Pradeep_Madhavan_Resume19_01_2016
- 1. Pradeep TM Mob: +91 9845348313 Email ID: pradhtmjobs@live.com Seeking techno functional assignments in Operations, Solutions Architecture, delivery management, NMS, managing project implementation in leading IT companies Professional Synopsis Over a decade of techno functional experience with honed competencies across - Architecture Design & Implementation - Planning & Management - Operations Management & Maintenance - Installation - Man Management I leveraged myself to manage Global client for different MNC like Intel, HP, Unisys, 3D Networks, IBM & Microland Provide L4 / expert level assistance to the team supporting to ESM tools Goal oriented IT Service Management professional with strong analytical, technical and business acumen As part of Project support I was the focal contact for project ongoing activities like project audit management, help technical team to implement project at technical aspects. Support presales team in presenting capabilities / demonstrations / PoC, solution proposals, cost estimates ESM Tools Deployment on Infrastructure Management tools including Server Performance, Network Performance, Application Performance, Service Desk and CMDB, Asset Management for different vendor products. Experience in product evaluation, pricing, solution offerings, and product license management. As part of technology expertise I managed functional areas; Service Management, Asset Management, IT Performance Management, CMBD, Collaboration in (terms of chat tools) & IT Event Management. Comprehensive understanding of the emerging technologies and flair to keep abreast of the same. In depth understanding of ITIL & NMS architectures, technologies specifications. An effective communicator & team leader with skills in mentoring, monitoring & motivating teams and accomplishing quality deliverables. Create documentation of high quality, help define best practices & reusable components and contribute in organizational knowledge management activities. A keen planner & implementer with demonstrated abilities in IT Management Technology solutions Proficiency in ITIL Foundation IT Service Management process framework Experiential implementation & architectural knowledge of IT ESM tools Expertise in IT Enterprise Class tools like BMC / HP/ CA and IBM and middle level tools like Kaseya, ManageEngine etc. Understanding of IT Infra Network Devices , Servers and Application Manage multiple active opportunities at a time Evaluation of multiple vendors tools, recommendation and approach Represented Organization in vendor and it’s lead marketing initiatives I am Responsible for the quality of Solution document, Efforts and Customer Presentations Resolve technical & design conflicts and issues Work in alignment from bid Solutions Architect the solution requirements and needs of the customer’s business units and business processes Create/support artifacts for new solutions such sales, presales and customer facing decks Contribute to practice growth by creating White Papers on tools comparison and Organizational views; Best Practices; Frameworks ESM Eco-space - Technical Capabilities HP SD/SM, HP OV, HP VPO, HP OM,HP AM, ITIL Framework, HP NNM CA Spectrum, CA eHealth, CA Live Health BMC Patrol, BMC BEM, BMC Remedy, BPPM. Microsoft SCOM, SCCM (not granular level) , BMC Bladlogic, Business Service Maps, NetIQ, IBM Tivoli, ITAM, IBM NetCool. Above mentioned tools Architectural Design, Assessment; Deployment and UAT
- 2. ITIL V2 FOUNDATION, ITIL V3 FOUNDATION. MCP (MICROSOFT CERTIFIED PROFESSIONALS), MCSA (MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR), MCSE (MICROSOFT CERTIFIED SYSTEM ENGINEER), CCNA COURSE COMPLETED. CA-SPECTRUM: CORE ADMINISTRATION (REFER: WWW.CA.COM ), CA-EHEALTH ADMINISTRA TION. CA-EHEALTH 300 R.0 CORE IMPLEMENTATION AND CONFIGURATION, CA- EHEALTH REPORTING, CA-PEFORMANCE MANAGEMENT: REAL-TIME FAULT DETECTION UTILIZATION EHEALTH LIVE HEALTH EFFECTIVE INTERVIEWING TECHNIQUES, EFFECTIVE TEAM LEADERSHIP FROM UNISYS RECRUITMENT SOLUTIONS FROM UNISYS MICROSOFT SCOM 2007 R2 IMPLEMENTATION & ADMINISTRATION FROM UNISYS RCA Fishbone Technique from IBM Career Highlights From August 2013 working with Microland PVT Ltd as Sr.Technology Architect. ◦ Infrastructure assessment and desired state definition. ◦ Requirement gathering for the solution; Assessment on problem statements and RCA analysis. ◦ Tools technical strategy converge ◦ Onboarding customer to the system and run UAT. ◦ Evaluation of ESM stacks and solution best tool for the customer ◦ Analyze and create new POC environment on tools. ◦ Understanding of the RFP requirements; customer environment and subsequent mapping of engagement model. ◦ Solution of cost reduction plan via streamlined and optimized environment ◦ Engage customer and for Due Diligence process and implementation of projects. ◦ Running POC for the customer requirement to meet UAT’s. ◦ Bring best transformation into customer ESM tools estate. ◦ Consolidation of tools estate to optimize and rationalize tools stack. ◦ Resource sizing for the tool estate, onshore and offshore model to bring cost reduction. ◦ Rebadging plan for tools platform. ◦ Supported tools support coverage plan via FTE and PS alignment. ◦ Solution approach on HA for the tools platform ◦ Supported for transition team on duration and the resource requirement. ◦ Managed proposal for Event management tools consolidation; correlation management. ◦ Worked on Tools Transformation approach. ◦ Tools optimization by brining different methodology in the tools estate ◦ Provided best delivery model for the tools support/platform management. ◦ Solution approach on orchestration for workflow management ◦ Draft and give inputs on engagement model. ◦ Manage deliverables from tools estate ◦ Tools reports management solution and support. 