McDonald's information systems

Information
System
used
In McDonalds

Information system
An information system (IS) collects, processes, stores, analyzes,
and disseminates information for a specific purpose.
An information system includes inputs (data, instructions)
and outputs (reports, calculations).
It processes the inputs and produces outputs that are sent to users
or to other systems via electronic networks and
a feedback mechanism that controls the operation.

Types of Information Systems:
There are basically Five types of information systems.
• Transaction Processing System
•Office Information System
• Decision Support System
•Management Information System
•Expert System

 Office Information System:
Uses hardware, software and Networks to enhance workflow & facilitate
communications among the employees.
 Transaction Processing System:
The information system that captures and processes the data generated
during an organization's day-day transactions
Management Information System:
An Information system that generates accurate, timely and organized
information so managers & other users can make decisions, solve problems
Decision Support System:
An information System designed to help users reach a decision when the
decision making situation arises
Expert Systems:
The information system that captures & stores the knowledge of human
experts & then imitates human reasoning & decision making process
for those who have less expertise.

Types of information systems
That are used in McDonalds are:
ᵜ Transaction Processing System
ᵜ management Information system
ᵜ Decision Support System
ᵜ Made for You system
ᵜ Hyperactive bob system
ᵜ Point of sale System
ᵜ Touch Interface Operating
System

Transaction Processing System (TPS)
transaction - happens when two people make an exchange
collecting data about it is called transaction processing
so transaction processing is collecting, storing, modifying, and retrieving the
transactions of an organization.
Transaction system helps to conduct business such as payroll, employee record
keeping or paying an employee.
It's important to store the data of the transaction save and protected

How Transaction Processing System is
implementing in McDonalds?
McDonalds everyday sells a huge amount of
hamburgers
McDonalds should order raw material from its
supplier
each time McDonalds place an order with its
supplier , a transaction happens , and the
transaction processing system records the relevant
information such as supplier ‘name , address , the
quality of the items purchased and finally the
invoice amount.

Decision support system (DSS)
Decision support system is used to model data
and make quality decision
Decision Support Systems are usually
computer applications with a human
component.
They can shift through large amounts of data
and pick between the many choices and
supports the non – routine decision.

McDonald’s management mainly uses DSS to
analyze the market and come up with a
solution(s) to problems.
They also use DSS in order to gain competitive
advantage over other fast food franchises by
analyzing large amount of data and seeing
what is the best course of action needed in
order to ensure they are on top.

Management Information Systems (MIS)
Management information system is a system
that provides information needed to manage
organizations effectively.
MIS involve three primary resources:
technology, information, and people
MIS generates 3 types of information.
 Detailed Information
 Summary Information
 Exception Information

How Management Information System is implemented
in McDonalds?
MIS system is used to produce periodic reports such as
a daily list of employees and the hours they work, or a
monthly report of expenses.
McDonalds uses MIS to provide profitability and
information to help managers and staff to plan its
future direction.

MYS- “Made for You” System
MYS has implemented in order to raise productivity and ensure
customer satisfaction.
 serves as a communication portal between the counter and kitchen
staff.
 When an order is placed, the cashier inputs it into the system and
automatically it goes to the computer screen in kitchen
 The elements of the sandwich are displayed for the kitchen staff to start
working on.

POS- Points of Sale System
Due to the extreme demand on McDonalds, management decided to
implement a POS in order to ensure maximum customer satisfaction by
allowing customers to order quickly with minimum error.
POS is incorporated with MYS to further ensure efficiency.
With POS each command inputted in the computer is instantaneously
conveyed to each workstation.
Payment due is displayed immediately
kitchen staff will also be to know what the order is and the duration the
customer has been waiting.

Hyperactive Bob system:
This system “based on the artificial intelligence”
systems employed by robots, to manage the kitchens at so-called quick-service
restaurants”.
In this system they use a cameras that monitor the entrance of the McDonald’s restaurants
,parking lots to see the number of people are coming to the restaurant.
when the workers are busy to know how fast they need to be to make the meal and what
amount of meats, chickens, fries and other things they use needed and to make an
expectation of meals that must be ready at a period of time if there is lots of people to
have their satisfaction

TIOS-Touch Interface Ordering System
This new system certain to revolutionize the fast food industry.
It is a self-service ordering system that allows customers to
order what they want without interaction with a cashier.
It’s a touch interface computer that uses electronic payment.
McDonald’s management decided to apply this TIOS in order
to minimize labor costs.

McDonald's information systems

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McDonald's information systems