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PR and New Media


      Or as the industry would call it…
PR 2.0


It is about putting the “Public” back in public relations.” –
Brian Solis, Principal at Altimeter Group in the foreword of
Deidre Breakenridge’s book PR2.0: New Media, New Tools,
                        New Audiences
Learning Objectives

By the end of this course, students should be
able to:
•recognise the difference between the
traditional model and new model of PR.
•explain the need for PR 2.0
•develop and implement a strategic
communication plan using PR 2.0 tools
Outline

• What is PR 2.0?
• Why PR 2.0?
• What is the difference between the traditional
  model and new model of PR?
• Implications of PR 2.0
• Sample assignment/project
New Frontier of the Digital Age
PR 2.0 in Action…
What is PR 2.0?




“PR 2.0” coined by Brian Solis back in the 90s when Internet was
made available to the public
What is PR 2.0?

• “PR 2.0 was born through the analysis of how the Web and
  multimedia were redefining PR and marketing communications,
  while also creating a new toolkit to reinvent how companies
  communicate with influencers and directly with people… PR is
  evolving into a hybrid of communications, evangelism, and web
  marketing strung together by the teachings and benefits of sociology
  and psychology.” – Brian Solis (2008, www.briansolis.com)

• “PR 2.0 is a combination of traditional PR as we’ve known it for
  decades, and other multi-media, multi-faceted and “new” platforms
  for PR, with a focus on social marketing” – Rebecca Crowley (2011,
  RTC Publicity)
What PR 2.0 is not…

• Not about the new Web tools or technology … it is the intent,
  purpose and method you use them.
• Not about the PR practitioner becoming a software
  developer… you don’t have to be a software or IT expert to use
  PR 2.0
• Not as simple as just posting a news release on a webpage,
  updating a status on FB, Twitter etc… PR 2.0 is about engaging
  your audience directly in a two-way communication process.
Key statement

  PR 2.0 is the understanding and practice that
   communications is a two-way process and
incorporates the tools, principles, strategies, and
  philosophies for reaching, engaging, guiding,
   influencing, and helping people directly in
 addition to the traditional cycle of PR influence.
                                       - Solis (2008)
Why PR 2.0?

• Social media landscape is changing the way audiences
  communicate with one another – different variety of
  communication strategies, wider reach, greater visibility
• Shift in power from the sender to the receiver – audiences are
  smarter, more aware… they research, check facts, talk to friends
• Fast and instantaneous access to audience
• Engage in two-way communication
• Greater opportunity for creativity
Differences between the Traditional &
           New model of PR
       Traditional                   PR 2.0
• Existence of a           • No gatekeepers, direct to
  communication              the audience
  gatekeeper e.g. news     • Unlimited
  editor, journalists        coverage/reach
• Limited coverage/reach   • No time factor – through
• Time factor – limited,     search engine
  people read                optimisation and
  newspapers/magazines       Google’s cache, your info
  once or twice.             can stay online for an
                             unlimited time.
Differences between the Traditional &
               New model of PR
              Traditional                             PR 2.0
•   Sender focused – what you         •   Receiver focused – what you
    want to send out?                     want readers to read to draw
•   Time delay updates                    them to you?
•   Little to no interactivity with   •   Real-time updates
    audience.                         •   Greater interactivity with the
•   Users cannot simply create            audience, personalised
    their own content and                 relationship
    publish it.                       •   Communications are now in
                                          the hands of many rather than
                                          few, how it used to be with
                                          traditional media – leverage
                                          on user-generated content
                                          such as blogs, Youtube.
Implications of PR 2.0

•   Personalisation
•   Interactivity
•   Mobility
•   Speed
•   Efficiency
PR 2.0 tools

The PR 2.0 Reference Guide by
    Shift Communications
Student Activity

Get into groups of five – each group is an agency
representing a major client. Choose your client below:
Student Activity

Your client is planning to launch their annual month-
long CSR campaign and has assigned your agency to
generate publicity 2 months before the campaign is
launched and to assess the campaign’s effectiveness 2
months after using PR 2.0 tools.
Based on this timeline, you are to design and present to
your client a strategic communications plan using the
most appropriate PR 2.0 tools and tactics while
adhering to your client’s corporate image and
philosophy.

