Practical-Guide-to-Purpose-at-Work

1Purpose: A practical guide
Purpose:
A practical guide
How to bring purpose to your organisation
for a competitive advantage
Tyrone Jacobs Jr. | Electromagnetic Effects Intern at Boeing

Contents
1. About this guide
2. What is your company’s purpose?
3. Your business case for purpose
4. Supply and demand in the purpose
talent marketplace
5. Attracting and selecting
purpose-driven talent
6. Creating employee experiences
filled with purpose
7. Practical strategies to improve
talent outcomes
8. Recommended reading and sources
9. Authors and contributors

1Purpose: A practical guide1. About this guide
Earlier this year, LinkedIn and Imperative released
the 2016 Global Report on Purpose at Work.
It explored purpose-driven talent, examining the
benefits of purpose across industry, geography
and generations.
Building on the momentum of that report,
this guide goes on to explore purpose-driven
companies and how they bring meaning to work.
You’ll learn practical ways to instil purpose at your
organisation, and gain a competitive advantage in
talent acquisition, engagement and management.
At LinkedIn we contribute to the purpose dialogue
in two main ways. First, what purpose means
in the context of talent. Second, what our data
says about the issues. To compile this guide, we
interviewed dozens of purpose-driven companies
on their talent strategies. We also conducted
multiple surveys with thousands of recruiters. To
round out the research, we compared samples of
over a thousand companies, five million members,
almost one million jobs, and half a million hires.
The learnings are all here. We hope these insights
help you and your company on your journey.
About this guide
Imagine if everyone in your workplace felt that what your company
does really mattered – to the world, their colleagues and themselves.
How much more successful would you collectively be?
‘Companies that understand
the increasing emphasis of
purpose in today’s professional
landscape improve their ability
to attract such employees and
also their ability to retain them
for longer periods of time.’
Reid Hoffman
Executive Chairman and co-founder,
LinkedIn

Purpose
Connecting people
with work that matters to them,
and to companies that are
driving meaningful impact.
1. About this guide

Purpose is a key driver
of business success
The findings in this guide
are essential for:
01
Companies looking to
use purpose to gain a
competitive advantage.
02
Talent acquisition professionals
looking to find and recruit
stronger candidates.
03
Managers seeking powerful
ways to engage, inspire and
keep employees.
1. About this guide

Darren Walker | President of Ford Foundation
What is your
company’s purpose?
What it means to be a purpose-driven company

Defining an experience
of purpose.
Anyone can experience purpose.
Purpose includes three core elements:
Delivery of work
through strong relationships
Positive impact
on others
Personal growth
and development
01 0302

Purpose-driven
professionals
Why we work
How we work Choose jobs
that offer:
Prioritise work that matters
to them, their company and
the world – over money or
advancement.
Have an aspirational
reason for being grounded
in humanity that is stated
and measured.
Create a culture
that encourages:
Purpose-driven
companies
01 0103 0302 02
Positive
impact on
others
Positive
impact on
others
Personal
growth
Personal
growth
Delivery
through
relationships
Delivery
through
relationships

Some of the world’s most successful
companies are purpose driven:1
Example purpose statements
1 Note: Example companies the authors are inspired by. We have only audited some of them for compliance with the definition of a purpose company, including:
IDEO, Nike, Cancer Research UK, LinkedIn, SolarCity, Southwest, Clif, GOOD, Airbnb, Fitbit, Patagonia, Cisco, and EY.
To draw global attention to
stories that connect us.
To share stories that matter,
amuse, inform and inspire.
To democratise access
to space for the benefit
of life on earth.
To create freedoms for
customers without access
to power.
Believing community extends
beyond the places where
we have stores.

Question
Why you work Is your reason for being grounded in humanity? For travellers to belong anywhere.
Is your purpose stated and measured? Caters for 60 million guests in over
34,000 cities and 191 countries.
How you work Do you have jobs or a culture that create
an experience of purpose?
Purposeful work is one of five pillars
of its employee experience.
Do you connect employees’ work to the positive
impact it has on others?
Monthly credits enable employees
to visit listings and experience the
belonging they create.
Do you encourage employees in their personal
and professional development?
Helps every employee be a host:
authentic, humble, and focused on
others. This helps talent advance their
lives and build better relationships.
Do you foster authentic relationships at work? Encourages employees to add to
its culture, not fit into it. Often holds
celebrations of employee diversity.
Is your company purpose driven?
Purpose-driven companies use the three core elements to create
exceptional experiences for employees. Based on this definition,
ask yourself the questions below. You can also look at Airbnb’s
responses for inspiration.

