE CRISIS, WAS PUBLISHED IN 1982 THE BASIC CAUSE OF INDUSTRIAL QUALITY PROBLEMS ACCORDING TO DEMING WAS THE FAILURE OF SENIOR MANAGEMENT TO PLAN AHEAD. There are 14 points are Deming’s unique contribution to the understanding of quality. In addition, he also developed a guide to the barriers that stand in the way of quality improvement Eliminated work standards Adopt the new philosophy Cease dependence on mass inspection to achieve quality End the practice of awarding business on the basis of price. Improve constantly and forever the system of production and service Institute training on the job Institute leadership Drive out fear Break down the barriers between departments Eliminated slogans, exhortations and targets. Create constancy of purpose for improvement of the product and service. Remove the barriers Institute a vigorous programme of education and self- improvement Put everyone in the company to work.
- 4. W EDWARDS DEMING seven deadly diseases The first disease Deming called the lack of constancy of purpose. He believed that this is the most crippling disease in an organization. The second disease short-term thinking. The switching of the emphasis to a long-term vision and the development of a culture of improvement are what he advocates in its place The third deadly disease concerns the evaluation of an individual’s performance through merit ratings or annual review His fourth deadly disease is job-hopping. Deming contrasts excessive turnover of executive talent in the West with the stability of employment in Japanese companies The last of his barriers to quality is management by the use of visible figures. Deming says that this is something that is peculiar to US industry, but schools who are coming to terms with examination results, performance measures and league tables may feel that there is a similar danger for British education
- 5. JOSEPH JURAN Born in 1904, Dr Joseph Juran, along with Deming, is the other main veteran pioneer of the quality revolution. Juran is the author and editor of a number of books, including Juran’s Quality Control Handbook, Juran on Planning for Quality and Juran on Leadership for Quality. THE 80/20 RULE STRATEGIC QUALITY MANAGEMENT Juran believed that quality does not just happen, it has to be planned. To assist managers in planning quality, Juran developed an approach that he called Strategic Quality Management
- 6. PHILIP CROSBY—QUALITY IS FREE Philip Crosby was a graduate of the Western Reserve University in the United States. After naval service in the Korean War he held a variety of quality control jobs, the first being as a line inspector Crosby’s name is associated with two very appealing and powerful ideas. The first is that quality is free. The second idea most associated with him is the notion that errors, failures, waste and delay—all the ‘unqualify things "can be totally eliminated if the organization has the will. This is his controversial notion of zero defects. The essential first step in a quality programme, according to Crosby, is Management Commitment. This is crucial to the success of any quality initiative
- 7. TOM PETERS Tom Peters is another US national. He is primarily a management theorist whose views on what makes successful organizations have considerable relevance to quality. He was a principal at the consultants McKinsey and Co when he began researching his most famous book In Search of Excellence, written with Robert Waterman, which was published in 1982. He has subsequently published a string of successful books, including Thriving on Chaos (1987) and Liberation Management (1992). Peters identified leadership as being central to the quality improvement process. Importantly, they considered that the term ‘management’ should be discarded in favour of ‘leadership’.
- 8. Peters is well known for his views on customer orientation. In Thriving On Chaos he describes 12 attributes, or traits, of the quality revolution that all organizations need to pursue. These traits are: TOM PETERS A management obsession with quality Passionate systems Measurement of quality Quality is rewarded Everyone is trained for quality Multi-function teams Small is beautiful Create endless ‘Hawthorne effects’ Parallel organizational structure devoted to quality improvement Everyone is involved When quality goes up, costs go down Quality improvement is a never-ending journey
- 9. KAORU ISHIKAWA Kaoru Ishikawa was born in 1915. He was a graduate in engineering from Tokyo University. He obtained his doctorate in engineering and became Professor at Tokyo University in 1960. His most famous book What is Total Quality Control? The Japanese Way was published in 1985. He died in 1989. He is most famous for his work on quality circles and was a pioneer of the Quality Circle movement in Japan in the early 1960s. The quality circle movement, associated with Ishikawa, started in 1962 in the Nippon Telegraph and Telephone Public Corporation. Even in Japan many quality circles have foundered. This is usually because of lack of management interest or the opposite— excessive intervention. However, many more have been successful. Many commentators, including Philip Crosby