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PR 2.0 Mock Lecture

  • 1. PR and New Media Or as the industry would call it…
  • 2. PR 2.0 It is about putting the “Public” back in public relations.” – Brian Solis, Principal at Altimeter Group in the foreword of Deidre Breakenridge’s book PR2.0: New Media, New Tools, New Audiences
  • 3. Learning Objectives By the end of this course, students should be able to: •recognise the difference between the traditional model and new model of PR. •explain the need for PR 2.0 •develop and implement a strategic communication plan using PR 2.0 tools
  • 4. Outline • What is PR 2.0? • Why PR 2.0? • What is the difference between the traditional model and new model of PR? • Implications of PR 2.0 • Sample assignment/project
  • 5. New Frontier of the Digital Age
  • 6. PR 2.0 in Action…
  • 7. What is PR 2.0? “PR 2.0” coined by Brian Solis back in the 90s when Internet was made available to the public
  • 8. What is PR 2.0? • “PR 2.0 was born through the analysis of how the Web and multimedia were redefining PR and marketing communications, while also creating a new toolkit to reinvent how companies communicate with influencers and directly with people… PR is evolving into a hybrid of communications, evangelism, and web marketing strung together by the teachings and benefits of sociology and psychology.” – Brian Solis (2008, www.briansolis.com) • “PR 2.0 is a combination of traditional PR as we’ve known it for decades, and other multi-media, multi-faceted and “new” platforms for PR, with a focus on social marketing” – Rebecca Crowley (2011, RTC Publicity)
  • 9. What PR 2.0 is not… • Not about the new Web tools or technology … it is the intent, purpose and method you use them. • Not about the PR practitioner becoming a software developer… you don’t have to be a software or IT expert to use PR 2.0 • Not as simple as just posting a news release on a webpage, updating a status on FB, Twitter etc… PR 2.0 is about engaging your audience directly in a two-way communication process.
  • 10. Key statement PR 2.0 is the understanding and practice that communications is a two-way process and incorporates the tools, principles, strategies, and philosophies for reaching, engaging, guiding, influencing, and helping people directly in addition to the traditional cycle of PR influence. - Solis (2008)
  • 11. Why PR 2.0? • Social media landscape is changing the way audiences communicate with one another – different variety of communication strategies, wider reach, greater visibility • Shift in power from the sender to the receiver – audiences are smarter, more aware… they research, check facts, talk to friends • Fast and instantaneous access to audience • Engage in two-way communication • Greater opportunity for creativity
  • 12. Differences between the Traditional & New model of PR Traditional PR 2.0 • Existence of a • No gatekeepers, direct to communication the audience gatekeeper e.g. news • Unlimited editor, journalists coverage/reach • Limited coverage/reach • No time factor – through • Time factor – limited, search engine people read optimisation and newspapers/magazines Google’s cache, your info once or twice. can stay online for an unlimited time.
  • 13. Differences between the Traditional & New model of PR Traditional PR 2.0 • Sender focused – what you • Receiver focused – what you want to send out? want readers to read to draw • Time delay updates them to you? • Little to no interactivity with • Real-time updates audience. • Greater interactivity with the • Users cannot simply create audience, personalised their own content and relationship publish it. • Communications are now in the hands of many rather than few, how it used to be with traditional media – leverage on user-generated content such as blogs, Youtube.
  • 14. Implications of PR 2.0 • Personalisation • Interactivity • Mobility • Speed • Efficiency
  • 15. PR 2.0 tools The PR 2.0 Reference Guide by Shift Communications
  • 16. Student Activity Get into groups of five – each group is an agency representing a major client. Choose your client below:
  • 17. Student Activity Your client is planning to launch their annual month- long CSR campaign and has assigned your agency to generate publicity 2 months before the campaign is launched and to assess the campaign’s effectiveness 2 months after using PR 2.0 tools. Based on this timeline, you are to design and present to your client a strategic communications plan using the most appropriate PR 2.0 tools and tactics while adhering to your client’s corporate image and philosophy.