Myth busting
A recent report found that ‘public discourse
about “corporate/organisational purpose”
has increased fivefold since 1994, and is now
trending at an exponential rate that surpasses
the rate of public discourse about sustainability.’2
With so much dialogue on this topic,
it’s important to create clarity around exactly
what purpose is – and isn’t.
Here are some of the most common
misperceptions about purpose.
2 The state of the debate on purpose in business, EY Beacon Institute, 2016
Purpose has exploded in the vocabulary of business.

Purpose is why you are in business. It is
aspirational and inspiring, and its goal is to
create a shared vision. Purpose isn’t something
to be achieved. Purpose defines the mission,
values, and culture of a company, and it has
a wider scope.
Mission is what businesses do. It should be
measurable, achievable, and aligned with purpose.
Values are how an organisation makes
day-to-day decisions. They are aligned with
purpose, but are not the purpose itself.
Culture is the sum of these practices.
When purpose, mission, and values are
aligned, so is the culture.
Myth 1
Purpose is just the new word for mission.
Tip: To find your company’s
purpose, start with your
founder’s story. Why did they
start the company? Most often,
the answer is more than just
to make money.

Purpose is the full company working towards
solving meaningful world problems. CSR and
sustainability are often dedicated teams that work
on specific social good or environmental efforts
on behalf of the company.
The employee experience of CSR is often
delivered outside of the business, through
volunteering or by donating a percentage of time
or money. In contrast, purpose is more integrated
into every employee’s day-to-day experience
and business.
Myth 2
Purpose is the same as
Corporate Social Responsibility (CSR).

There is no conflict between purpose and profit
– particularly when profit is used to scale impact.
In fact, being purpose driven brings measurable
commercial benefits.
Having a positive impact on others is one of the
three core elements of a purpose experience.
However, there are many ways to help others in
a meaningful way. Tesla’s purpose, for example,
is to accelerate the advancement of sustainable
transport. Indiegogo helps people get their passion
funded. Virgin Galactic exists to democratise
access to space for the benefit of life on earth.
All three companies are purpose driven and for
profit at the same time. Not-for-profit or social impact
companies are typically thought of as purpose
driven – although this isn’t always the case. Kiva is
a good example of a purpose-driven, non-profit,
social impact company whose purpose is to
connect people through lending to alleviate poverty.
Not-for-profit or social impact companies are
typically thought of as purpose driven, and often
are. For example, Kiva is a non-profit company
whose purpose is to connect people through
lending to alleviate poverty. However, as our
definition describes, an aspirational reason for
being is not enough to be a purpose company.
They must also have a culture of purpose for
employees, and not all not-profits deliver that.
Myth 3
Companies that focus on profit are not purpose driven.
Purpose is purely about social impact.
The Millennial view3
The vast majority of Millennials
(95%) see no conflict between
purpose and wealth creation.
While they feel that wealth creation
is important, 75% of Millennials
also think that businesses should
be more focused on helping to
improve society. Four out of five
Millennials believe that business,
rather than government, has a vital
role to play in solving our social and
environmental challenges.
3 Mind the Gaps – The 2015 Deloitte Millennial Survey

Your business
case for purpose
How purpose gives you a competitive advantage
in talent, branding and the bottom line
Mark Mayungu | Senior Signal Engineer

The most admired companies are
finding success at the intersection
of profit and purpose.
Stronger business results
Stronger
talent
Stronger
talent
acquisition
Stronger
talent
management
Stronger
organisational
structures
Stronger
brands+ + + +
Purpose gives you

For nearly every organisation, talent is the number
one driver of success. What’s now clear is that
attracting and hiring purpose-driven professionals
has a significant business impact.
LinkedIn and Imperative’s 2016 Global Report on
Purpose at Work is the largest study on the role
of purpose in the workforce. Surveying 26,000
LinkedIn members, it found that purpose-driven
professionals consistently outperform their peers
who work primarily for money or achievement.
Purpose-driven professionals
are your most valuable talent.
4 Data based on correlation between purpose and performance for ~2000 employees at LinkedIn
5 LinkedIn and Imperative 2016 Global Report on Purpose at Work
67 Imperative 2015 U.S. Purpose Index study
30%
11%
50%
47%
Purpose-driven
professionals:
Are
Have
Are
Are
more likely to be
high performers4
longer tenure5
more likely to
be in leadership
positions6
more likely to be
promoters of their
employers7

To find out how purpose influences talent
acquisition and management, LinkedIn compared
GameChangers’ list of 500 purpose-driven
companies with 500 randomly selected LinkedIn
member companies matched on industry and size.
Methodology8
We compared talent outcomes of over one
thousand companies, three million members,
almost one million jobs, and half a million hires,
through the lens of LinkedIn data. To double
check the results, we repeated the comparison
methodology with a different list of purpose
companies, the Fit for Purpose 2015 index of
the 100 brands best placed to put purpose
into practice.
The conclusion was the same for both the
GameChangers 500 and Fit for Purpose lists:
Purpose brings a competitive advantage
across every stage of the career journey.
Purpose-driven companies have better
talent outcomes.
8 Analysis based on 500 purpose company employees (listed in GameChanger 500 report) vs. 500 control sample company employees.
The control sample companies were randomly-selected based on LinkedIn company pages matching GameChanger 500 company sizes
and industries. The analysis was carried out on employee’s LinkedIn profile information as of August 2016. The analysis represents the
world seen through the lens of LinkedIn data.

