Preventing Downtime with Better IT Operations Management
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The document discusses IT Operations Management (ITOM) and its importance in preventing downtime by effectively managing digital services and technology within organizations. It highlights the impacts and costs associated with downtime, and emphasizes the need for enhanced visibility and proactive measures to minimize risks. The solution offered includes utilizing Ironstream for better integration and management of critical systems, ultimately positioning IT operations teams for greater efficiency and success.
Preventing Downtime with Better IT Operations Management
- 1. Preventing Downtime with Better IT Operations Management Bill Hammond | Director, Product Marketing Ian Hartley | Senior Director, Product Management
- 2. Housekeeping Webinar Audio • Today’s webcast audio is streamed through your computer speakers • If you need technical assistance with the web interface or audio, please reach out to us using the Q&A box Questions Welcome • Submit your questions at any time during the presentation using the Q&A box. If we don't get to your question, we will follow-up via email Recording and slides • This webinar is being recorded. You will receive an email following the webinar with a link to the recording and slides
- 3. Today’s topics • Defining IT operations management • The impact of downtime • Preventing downtime • How Precisely can help • The real-world challenge • Q & A
- 5. ServiceNow-https://www.servicenow.com/products/it-operations-management/what-is-itom.html 5 IT operations management (ITOM) is the management and strategic approach to planning, building, and operating digital services, technology, components, and application requirements in organizations. What is IT operations management?
- 6. ITOM Functions NETWORK INFRASTRUCTURE MANAGEMENT HELP DESK SERVER AND DEVICE MANAGEMENT Includes the equipment that is needed to provide external and internal communications for an organization—this includes setting up remote access networks, regulating communication with external servers via firewalls, maintaining network security, and managing an internal telephone system. TOM encompasses services and service issues that come from machines, such as servers, networking, and VMs. IT operations managers are responsible for communicating information about incidents, managing data back-ups, implementing disaster recovery plans, and controlling the provision of user profiles. IT operations teams administer servers, virtual machines, devices, and other endpoints, while playing a key role in the daily management of servers which host company applications. Server-related responsibilities may include patching, upgrading, and maintaining. ITOM teams are also responsible for IT assets like desktops, tablets, mobile devices, phones, and laptops.
- 7. IT Operation Management Benefits • Accurately predict issues • Minimize user impacts • Automate workflow across teams • Visibility across teams • Effective data integration • Benefits Challenges • Limited visibility • Managing disparate technology and systems • Scaling process across entire infrastructure • Excessive noise • Identifying anomalies
- 8. The impact of downtime
- 9. The Impact & Cost of Downtime Gartner estimates range from $106,000 to $183,000 per hour of lost revenue. Productivity Number of employees affected X hours out times X burdened hourly rate Damaged Reputation • Customers • Suppliers • Financial Markets • Banks • Business Partners Financial Performance • Revenue Recognition • Cash Flow • Lost Discounts (A/P) • Payment Guarantees • Stock Price Revenue • Direct Loss • Compensatory Payments • Lost Future Revenue • Billing Losses Other Expenses Temporary Employees, Equipment rental, overtime costs, extra shipping costs, travel expenses, legal obligations Know your downtime costs per hour, day, week, etc.