2011 April to 2013 August with IBM India PVT Ltd, Bangalore. Designated as IT Architect with role of SME for BMC products and project lead. ◦ Implementation and Support for BMC suits of products, BMC Patrol / BEM. ◦ Handling team size of 7 for 18 other tools support. ◦ Stack holder for internal process implementation as senior member in the team. ◦ Fine tuning the project error and technical complexity, helping error detection and prevention. ◦ Lead for automation of technical task. Academia & Certifications MBA-IT 2006-2009 Sikkim Manipal University B.B.M 1998-2001 Mangalore University Doctorate in MS 2016 Perusing from IBMS
- 3. ◦ FOCAL for service line mapping. ◦ Vendor support and product management for the organization. ◦ NNM BAU support. ◦ Segmentation of work/task for team. ◦ Focal for internal project technical transformation from US to India. ◦ Ensure Response, Resolution and Reporting SLA’s are met, Explore services that can be expanded or delivered, proactively built the team skills and size to meet customer requirements and Upgrade management from Patrol patches. ◦ 3500 (node) agents troubleshooting management. April 2009 to April 2011 with Unisys, Bangalore. Designated as Systems Analyst-2 – Individual Contributor for the projects & managing 5 applications. ◦ Support for BMC Patrol Systems for various clients across US. ◦ Analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. ◦ Review user requirements and provides direction in the identification of problem and potential resolution. ◦ Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems ◦ Define system objectives and prepares system design specifications to meet user requirements and satisfy interface problems. ◦ Formulate logical statements of user requirements and develops solutions through application of systems and methods of engineering techniques. ◦ Review alternate approaches and selects appropriate methodology. Recommend corrections in technical applications and analysis. ◦ Evaluate vendor capabilities to provide required products or services. Performs moderately complex systems modeling, simulation and analysis. ◦ Apply extensive technical expertise, and has full knowledge of other related disciplines. Develops technical solutions to complex problems requiring the regular use of ingenuity and creativity. Work is performed without appreciable direction. ◦ Exercise considerable scope in determining technical objectives of assignment. ◦ Completed work was reviewed from a relatively long-term perspective, for desired results. ◦ Guide the successful completion of major programs and may function in a project leadership role. ◦ Represented the organization as the prime technical contact on contracts and projects. Interacted with senior internal and external personnel on significant technical matters often requiring coordination between organizations. ◦ Provided technical consultation to other project teams within the assigned program. Provided work leadership for lower level employees. Excludes those with full supervisory responsibility. Since September 2007 to April 2009 with Net Proactive Services – Planet1worldgroup (www.planet1world.com) of companies, Bangalore Designated as Network Management Consultant Chief Tasks handled Customer Relationship management to surpass achievement of delivery and service quality norms. ◦ Applications (CA-eHealth, CA-Spectrum, CA-Spectrum One click, Remedy, Reporting, HPOVSD, HPOVNNM) Lead. ◦ Managed NOC Operations. Team Size: 15, Customers – 50 with nearly 1000 devices under implementation, monitoring & support. ◦ RIMS Management, NOC Support Management, POP (Point of Presence) Support Management, LLD Management, NMS Team Management, BOM support for pre-sales., Design & management of SOW. ◦ Process document control and management, Technical Manager for NMS Project, Customer Implementation, Delivery and Management, Go LIVE Deadline Management, Managing resource allocations and setting up of communication channels across the various horizons of the organization structure. ◦ Develop & Implement processes for Proactive monitoring, responses and escalation, Ensure timely submission of Incident and Root cause analysis reports, Monitor trend and proactively plan the capacity ◦ Ensure Response, Resolution and Reporting SLA’s are met, Explore services that can be expanded or delivered, Proactively built the team skills and size to meet customer requirements and Migration management from HPOV NNM to CA Spectrum & CA eHealth.