Better education
+43%
more masters, +75% more doctorates,
+200% more that studied
in a top 10 university
Stronger connections
+117%
employees with 500+ connections
More recognised
+144%
inMail received,
+16% more recommendations
Higher profile
+117%
more company views
per employee
3.5Xmore career page
followers per employee
More choice
+29%
average apply clicks
and applications per job
Deeper
engagement
+24%
employees promoted company-
relevant content
+53%
engaged with social causes
+12%
recommendations given
More sought-after
+27%
higher InMail
acceptance rate
40%
more average
views per job
Application
Hiring
Engagement
Awareness
Attraction
Development
More hires
+10%
impacted hires
Purpose-driven companies have better
talent outcomes.
LinkedIn activity for 500 purpose-driven companies,
compared with 500 companies matched on industry
and size showed:

Imagine the
cumulative effect of
these improvements
for your talent.
Purpose-driven
companies performed
better at every stage
of the candidate journey.

Organisational benefits Take action Examples
Purpose
instils strategic clarity
Use purpose as a guide for daily decision making and
a lens for long-term decision making, particularly in times
of transformation and rising expectations.
Tesla decided to share its
portfolio to advance electric
vehicle technology as a
long-term market strategy.
Purpose
channels innovation
Use purpose to frame creativity and innovation and maintain
focus on customer needs (rather than on a product).
Dove’s purpose: to make
every woman in the world feel
comfortable with her appearance
rather than sell more soap.
Revenue grew from $2.4b to $4b
in last decade.
Purpose
taps a universal need
Use purpose to motivate and unite a diverse team
through a common desire to contribute to a meaningful goal.
Procter Gamble’s former CMO
Jim Stengal found that purpose
‘unifies RD and engineering and
marketing and sales and everyone
around the difference they are
trying to make.’
Purpose
is a response to transformation
Keep purpose at the forefront of transformation to help people
understand the long-term context of short-term changes –
and to ensure the focus of change is positive and inspiring.
Bupa Arabia realised its purpose
was more about healthcare than
insurance, helping the company
grow from 50k customers in 2013
to 750k in 2014.
Purpose
builds bridges
In the context of a commercial collaboration such as
joint ventures or mergers and acquisitions, a clearly stated
purpose can help demonstrate cultural alignment between
potential partners.
Due to purpose, Unilever’s CEO
found that ‘more suppliers want
to work with us now because
it energises their employees and
business models as well.’
9 The state of the debate on purpose in business, EY Beacon Institute, 2016.
Purpose improves organisational results.
The EY Beacon Institute led purpose-minded companies to
define 5 ways you can use purpose for organisational benefits.9

Purpose builds stronger
consumer brands.
10 hbr.org/2012/05/three-myths-about-customer-eng
11 Trust and Purpose Survey 2011, Burson-Marsteller, 2011
12 The 2012 goodpurpose® study, Edelman annual global research
13 www.virgin.com/entrepreneur/steve-jobs-richard-branson-guy-kawasaki-talk-branding
14 www.virgin.com/entrepreneur/steve-jobs-richard-branson-guy-kawasaki-talk-branding
In study of over 7,000 consumers published in
the Harvard Business Review, 64% of consumers
said that shared values are the primary reason
they have a relationship with a brand10
–
making values by far the largest driver of brand
relationships.
This preference impacts on purchasing behaviour.
A separate study found that 80% of consumers
would rather pay more for products and services
that are produced responsibly11
. Globally, 89% of
consumers have said there is a strong likelihood
they would buy from companies that support
solutions to particular social issues – and purpose
as a reason to buy rose 26% between 2008 and
2012.12
Brand + Purpose = Stand
A brand A stand
What Why
Point of Point of
difference view
Market driven Ethically driven
Competitive Distinctive
Employees Missionaries
Consumers Advocates
Ads Actions
Next quarter Next quarter
century
Loyalty Love
“The brands that will thrive in the
coming years are the ones that
have a purpose beyond profit.” 13
Richard Branson
“A brand is not so much about
rational arguments, but the way
that the company resonates with
people emotionally. Marketing is
about values.” 14
Steve Jobs
Boston consulting company Brighthouse has tips
to use purpose to transform a brand into a stand:

