Problem Tracking with BPM
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The document outlines the Bonita Open Solution Suite, which excels in business process management with a focus on problem tracking. Features include custom issue forms, task management, process simulation, and KPI reporting accessible via a user experience portal. The suite is recognized in the open-source BPM community with significant downloads and a growing user base.
Problem Tracking with BPM
- 1. Business Process Management For Problem Tracking 1
- 2. #1 IN OPEN SOURCE BPM AWARDS •1,600,000 DOWNLOADS •40,000 COMMUNITY MEMBERS •500+ CUSTOMERS •100 EMPLOYEES •60 TECH & SI PARTNERS 2
- 3. BONITA OPEN SOLUTION SUITE Process design, Application modeling and simulation development User experience Connect, integrate User access Task management Test, execute, monitor
- 4. PROBLEM TRACKING • Custom issue forms to document issues properly • Assign actions to staff to resolve issues • Report on the status of issues to management • Monitor the outcome of the actions taken • Estimate/measure Impact via process simulation
- 5. CUSTOM ISSUE FORMS TO THOROUGHLY DOCUMENT ISSUES
- 6. CUSTOM ISSUE FORMS TO THOROUGHLY DOCUMENT ISSUES
- 7. ASSIGN ACTIONS TO STAFF TO RESOLVE ISSUES • Business rules/conditions • ‘Actor’ assignment • Timers • Email connectors
- 8. MONITOR THE OUTCOME OF THE ACTIONS TAKEN Number of Cases by Department Statuses of Cases Closed, 22% Open, 22% Number of Cases by Department In Progress , 56% Number of Cases by Year Number of Cases by Dept. KPIs Accessible from User Experience Portal KPI Reports Output to Format of Microsoft Office, PDF, Open Office, etc. 8
- 9. REPORT ON THE STATUS OF ISSUES TO MANAGEMENT List of Help Desk Tickets Request Type
- 10. ESTIMATE/MEASURE IMPACT VIA PROCESS SIMULATION •Estimate impact and possible consequences based on resources, schedule, cost or scope
- 11. STAY CONNECTED WITH US! Vivecca.yongtim@bonitasoft.com CORPORATE WEBSITE OPEN SOURCE COMMUNITY • Product & Services descriptions • Forums • References & Use Cases • Contributions • Webinars & White papers • Source Code youtube.com/ twitter.com/ linkedin.com/groups? facebook.com/ bonitasoft bonitasoft gid=3182097 bonitasoftbpm 11