- 4. Since Mar’2005 to August 2007 with HP – Hewlett Packard, Bangalore India, Designated as Technical Team Lead. Chief Tasks handled ◦ HP Openview Service Desk Management, ITIL Standard management, Configuration Management ◦ Incident Management, Problème Management, Change Management, Service Level Management. ◦ Project Report Management, Service Delivery to Customer, HP Openview Service Desk Application ◦ Administrator console management and HP Open view Service Desk function and operation management ◦ Manage out-of-box activities, like Biztalk Server Support which is integrated to OVSD, OVO support. Jet Online Support for notification. ◦ Train team and upgrade their knowledge on technical level, Assist project manager to review project performance, Providing Level 2 technical support in a 24x7 environment ◦ Multiple workgroup management, Different eportal application Support which is integrated to OVSD like Survey (ePoll),Order, and Management (Solution Source), Knowledge Managemt (Service Ware) Integrated Rule Management (Rule Ware), Template Management (Cohort), JET Tool (JTOC) Jet Online Calendar notifier Management, 50 member team leader, Supporting 3 Instances with 24 server hosts, Monitor & support Windows 2000 and 2003 servers (web applications), Training the new engineers ◦ Providing customers (internal and external) with functional support, Escalation Handling, Service Desk for world wide support, Incident Management for Service Desk server, Reporting and updating customer, Trouble shoot OVSD issues and customer expectations, SLA Management --- for Trade Customer (Sony Ericson, Agilent, Renault, Accenture, Avotech, and BOI --- more than 25 worldwide customers.), Configuration Management, Notification Support, Responsible for Web portal Support, Responsible for Remote Desktop Support and HP Open View Service Desk Trouble Shootings ◦ Since Oct’2002 to February 2005 with Intel Computers, Bangalore India Designated as System Administrator. Chief Tasks handled ◦ Data center management, Hardware and Software installation, and configuration. Preparing Daily, Weekly and Monthly Report on Engineer Performance, Troubleshoot in house network application issues and maintain and backup of servers, Exposure to Helpdesk/Desktop/Server Support Operations, Maintenance of LAN ◦ Software Installation and Management, Support for daily Calls regarding Desktop, Laptop, Printer and Network related issue, Audit and Accounting Software Management, Kiosk Set up, Mobile Support for PC’s ◦ Intel Client/Employee support, Leading a team of 10, Installing, configuring and administering Microsoft Windows 2000 professional and XP, Planning, Implementing and maintaining Network and Security and Maintained Local Area Network Connection (LAN & Workgroup). Trainings Attended ITIL V2 – HP, Bangalore. ITIL V3 – Unisys, Bangalore CA Spectrum Installation & Configuration - CA Bangalore CA eHealth Installation & Configuration – CA Bangalore CA Live Health Installation & Configuration – CA Hydrabad Remedy – Column IT Bangalore.
- 5. Major Projects Handled As a System Analyst at Unisys, individually contributed my capacity on monitoring and reporting solution offering through ESM tools like, BMC Patrol Agent based, HPOV NNM, and CA eHealth 5.6 & above, MOM/SCOM 2007 R2, NAGIOS (just started on transition). Presently I am working on resource back-up plan for these projects through training multiple engineers to take care of the projects. NMS Implementation & Service Delivery: Net Proactive Services PVT LTD, 3dnetworks, DCS, Telstra, MAC University. Performance Management & Fault Management for 3DNETWORKS AUSTRALIA & NET PROACTIVE SERVICE PVT LTD INDIA. Monitoring and Reporting solution comprised of CA Spectrum & CA eHealth supporting 2000 devices, Integration with Remedy ITIL Process of Incident Management, Problem Management & Service Desk. Replication of the same for fault & performance management disaster recovery set up. Responsible for designing Network Management System Architecture Solution with multiple sites, CA Spectrum CA eHealth, CA-Report Center, Remote Poller & Remedy. ESM Tools Technical Understanding, Solution & Support Functions Enterprise Class OpenSource ESM Availability/ Monitoring Tools HPOV NNM, HPOV OM, BMC Patrol, BMC BEM, BMC BPPM CA Spectrum, CA eHealth, CA LiveHealth, CA Nimsoft Micro Soft SCOM, NetIQ, IBM Tivoli, IBM NetCool Manage Engine Op/Ap Manager Solarwinds – Orion Zyrion Traverse, PRTG Network Monitoring Zenoss, Nagios Service Management HP SD, - Microland SmartCenter, ServiceNow, Front-Range ITSM, Vivantio Service Management, ManageEngine Service DeskPlus, Province Service Desk and Solarwind WebHelpDesk Reporting CA eHealth Automation/Run-book Ayehu eShare Orchestrator, SmartCenter OIM, Nanoheal – Selfheal Orchestrator Business Service Management ServiceNow BSM, BMC BSM, HP BSM Asset Management LanSweeper, LanDesk Asset Manager, eQuip Asset Management, Province Asset Manager & Spice-work Asset Manager, SCCM Chat LivePerson Chat, LogmeIn Bold Chat, VayuSphere for Lynch Remote Desktop LogmeIn, MS SCCM Patch Management eQuip – Asset Management Solution, HP Asset Manager , Informatica ETL, LanDesk Asset Management Solution, LanSweeper Asset Management Solution, Provience Asset Management & SpiceWork Asset Management, WebSite Monitoring Site24x7, WebMetrics, CMDB HP CMDB, SmartCenter CMDB