Leading with purpose encourages stronger
performance across brands, talent and
organisational agility. The result is measurable
business impact.
87% percent of executives believe they perform
best over time if purpose goes beyond profit,15
and this perception is backed up by results.
Research from the EY Beacon Institute and
Harvard Business School shows that companies
that lead with purpose are more likely to be
profitable.
1516 The state of the debate on purpose in business, EY Beacon Institute, 2016
The combined advantages
of purpose drive profit.
vs
% of purpose-led
companies that
showed positive growth
% of non-purpose
led companies that
showed drop in revenue
42%
85%
42%
of companies not
prioritising purpose16
58%
of companies with a
clearly articulated
and understood
purpose experienced
growth of +10%

Supply and demand
in the purpose
talent marketplace
Christopher Fonseca | Deaf Dance Teacher

Talent places a higher value on purpose-driven
companies. Yet there are a limited number
of companies that are purpose-led. This
combination of high demand and limited supply
gives purpose-driven companies a double
advantage in the talent marketplace.
In a recent LinkedIn survey, nearly half said they
would consider taking a job with lower pay if it
meant they could work for a company that makes
a positive impact on people’s lives and society.
Purpose-driven companies
are in demand.
4. Supply and demand in the purpose talent marketplace
Purpose-led companies don’t pay less
for their talent. They attract better talent
with the same salary.
While purpose-driven professionals are
willing to sacrifice salary for purpose, they
don’t have to. Imperative’s 2015 Workforce
Purpose Index found that purpose-driven
professionals have similar salaries to their
non-purpose peers.18
In addition, our fulfilment survey showed
no correlation between the salary
professionals are willing to give up to work
in a purpose-driven environment, and their
income level. In other words, purpose
isn’t something that only highly paid
professionals ‘buy’.
49%
20%
would trade
1-5%
of their salary
19%
would trade
5-20%
of their salary
10%
would trade
20-100%
of their salary
A total of 49% would
trade a portion of their
salary for purpose.17
17 LinkedIn Fulfillment Study 2016 – survey conducted among 3,000 professionals and 500 recruiters/HR professionals in the UK in July

Purpose-driven companies
are sought-after employers.
However, professionals believe
that only a third of the companies
that they would consider working
for can offer an experience of
purpose at work.19
In a survey of over 600 LinkedIn
members, 16% of respondents
said that the main barrier to
them pursuing a more rewarding
career is an inability to find
an employer whose purpose
matches their own.20
Talent believes there is a limited
supply of purpose-driven companies.
1920 Results from February 2016 Omnibus survey of U.S. professionals.

There is demand amongst recruiters
for purpose-driven talent.
Recruiters believe a sense of purpose increases
a candidate’s value. They see a strong advantage
in hiring candidates that share a company’s values,
mission or purpose:
4%
don’t think that there are any
business advantages of hiring
employees that share the
company’s values, mission
or purpose.21
53%
say these employees
are better performers
at their jobs.
67%
say these employees
are more likely to stay with
the company for longer.
69%
say these employees
are more fulfilled
in their job.
With purpose-driven professionals reporting 64%
higher fulfilment in their work, recruiters recognise
that this has commercial benefits: 82% believe
fulfilled employees are more productive.22

Representing just 37% of professionals, purpose-
driven people are still the minority. As the value of
a purpose-oriented talent becomes more evident,
there will be more and more competition for this
segment of the workforce.
It’s interesting to note that purpose is not only
owned by Millennials. Percentages of purpose-
orientation actually increase across generation
groups, with baby boomers leading the way.
For a full review of the supply of purpose-driven
talent see the LinkedIn and Imperative 2016
Global Report on Purpose at Work
However, there is a limited supply
of purpose-driven professionals.
Top 5 most purpose-oriented
job functions24
54%
51%
49%
43%
41%
Community and
Social Services
Entrepreneurship
Education
Healthcare Services
Research
Percentage of generation
who are purpose oriented23
30%
38%
48%
Millennials
(18-35)
Gen X
(36-50)
Baby
Boomers
(51+)