- 10. Key Business Resiliency Drivers • Financial impact of downtime • Regulatory compliance requirements • Service level agreements with supply chain partners • Customer expectations of continuous availability • Distributed workforce needs for 24x7 access • Explosive data growth • Consolidation onto fewer critical servers • Operational excellence goals
- 12. The War Room Method for Downtime Mitigation Mean Time to Identify Mean Time to Resolution • How long until we know the root cause? • How are we being impacted? • What services are down? • Who can fix this? • How long until we are back up? • Do we activate our DR plan? • Can we meet our SLAs? • Recovery Time Objective • Recovery Point Objective Mins Hours Days Secs Mins Hours Days Secs Outage
- 13. Paradigm Shift: Seeing Downtime Before It Hits Mean Time to Identify Mean Time to Resolution • What if we could identify risks before they strike? • Could we reduce impact to the business? • Can greater visibility reduce or even prevent downtime all together? Mins Hours Days Secs Mins Hours Days Secs Potential Outage
- 14. Mean Time to Identify Mean Time to Resolution Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On-premises Private cloud Public cloud The Challenge: Data Silos
- 15. Impact of data silos on IT Ops teams No single view of IT infrastructure Longer MTI / MTR Reliance on SMEs Health and status of systems is unknown Wasted time, money, and resources Increased Risk and Downtime
- 16. How Precisely can help
- 17. Leading ITOM platforms lack native Mainframe and IBM i integration Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud
- 18. The ITOM & ITOA Blindspot Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud IBM Z Platform IBM i
- 19. Ironstream can solve this problem Online services Storage Online Shopping Cart Servers Desktops Web clickstreams Security Networks Telecoms Call detail records GPS location Messaging Databases RFID Web services Packaged applications APP Custom apps Energy meters Smartphones and devices On- premises Private cloud Public cloud IBM Z Platform IBM i 360-degree view across the Enterprise
- 20. Ironstream helps you seamlessly integrate critical IBM i and mainframe systems into modern IT Operations Management platforms
- 21. Integrating mainframe and IBM i can impact your business Improve availability of critical services Reduce incident volume and burden on ops staff Shorten MTI & MTR Proactive elimination of service outages Minimize risk and downtime
- 22. Positioning IT ops teams for success 360-view of enterprise IT Real-time view of systems Minimal dependance on SMEs Leverage existing ITOM Investment
- 23. Ironstream for Discovery Deliver a single view of entire infrastructure to enable smarter IT decisions • Rapidly configure and launch secure discovery of the mainframe and IBM i resources and their relationships • Automated relationship mapping that includes mainframe and IBM i • Record changes made to mainframe and IBM i systems in the CMDB without manual intervention
- 24. Ironstream for Service Mapping Create comprehensive service maps that include mainframe and IBM i • Eliminate manual processes, errors, and guesswork • Leverage “patterns” to automatically build maps (allows for customer’s unique requirements) • Run mapping jobs on a set schedule or on-demand • Create or change rules at any time
- 25. Ironstream for Event Management Reduce event noise and resolve service issues fast • Eliminates siloed and inefficient console-based monitoring and analysis of IBM platform events • Enables integrated and coordinated event response with deeper insights and faster MTTR • Standardizes mainframe and IBM i event data for integrated analysis in enterprise BI and analytics tools MAINFRAME 1 MAINFRAME 2
- 26. Why customers choose Ironstream Built on Now All 6 Ironstream for ServiceNow instances are built natively on Now and are available on the ServiceNow store Best in Class Ironstream is the only product on the market that can integrate both Mainframe and IBM i data into ServiceNow Unmatched Performance The small footprint allows for fast 2-way communication between ServiceNow and the IBM platforms, meaning that there will be a minimal impact on your infrastructure No IBM Expertise Required IT operations teams can now gain access to and leverage mainframe and IBM i machine without the need for SMEs, allowing problems to be solved faster
- 28. Preventing downtime… 28 …with better IT operations Company logos, images and references are copyright and/or trademarks of the respective owning company in the United States and/or other countries.
- 29. Distributed IT Multi-platform IT 29 Mainframe Outside Mobile, desktop, etc. Inside Middleware: Load balancers, web servers, business objects, etc. Database N.O.C. Mainframe team Full Observability !
- 30. Multi-platform IT Is there a solution? Why change? • Downtime, delays, outages very expensive! • Companies live and die with/without IT • IT Operations • Security / Compliance • Need fully operational IT • Available, performant • Efficient, effective • Need fully operational IT team • Informed, aware • Agile, proactive, responsive 30 https://www.servicenow.com/lpebk/silo-busting-in-it-service-ops.html Observability Company logos, images and references are copyright and/or trademarks of the respective owning company in the United States and/or other countries.
- 31. Visibility, Observability … Agility 31 Discovery Service Map Workflow Company logos, images and references are copyright and/or trademarks of the respective owning company in the United States and/or other countries.
- 32. ServiceNow: Service Operations Workspace 32 Company logos, images and references are copyright and/or trademarks of the respective owning company in the United States and/or other countries. Service view Alerts, Incidents, playbooks, maintenance, etc. Events, metrics, workflow AIOps
- 33. Better IT Operations Management 33 N.O.C. Mainframe team Distributed IT Inside IBM Platform Full Observability Visibility Observability Agility Stability Operational efficiency Happy customers… …and employees Company logos, images and references are copyright and/or trademarks of the respective owning company in the United States and/or other countries.
- 34. Q & A