The document outlines the new product development process. It discusses that new products often fall short of expectations due to a lack of understanding customer needs and the market. It recommends employing marketing research both qualitatively and quantitatively to understand the product's role for customers. The document then describes each step of the new product development process including idea generation, product screening, concept testing, business analysis, product development, test marketing, and commercialization. It concludes by noting continuous improvement helps businesses meet requirements and open new opportunities.