Attracting and selecting
Danish Ahmed | Co-Founder at PLAYGround Digital

When asked the question: ‘Why work for us’,
successful companies are answering with purpose.
Purpose-focused employment branding is a powerful tool.
Here’s how you can use it to attract better talent.
2526 LinkedIn Fulfillment Study 2016 - survey conducted among 3,000 professionals and 500 recruiters/HR professionals in the UK in July
27 Mind the Gaps – The 2015 Deloitte Millennial Survey
5. Attracting and selecting purpose-driven talent
Communicate
your purpose.
Highlight purpose
for all generations,
including Millennials.
Show how your company
delivers the three core elements
of an experience of purpose.
“Today’s Millennials are
just as interested in how
a business develops its
people and its contribution
to society as they are in its
products and profits.” 27
Barry Salzberg,
CEO of Deloitte Global
91% of recruiters consider having a
clear set of values, mission or purpose to
be an important factor when attracting the
best talent.25
52% of candidates say they wouldn’t
accept a job offer if they didn’t know or
didn’t agree with a company’s mission,
values and purpose.26
01
02
03
Impact on others –
how your company makes
the world a better place
Personal development –
the opportunities you provide
for personal growth
Delivery through relationships –
how you encourage authentic
relationships at work

Welcome aboard the flight of your life.
Not just a career, a cause.
At Southwest Airlines we connect People to
what’s important in their lives—that also means
connecting our Employees to what’s important in
their lives! Our Employees value the opportunity to
work hard, be creative, and have fun on the job.
Southwest frames its purpose by highlighting
how it connects people and employees to
the things that matter to them. It also clearly
encourages strong relationships at work.
Notice the purpose language of ‘not just
a career a cause’.
Examples of purpose-focused employment branding:

of recruiters check whether
candidates understand and agree
with the organisation’s values, mission
or purpose during interviews.28
of recruiters would exclude
otherwise suitable candidates
from the hiring process if they
didn’t agree with the organisation’s
values, mission or purpose.29
85% 63%
Provide realistic job previews about how
other employees experience purpose at
work (see GOOD portrait, which explores
how the company selects employees
looking for macro-level purpose impact)
Invest in training hiring managers
To use purpose in your selection:
Take a purpose-focused approach
to talent interviews and selection.
Purpose-driven companies get more followers
and job applications. With a greater choice of talent,
the key challenge for these companies is in
selecting the most purpose-driven professionals.

Hiring managers believe that when it comes to
talent selection, soft skills (such as behavioural
qualities and personality traits), are harder to find
than hard skills (such as those learned in training).30
They believe the best way to assess a candidate’s
soft skills is through interview questions.
The best question
to screen for purpose:
‘What motivates you at work?’
30 LinkedIn May 2016 survey of 1,297 hiring managers in the US, Canada, UK Netherlands, Australia and India.
1
“What motivates you at work?”
2
“What aspects of your work
make you feel best?
What makes you feel most
useful or happy?”
3
“Think about a time when
you adjusted the work you do
to have more of a positive impact.
What did you do? What did
you want to accomplish?”
Hiring managers believe the best
questions to screen for purpose are:

“Southwest doesn’t just hire for a good
attitude and train for skill. It hires for a very,
very specific attitude, often interviewing over
100 people for a single role.”
Example of purpose-focused selection:
Southwest employees are purpose-driven, and
the company has very high hiring standards to
protect that culture.
In a biennial survey, Southwest employees were
asked if they feel like their role is ‘just a job’,
‘a stepping stone’, or ‘a calling’. Nearly 75% of
employees felt their role is ‘a calling’.
In 2015, Southwest received 371,202 CVs and
hired nearly 6,000 new employees. To ensure
selection for purpose alignment is possible, the
company often interviews more than 100 people
to fill a single position.

Using LinkedIn to leverage
your company’s purpose.
To attract
LinkedIn Career Pages
LinkedIn Referrals
To select
LinkedIn Recruiter
LinkedIn Jobs
LinkedIn’s tools can help you showcase your company’s purpose,
and find and select purpose-driven talent.

2
Communicate your experience of purpose
more directly. Consider creating targeted views
focusing on your company’s experience of
purpose.
Use hero images, copy and video that
showcase your purpose and brand in an
engaging and inspiring way.
Encourage employees to share their
experience of purpose. Employee voice is
the most trusted source of information. Ask
employees to share their experiences of purpose
at work through photos and posts.
Showcase the causes that matter to your
employees. Use the automated company
insights to showcase the causes your employees
care about and the organisations they support.
Showcase your purpose
with LinkedIn Career Pages.
To help talent make the connection between your company
and its purpose, consider using LinkedIn Career Pages:
1
1
2
3
4
3
4

31 Analysis based on 500 purpose company employees (listed in GameChanger 500 report) vs. 500 control sample company employees.
The control sample companies were randomly selected based on LinkedIn company pages matching GameChanger 500 company sizes and
industries. The analysis was carried out on employee connections from their LinkedIn profile as of August 2016. The analysis represents the world
seen through the lens of LinkedIn data.
In the talent marketplace, referrals are the number
one source of quality hires, requiring less time
to recruit and having a longer tenure. Through
LinkedIn Referrals, employees can introduce
candidates that share the company’s sense
of purpose.
While it can be hard to detect purpose on a CV,
purpose-driven professionals are likely to know
each other or network together. They report
deeper relationships, and are 117% more likely to
have 500+ connections31
. Additionally, purpose-
oriented talent is 47% more likely32
to promote
their employer, making it easier to get referrals.
LinkedIn Referrals are a powerful way
to recruit purpose-driven professionals.

