Presentation1 2
- 1. By: Ayesha Shuja, Anita Singh, Sunita Thapa, Nazma Khanam, Yunqing Chen
- 3. General information • East End Community and Health Centre was established in 1990. • It is located on Queens and Coxwell. • The centre was designed by it`s staff members. • The centre provides it`s main health services only to the people residing in the catchment area. • Other community programs can be available by everyone who wishes to participate.
- 4. Mandate • ``Our purpose is to promote a healthy lifestyle and to assist people in our neighborhood who need assistance with gaining healthcare facilities. These are mainly people belonging to different immigration statuses; need financial assistance due to unemployment or poverty, have language and/or cultural barriers, and not having a health or a social insurance number being a newcomer to Canada.``
- 5. Vision & Mission Statement • Vision Statement: “East End Community Health Centre’s vision is people working together to promote health and well-being for everyone.” • Mission Statement: “Our team of health service professionals work in partnership with individuals, families and community groups to improve the health and well being of everyone in the community.”
- 6. East End`s 5 service areas • Primary Care • Illness Prevention • Health Promotion • Community Capacity Building • Service Integration • The centre believes in a holistic way to help people with their health needs which means having a good body, mind and soul.
- 7. Main Services • The following services are paid by OHIP • Medical Services • Pharmacist • Counselling/Psychotherapy • Foot care • Physiotherapy • Nutrition • Client Support • Lactation Consultant
- 8. •The Following are support groups that the centre offers to the community. A small fee may apply for materials that need to be purchased.
- 9. Kinship Families Program Chronic Illness management program Diabetes Support Session Gentle fit – Exercise group for Arthritis
- 10. South Asian cooking group Alcohol and Drug Addiction recovery and supp group Weight management program Managing emotions program
- 11. Good Food Box Program- Box of fruits and vegetables given once a month for $15
- 12. Programs offered for Children’s health and Development • Free Dental Workshop for Preschoolers (Under 4 Years) • Healthy Baby, Healthy Brain • Parenting Workshops • Reflective Parenting • School Readiness • Helping Our Babies Grow
- 13. East End`s 3 Strategic Priorities for 2008-2011 • We serve based on priority and severity of the illness and or need. • Control Diabetes and its future side effects on people as it is the leading illness in Ontario. • Our Quality improvement program
- 14. Language of service • Services are provided in Urdu, Hindi, Farsi, Cantonese, Spanish, Turkish and more. • Interpreters are available
- 15. Application Process • No Fees Required for Services • Proof of Address is required for registration. • Need to belong to the Catchment area, unless you are a newcomer. • The centre has their own application form and assistance is provided in filling it out if needed. • Waiting list- depends on the amount of people applying, amount of staff available and the severity of the Issue. • Counselling services are only available for people residing in the catchment area.
- 16. Barriers to East End Health Centre • Catchment Area • Government Funding • Waiting lists • No Volunteers
- 17. Additional Information • The building is wheelchair accessible. • The washrooms are barrier free. • Parking is close to the entrance. • Tokens can provided to clients for clinical visits. • During after hours Clinical Patients can be seen by doctors on call in terms of an emergency. • Home visits are available.
- 18. How does the centre work on it`s mission or goals • Based on needs • Leadership • Accountability • Integration
- 19. Funding • EECHC is funded by Toronto Central Local Health Integration Network. (LHIN) • ``LHIN is a non-profit organization that plans, integrates and funds 174 healthcare organizations.``(www.torontocentrallihin.on.ca) • It sets out a strategic plan for all the healthcare centres to be working on meeting the same goals based on needs of the community.
- 20. Qualifications of staff • The staff needs to be a degree or a diploma holder in their given field. • Healthcare professionals have been accredited from Canada.
- 21. The Community gains access to the services • Through Pamphlets and Brochures placed on the entrance of the centre. • Documentation of Posters in the community • Door to Door distribution of their Newsletters. • Providing Calendars of their scheduled monthly programs. • The Centre is opened on Saturdays as well from 9:00 am-5:00 pm
- 22. Circumstances that lead people to come to the centre are • Newcomers seeking health who have no health insurance or a card. • Going to personal family or relationship issues • Having financial difficulties • Seeking Employment • Families need assistance with upbringing their children • Need Shelter • Domestic Violence or Abuse • Seniors living alone and living with chronic illnesses. • Need Food
- 23. List of Support provided by the Centre • Request and need for shelter is transfered over to community housing agencies. • Raise awareness of issues in the local community. • Professionals are available to take care of children whose parents wish to participate in the centre`s programs. • Help find Employment • Clients are called in for follow up appointments; according to the plan and needs of the client. • The follow up appointments • Help families applying for government applications ie.Subsidy,Citizenship • Financial support is provided to people, where the counsellors guide and help fill out applications for government funding. • Advocate and raise awareness through fundraisers for the Cancer Society, Sickkids, and for Government of Ontario.
- 24. Process through which support to families is tapered off • Follow up appointments and calls are made to make sure the family is doing well and does or does not require any further assistance. • The family itself calls and lets the agency know that they don`t need follow up appointments anymore. • Follow ups depends on the client care and treatment plan • Every 6 months for follow up appointment is made.
- 25. Information needed from patients • Health card number (if available) • Proof of address • Amount of Income • Amount of people living in the household. • Number of dependents • Education level
- 26. Employment help • Help is provided to people seeking Employment. • People are referred to employment agencies that they work hand in hand with the following agencies: • Wood Green Employment services- They help individuals seek employment. • Neighbourhood link – helps people find jobs, have programs for seniors, and helps people find houses. • Ontario Works – helps find people employment and provides financial aid.
- 27. Outreach Programs • Neighbourhood link • Senior services • Connect to the community • Client support housing for low Income Families • Sections of Wood Greens Services • Toronto Speech and Language Services • Parenting Services.
- 28. Statistics • 25,600 clinical appointments are made every year • 73 different types of health community programs are offered. • 30 or more staff members. • 1,348 flu shots are given every year. • Approximately 6,386 people participate in our health programs. • (East End Community and Health Centre, Annual Report 2011- 2012)