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- 2. Effective and ethical business communication is a main aspect of running any business, as it is part of the transmission of all information whether verbal or non verbal on an internal or external level It is essential that those messages follow the ethical standards set by the company in order not to insult anyone or make them uncomfortable. Effective and ethical business communication is dependent on the efficiency, clarity, and honesty of the message
- 3. Professionalism in the workplace is how you behave and communicate. This encompasses written, verbal, visual and electronic communication.
- 4. • From management, coworkers, and customers; this will create a positive work environment. Respect can be displayed through your attitude, how considerate you are of people around you, and refraining from office gossip. Respecting everyone around you • Be honest, truthful, and do not share or misuse the company’s confidential information Adhering to the company’s ethical code of conduct
- 5. • Refrain from discussing personal issues at work. Do not use company supplies, equipment, and time for personal purposes Being cognizant of the company’s time and money • The way you dress influences how you present yourself and how people will perceive you. Hygiene is also part of your attire. Bad body odor or strong fragrances can be offensive and disruptive. Dressing appropriately
- 7. Intercultural communications creates a common ground, where people from different countries acknowledge cultural differences and adjust their approaches accordingly. Intercultural communication allows for universal communication, which entitles respecting that people have different values, beliefs, expectations and behaviors Intercultural communication turns assumptions of similarities into appreciation of differences
- 8. Business writing is an essential aspect of business communication, and becomes a more vital requirement as you move up the ladder. It is a skill that can help you either win or lose a million dollar contract. The good news is that it can be taught and developed
- 9. Effective Business Writing Research the project and the audience Ensure that your document meets its purpose Proof read for grammar and spelling mistakes Stay focused, concise, and engaging
- 10. Digital media provides a blend of options and tools on different and more interactive ways to communicate Allows you to use a combination of interactive methods such as text, graphics, sounds, and videos to strategically target the needs of your project or client It saves companies on the time and cost of travel, and increases productivity, as teams are able to better connect with each other
- 12. Knowing how and when to deliver positive and negative messages is an essential business skill, and a critical factor in any company’s communication process and image Your approach influences how the message is delivered and the objectives are achieved POSITIVE AND NEGATIVE MESSAGES
- 13. Positive messages are easier to deliver, since they tend to cover good news. Depending on the message and its purpose, the writer needs to ensure that the content and purpose is clearly understood and deadlines are set as needed. Just because the message is positive does not mean it is not important.
- 16. Successful presentations sell an idea through the utilization of entertaining, educational, and engaging techniques. They should never be based on one- way communication methods. How you present it is equally important as the content. The presenter needs to create a comfortable free rein environment that encourages engagement and socializing. The goal of any presentation is to inform, persuade, request action, and build relationships.
- 17. Make a powerful first impression Know your Topic Be prepared Be attentive of slide layout and grammar and spelling errors Utilize digital effects Be concise Provide your audience with a quality presentation. Your main purpose should be that they enjoy, retain, and learn the information presented. If you enjoy and believe in what you are presenting then your audience will pick up on it and will follow the same path.
- 18. Business reports are a way of communicating information within the office or with customers. It consists of objectives, problems, and suggestions for improvement. BUSINESS REPORTS
- 19. BUSINESS REPORTS
- 20. Formal Informal Long well researched reports that are usually prepared for upper management or other companies. They include a cover, summaries, a proposal, and a content page. The report ends with acknowledgments and list of references Short reports that can be communicated through E-mail, office memos or verbally. They do not require a cover page, and the introduction and conclusion are part of the report
- 22. They define the company’s operational and financial goals for the next few years, and a projection of how they will be achieved Usually prepared by upper management They guide the company’s policies and strategies to assist them in preplanning for the future, allocating resources, and preparing for potential problems or opportunities They are changeable, and should be edited regularly to fit business needs
- 23. Business proposals: Its main purpose is to elicit business Solicited Unsolicited
- 24. Unsolicited proposals are used for marketing purposes to introduce an unanticipated product or service to potential customers. They have to be especially convincing, and alluring to attract the customer’s attention and interest
- 26. Formal proposals are based on a customer’s request. Their purpose is to supersede competition by providing the customer with a strategic plan on how the company is the best fit to meet their needs.
- 27. Informal proposals are considered to be sole- sourced. The customer is only interested in your services and products and is not asking for competing proposals.