LinkedIn members are significantly
more purpose-driven. 40% of U.S.
professionals on LinkedIn are purpose-
driven, compared with 28% of the
general workforce.34
When it comes to job seeking, 69% of purpose-
oriented employees are passive, versus 61% of
their non-purpose peers.33
LinkedIn Recruiter,
which helps you connect with passive talent, is
one of the best tools to help you find purpose-
driven talent.
The top three factors that entice purpose-oriented
people to accept a new job are:
01 Culture and values
02 Mission and vision
03 Products and services
To attract purpose-oriented professionals, focus
more on these factors, and less on factors like
advancement, rewards or titles.
LinkedIn and Imperative’s 2016 Global Report
on Purpose at Work will help you to target the
industries, job types and locations with the most
purpose-driven talent.
Use LinkedIn Recruiter and
Jobs to improve talent selection.

Creating employee
experiences filled
with purpose
Florent Groberg | Medal of Honor Recipient

Purpose-filled employee experiences increase
talent fulfillment, productivity and tenure.
Purpose-led companies create a culture of purpose by delivering
the three core elements we introduced earlier in our definition
of purpose-driven companies.
6. Creating employee experiences filled with purpose
030201
Purpose element
Action
Click on an action to find out
how they do this.
Impact
on others
Connect employees’
work to the positive
impact it has
Personal
development
Actively encourage
employees in
their development
Delivery through
relationships
Nurture authentic
relationships

With the division of tasks and use of technology in
modern work, it’s easy to become disconnected
from the ultimate value we create. Purpose-driven
companies are careful to reflect back to their
employees how their work helps others.
Companies create these connections by sharing
data and stories that bring their purpose to life,
and by helping employees witness the impact of
their work.
Connecting work with impact.
To connect work with impact
Use your intranet to
deliver purposeful stories
and statistics
(see Fitbit portrait)
Encourage employees
to share their own
experiences of purpose
(see GOOD portrait)
Help employees get out
of the office to witness their
impact in the world first-hand
– or, if that’s not possible,
bring evidence of impact to
them (see Kiva portrait)
Hold an annual event
to evaluate, reflect on
and celebrate the company’s
delivery of its purpose
(see IDEO portrait)
01

LinkedIn’s purpose is to connect professionals
with opportunities. We measure this purpose
and use insights to connect people with the
impact of their work.
At LinkedIn’s annual Global Sales Kickoff we
have a special session to celebrate helping 1.5M
people find jobs. Employees are congratulated
for changing lives and are encouraged to recount
stories of the profound impact finding a job can
have on someone. One story talked about LinkedIn
helping 417,000 recent graduates find their first job.
Employees are asked to remember their first job,
how important it was, what an accomplishment
it was, how it felt – a powerful, personal and
emotional way to bring the purpose to life.
Examples of connecting work with impact:
This video of a young man celebrating getting a life-changing
job is shared with LinkedIn employees to remind us what our
purpose, ‘connect with opportunity’ means for others.

Examples of connecting work with impact:
Kiva exists to alleviate poverty by connecting
people through lending. Most people join Kiva
to help others, but with the company operating
a digital platform with lenders and clients across
the world, that experience could get lost. Instead,
Kiva makes a deliberate effort to weave impact
into the employee experience. Every other year
the company funds an international trip for
each employee to travel to a client and directly
experience Kiva’s impact. When they return,
employees formally share the experience with
their colleagues. This creates a consistent stream
of powerful stories. The trip is repeated every
second year to keep the emotional connection
between purpose and work alive.

