1. The document provides guidance on how to solve problems in the classroom. It recommends showing students a video or audio to identify a problem and have them work in groups to solve it.
2. The document notes that the goal of problem-solving is to create an environment where students are engaged in the process, and not to worry if students don't solve problems correctly.
3. Suggested activities for teaching a sample conversation about opening a bank account include doing speaking activities before and after listening, listening to the dialogue twice, and having students work in pairs to switch speaker roles.