- 6. As member of evaluation team, actively participated/contributed in delivering a solution on migration of HPOV NNM to CA Suites. Member of monitoring & reporting team involved in monitoring and supporting for three sites of NPS - India, using “Spectrum, eHealth” solution from CA. HPOV Service Desk Technico Implémentation: Hewlett Packard (HP) Bangalore, India. Implemented a Technical solution for HP Customer, ASIAPAC, EMEA, and NORTH AMERICA Regions. SPOC for Incident Management of HP Customer and taken care of integration with HPOV SD Incident management, Out-of-box activities like OVO integration, Support to BizTalk Server, XML Management & HPOVSD Customer Implementation. Supported for HP portal management. Intel Computer, Bangalore India: Coordinated and implemented a solution for an Intel Outreach program. Provided best resource management solution and was a best resource manager for Intel Computers outreach project held in BOSTON, USA. Award & Recognition - Unisys Best Performer Award; Hewlett-Packard award for L2, L3 & Team Lead support & Service Level Management; INTEL best resource manager recognition for project coordination and project implementation ; NPS- Best NMS Consultant; IBM’s RCA Fishbone technical certification. Additional Skill Set Server OS : Windows Server 2000/2003. Desktop OS : Windows Xp Pro/2K Pro/NT/9x/Me Mail Server : Exchange Server 2000/2003, Send Mail. Database : Microsoft SQL 2000/2005 Server Web Server : Internet Information Server (IIS), Apache Web Server. Application S/W : Ms – Office 97/2K/Xp/2K3 Mail Client : Microsoft Outlook / Outlook Express Web Services : eportal Management. Notification Mgt : JET Online CMDB : HPOVSD Configuration Management, Change, Incident Management. Personal Details Date of Birth: 05-05-1979 Languages known: English, Kannada, Hindi and Malayalam Present Address: # 286, Shri Narayana Nagar LYT Chandpur Road, Bangalore PIN No: 560038. Permanent Address: Mayamudi Post Village, Virajpet Taluk, South Kodagu Ph#: (0827) 424-0223
- 7. As member of evaluation team, actively participated/contributed in delivering a solution on migration of HPOV NNM to CA Suites. Member of monitoring & reporting team involved in monitoring and supporting for three sites of NPS - India, using “Spectrum, eHealth” solution from CA. HPOV Service Desk Technico Implémentation: Hewlett Packard (HP) Bangalore, India. Implemented a Technical solution for HP Customer, ASIAPAC, EMEA, and NORTH AMERICA Regions. SPOC for Incident Management of HP Customer and taken care of integration with HPOV SD Incident management, Out-of-box activities like OVO integration, Support to BizTalk Server, XML Management & HPOVSD Customer Implementation. Supported for HP portal management. Intel Computer, Bangalore India: Coordinated and implemented a solution for an Intel Outreach program. Provided best resource management solution and was a best resource manager for Intel Computers outreach project held in BOSTON, USA. Award & Recognition - Unisys Best Performer Award; Hewlett-Packard award for L2, L3 & Team Lead support & Service Level Management; INTEL best resource manager recognition for project coordination and project implementation ; NPS- Best NMS Consultant; IBM’s RCA Fishbone technical certification. Additional Skill Set Server OS : Windows Server 2000/2003. Desktop OS : Windows Xp Pro/2K Pro/NT/9x/Me Mail Server : Exchange Server 2000/2003, Send Mail. Database : Microsoft SQL 2000/2005 Server Web Server : Internet Information Server (IIS), Apache Web Server. Application S/W : Ms – Office 97/2K/Xp/2K3 Mail Client : Microsoft Outlook / Outlook Express Web Services : eportal Management. Notification Mgt : JET Online CMDB : HPOVSD Configuration Management, Change, Incident Management. Personal Details Date of Birth: 05-05-1979 Languages known: English, Kannada, Hindi and Malayalam Present Address: # 286, Shri Narayana Nagar LYT Chandpur Road, Bangalore PIN No: 560038. Permanent Address: Mayamudi Post Village, Virajpet Taluk, South Kodagu Ph#: (0827) 424-0223