Successful purpose-driven companies
understand that employees need to project
their own sense of purpose onto the
organisation to create real ownership and
alignment with the company’s purpose.
As a result, employees seek to develop
personally and professionally in ways that
will help them achieve their own purpose
and improve their careers. Great cultures
delivering purpose at work encourage and
empower individuals to develop a strong
orientation for learning.
To connect learning to purpose:
Ask yourself what you can teach in a world-class way
Be clear about what employees will learn in your
company that will help them throughout their career
Allow jobs to be tailored. For example, encourage role
rotations or allow a percentage of time for personal
projects or volunteering see Patagonia portrait
Remember that development isn’t always about hard
skills. Teaching employees how to work with values can
have a big impact see Southwest portrait
Encourage personal and professional development.
02

Examples of purposeful personal development:
Many people who work at Patagonia are passionate about
spending time in the outdoors, and their personal purpose
is to protect it. The company offers employees the ability to
develop personally and professionally through an Environmental
Internship Program. Employees from all parts of the company
are allowed up to two months away from their regular roles to
work for an environmental group of their choice while continuing
to earn their paycheck and benefits.
In 2016, 34 individuals, 12 stores and one entire department
volunteered 10,000 hours for 43 environmental organisations.
When interns return, they bring back stories, inspiration and
a new commitment to the environmental purpose of Patagonia.

Examples of purposeful personal development:
Southwest Airlines University (SWA U) impacts all
50,000 Southwest Airlines employees each year.
Every new employee experiences at least part
of their training through SWA U, in addition to the
ongoing leadership and development training they
receive throughout their career. Here, the focus
is on living and working with values, which the
company calls the Southwest Way.
Personal development the Southwest Way
A Warrior
Spirit.
Southwest’s early legal
battles to earn the right
to fly shaped its ‘Warrior
Spirit’, which helps
overcome the constant
challenges of a competitive
industry. It’s taking pride
in working hard. It’s a
desire to be the best.
A Servant’s
Heart.
Southwest hires people
who enjoy serving others.
In essence, this mantra
is treating others with
respect, putting others first,
demonstrating proactive
customer service,
and embracing the
Southwest Family.
A Fun-LUVing
Attitude.
Southwest encourages
humour and enjoyment,
whether that’s a joke-telling
flight attendant, a pilot
who waves at a child,
or a CEO who dresses
up for Halloween.
Learn to work with these values

According to 62% of learning and development
professionals, managers lead the way when it
comes to developing a learning culture35
– so
it’s important that this segment of your workforce
understands why and how to develop talent.
Organisations with high quality leadership
programmes are 7.4% more likely to have highly
engaged leaders who are inclined to stay with
the organisation. Every leader needs to know how
to coach, have good material, and set time aside
to commit to coaching. Lynda is a great resource
for strong teaching materials.
LinkedIn’s Lynda.com is an excellent resource
for strong teaching materials. Lynda.com is a
leading online learning platform that provides
thousands of online courses for targeted support
in helping employees to reach their full potential.
Lynda.com’s content is taught by experts from
the field, filmed in our studios and produced to
the highest pedagogical standards. With every
course accessible on demand, on any device
to every employee, Lynda.com is designed to
foster a culture of learning.
Lynda.com can help build a purpose culture
with personal and professional development.
35 Bersin Associates, High-Impact Learning Culture, The 40 Best Practices for Creating an Empowered Enterprise
36 Imperative 2015 Workforce Purpose Index
+51%
Customer
satisfaction
+56%
Time to
market
+79%
Employee
productivity
+42%
Customer
responsiveness
Business outcomes
from high-impact
learning environments36
As research proves, a culture of learning
and growth is great for business:
®

Nurture strong and authentic relationships.
Purpose doesn’t happen in a vacuum. By its
very nature, an experience of purpose involves
connection with others. Think back to your
greatest work experiences: chances are,
you had strong relationships around you.
Purpose-oriented employees are 50% more
likely to report meaningful relationships with
colleagues, customers and clients37
. Not only
are their relationships meaningful – they also
have more of them. Employees in purpose-
oriented companies are 117% more likely to
500+ connections on LinkedIn.
37 Imperative 2015 Workforce Purpose Index
To foster strong relationships at work:
Publicly recognise employees who invest in
relationships – for example, those who coach others,
organise team interactions, or care for co-workers
see Southwest portrait
Encourage culture ‘add’, not just culture ‘fit’, so
employees can bring their authentic self to work
see LinkedIn portrait
Use collaborative purpose experiences as a perk
see Cisco portrait
03

Example of delivery through authentic relationships:
Patagonia describes itself as ‘the activist
company’. It uses collective action as a way
to foster strong bonds and real relationships
between employees and the wider community.
After all, activism is inherently social.
Employees experience standing for something
they believe in together. These are powerful
moments that follow them back into the office and
make work feel purposeful. Patagonia even has a
stated policy that the company will bail employees
out of jail for activist-related detention. Now that is
certainly supporting employees to stand behind
their purpose.

