The document discusses how major companies like Google, Apple, IBM, and Southwest Airlines emphasize soft skills over hard skills in their employees. It explains that Google values teamwork, communication and leadership. Apple seeks strong communication skills and customer focus. IBM prioritizes adaptability, creativity and collaboration. Southwest Airlines stresses interpersonal skills for excellent customer service. The conclusion is that soft skills like communication, teamwork and adaptability enhance productivity and drive success more than technical skills alone in today's business world.
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