Practical strategies
to improve
talent outcomes
Eight companies that lead with purpose –
and how they do it
Jacob Leadley | Wine maker

We interviewed talent acquisition and management
leaders from eight of the world’s most admired
purpose-driven companies. We asked for practical
tips in bringing purpose to employment branding
and selection, and in creating an experience of
purpose for employees.
Click a company to view its portrait.
7. Practical strategies to improve talent outcomes

When we define our company’s purpose, we understand
and share its reason for existing beyond simply making
money. By acting on and measuring this purpose, we
can see a positive impact on employees, communities
and the world.
Purpose isn’t just for the noble few. Far from being in
conflict with profit, being purpose driven has a significant
business impact. Employees that feel connected to
an experience of purpose are more satisfied, more
productive and more likely to stay longer. What’s more,
when a company leads with purpose it is more likely
to attract purpose-driven talent – the most valuable
segment of today’s workforce.
Conclusion
By following the practical steps set out in this guide,
you can use purpose to gain a competitive advantage:
1. Define your purpose. Look to your founder’s reason for creating the
company. Talk to employees and customers. Set your purpose as an
‘aspirational reason for being grounded in humanity’.
2. State and measure your purpose. With customers and employees
watching, you’re more likely to deliver. Evidence shows an unauthentic
purpose is more damaging than no purpose.
3. Embed purpose in your employment brand to attract purpose-driven
professionals. Employment brands work best when they are aligned with
consumer brands, so let purpose resonate throughout your company.
4. Select professionals whose purpose aligns with your company’s.
Look for those that see work as a way to find fulfilment.
5. Create an experience of purpose for employees by focusing on
three core elements:
Positive impact on others
Personal growth and development
Delivery of work through strong relationships03
02
01

Attract, recruit, and empower
the best people for your business
with LinkedIn. Get access to
quality candidates – active and
passive, external and internal –
on the world’s largest professional
network of 450M+ candidates.
Visit our website
Read our blog
talent.linkedin.com/blog
Check out our SlideShare
slideshare.net/linkedin-talent-solutions
Follow us on Twitter
@hireonlinkedin
See our videos on YouTube
youtube.com/user/LITalentSolutions
Connect with us on LinkedIn
linkedin.com/company/3519575
About LinkedIn
Talent Solutions

52Purpose: A practical guide8. Recommended reading and sources
Mind the Gaps
Deloitte, 2015
The Purpose Driven Professional
Deloitte University Press, 2015
Brand World Value Index
Enso, 2016
The pursuit of purpose:
From aspiration to value creation
EY Beacon Institute and the University of Oxford
Saïd Business School, January 2016
The state of the debate
on purpose in business
EY Beacon Institute and the University
of Oxford Saïd Business School, January 2016
Connecting people and purpose:
7 Ways High-Trust Organizations
Retain Talent
Great Place to Work, 2016
The Business Case for Purpose
Harvard Business Review Analytic
Services report, Harvard Business School
Publishing, 2015
Startups don't need to choose
between profit and purpose
Julie Hanna, Wired, 5 May 2016
Cynicism about purpose is
a disease that needs fighting’
Andrew Hill, Financial Times, April 2016
Purpose is the preachy new
CEO buzzword
Andrew Hill, Financial Times, January 2014
Scaling with Purpose at LinkedIn
Aaron Hurst, Imperative and LinkedIn,
December 2015
Workforce Purpose Index
Imperative and New York University
Sachool of Professional Studies, 2015
Purpose in Higher Education
Imperative, 2016
The importance of work
with purpose for Gen Y
Katie Jacobs, HR Magazine website,
November 2015
Is Purpose More Important
than Profit?
Alan Murray, Fortune, 13 November 2015
Purpose in Practice
Henry Playfoot and Ross Hall,
Claremont Communications, 2016
The Emerging Fourth Sector
Heerad Sabeti with the Fourth Sector
Network Concept Working Group, the Aspen
Institute and the W.K. Kellogg Foundation
Fit For Purpose 2015 Index-100
brands best placed to put purpose
into practice
Radley Yeldar, 2015
Recommended
reading and sources

Scott Parish – Head of Product Marketing EMEA
Jake Hirsch-Allen – Lynda.com Academic Lead Canada
Lauren Vesty – Manager Marketing
Meg Garlinghouse – Head of LinkedIn for Good
Cammie Erickson – Manager LinkedIn for Good
Tiffany Nieuwland – Marketing Analyst
Andrea Pavela – Insights Analyst
Allison Schnidman – Research Manager
Lucie Pasquet – Insights Analyst Lead
Helen Zhao – Business Leadership Program
Josh Sperling – Business Leadership Program
Authors and
contributors
9. Authors and contributors 53Purpose: A practical guide

Practical-Guide-to-Purpose-at-Work

More Related Content

What's hot (20)

Viewers also liked (15)

Similar to Practical-Guide-to-Purpose-at-Work (20)

Practical-Guide-to-Purpose-at-Work